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Director Service Desk Jobs in Oregon (NOW HIRING)

Fred Meyer

FRONT END/CASHIER

Newport, OR · On-site

$12.50 - $17/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Provide support and assistance through direct interaction with minors, individuals with special ...

Fred Meyer

FRONT END/CASHIER

Brookings, OR · On-site

$11.25 - $15.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Provide support and assistance through direct interaction with minors, individuals with special ...

Fred Meyer

FRONT END/CASHIER

Portland, OR · On-site

$12.25 - $16.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Provide support and assistance through direct interaction with minors, individuals with special ...

New

Fred Meyer

FRONT END/CASHIER

Salem, OR · On-site

$11.75 - $16/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Provide support and assistance through direct interaction with minors, individuals with special ...

Fred Meyer

FRONT END/CASHIER

Happy Valley, OR · On-site

$12.25 - $16.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Provide support and assistance through direct interaction with minors, individuals with special ...

Fred Meyer

FRONT END/CASHIER

Portland, OR · On-site

$12.50 - $17/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Provide support and assistance through direct interaction with minors, individuals with special ...

Synergy BIS

Direct and manage the daily activities of Tier 2, and Tier 3 Help Desk technicians, ensuring rapid response, accurate troubleshooting, and timely resolution of IT incidents and service requests.

Gold's Gym Washington

Front Desk Associate

Portland, OR · On-site

$17.13/hr

Become a service MOTIVATOR! Part Time, Flexible schedules, Great for students or for a 2nd job! All ... Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt ...

MKM Hotels

Front Desk Clerk

Beaverton, OR · On-site

$14.50 - $18/hr

This role offers a great opportunity to develop your customer service skills in a professional ... direct calls appropriately - Maintain accurate records of guest information and reservations ...

MKM Hotels

Front Desk Clerk

Beaverton, OR · On-site

$14.50 - $18/hr

This role offers a great opportunity to develop your customer service skills in a professional ... direct calls appropriately - Maintain accurate records of guest information and reservations ...

VUE VENTURES LLC

Front Desk Clerk

Beaverton, OR · On-site

$14.50 - $18/hr

This role offers a great opportunity to develop your customer service skills in a professional ... direct calls appropriately - Maintain accurate records of guest information and reservations ...

MKM Hotels

Front Desk Clerk

Beaverton, OR · On-site

$14.75 - $18.25/hr

This role offers a great opportunity to develop your customer service skills in a professional ... direct calls appropriately - Maintain accurate records of guest information and reservations ...

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Director Service Desk information

See Oregon salary details

$9

$36

$93

How much do director service desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for director service desk in Oregon is $36.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $47.95 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a director service desk?

A Director Service Desk is responsible for overseeing the entire service desk operation within an organization. This includes managing staff, setting customer service standards, implementing best practices, and ensuring that IT support services meet business needs. They also analyze service desk performance, drive continuous improvement, and collaborate with other IT leaders to align support services with organizational goals. The director often communicates with upper management to report on metrics, budgets, and strategic initiatives.

What are the key skills and qualifications needed to thrive as a director service desk?

To thrive as a Director Service Desk, you need extensive experience in IT service management, strategic leadership, and a solid understanding of service desk operations, often backed by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and certifications such as ITIL or HDI are typically required. Exceptional communication, problem-solving, and team leadership skills help in managing diverse teams and driving continuous improvement. These competencies are essential for ensuring high-quality support, optimizing performance, and aligning IT services with organizational goals.

What are some common challenges faced by a director service desk, and how can they be addressed?

As a Director of Service Desk, you may encounter challenges such as managing high ticket volumes, maintaining consistent service quality, and motivating a diverse team. Balancing rapid response times with thorough issue resolution requires strong process optimization and the effective use of key performance indicators. Additionally, fostering collaboration across IT, operations, and customer service departments is crucial for resolving complex issues and driving continuous improvement. Proactive communication, regular training, and leveraging automation tools can help address these challenges effectively.

What is the difference between Director Service Desk vs Service Desk Manager?

AspectDirector Service DeskService Desk Manager
ResponsibilitiesOversees multiple service desk teams, strategic planning, and high-level policy developmentManages daily operations, team supervision, and service delivery
Required CredentialsBachelor's degree, ITIL certification, extensive experience in IT service managementBachelor's degree, ITIL certification, experience in service desk operations
Work EnvironmentSenior leadership setting, strategic meetings, cross-department collaborationOperational environment, team management, customer interaction

The main difference between a Director Service Desk and a Service Desk Manager lies in scope and strategic focus. The Director oversees multiple teams and sets long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in IT service management, but the Director's role is more strategic and high-level.

What are the most commonly searched types of Service Desk jobs in Oregon?

The most popular types of Service Desk jobs in Oregon are:

What are popular job titles related to Director Service Desk jobs in Oregon?

For Director Service Desk jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Director Service Desk jobs in Oregon look for?

The top searched job categories for Director Service Desk jobs in Oregon are:

What cities in Oregon are hiring for Director Service Desk jobs?

Cities in Oregon with the most Director Service Desk job openings:

Director Service Desk jobs near you
Infographic showing various Director Service Desk job openings in Oregon as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $75,116 per year, or $36.1 per hour.

IT Service Desk Technician

Pendleton, OR • On-site

Wildhorse Resort and Casino
Arts, Entertainment, and Recreation • 501 - 1,000 employees

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

87th of 164 rated casinos

People enjoy working here

Paid breaks

Recommended by parents

Learn more about Wildhorse Resort and Casinoexternal

$18 - $30/hr

Full-time

Posted 15 days ago

Job description

WAGE RANGE: $18.00-$30.00
OPEN UNTIL FILLED: NEXT PULL DATE: AUGUST 21, 2026
JOB SUMMARY
Service Desk Technicians are the first point of contact for employees reporting incidents or requesting help. Technicians' primary responsibilities are identifying, documenting, and resolving incidents and service requests. They create, manage, document, and audit computer user credentials and access.
They are skilled problem solvers with experience troubleshooting Microsoft Windows computers and understand basic network concepts such as Ethernet and TCP/IP. They are capable of identifying and resolving issues logically and methodically. If technicians are unable to resolve an issue, they are responsible for escalating the issue until a resolution is found.
ESSENTIAL JOB FUNCTIONS:
  1. Promote exemplary guest service standards through prompt, efficient, and friendly service.
  2. Document and respond to incidents and service requests via phone, email, IM, etc.
  3. Create, modify, distribute, and audit computer user accounts and access rights.
  4. Set up computers and peripheral devices, such as personal computers (PCs), printers, telephones, and battery backups.
  5. Verify hardware is functioning, such as personal computers (PC), printers, telephones, and battery backups.
  6. Use remote support tools to share screens and computer access with users, and to facilitate and assist vendors in troubleshooting.
  7. Install and configure appropriate software.
  8. Guide users on Wildhorse's software and hardware usage.
  9. Organize and schedule upgrades and maintenance, as outlined or directed.
  10. Document incident details and work performed for escalation to senior staff and vendors.
  11. Perform data entry as appropriate.
  12. Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
  13. Promotes a clean, safe, and healthy working environment for employees and guests. Promptly reports all concerns to supervisor or manager.
  14. Ensure that equipment, tools, and materials are operated safely.
  15. Promote internal guest service standards through courteous and respectful behavior.
  16. Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
  1. None.

SIGNATORY ABILITY:
  1. None.

ACCESS TO SENSITIVE AREAS:
  1. Access and System Logs, User Credentials.
  2. Controlled MIS areas.
  3. Secured areas within established access procedures.

MINIMUM QUALIFICATIONS:
  1. Familiarity with web browsers (IE, Chrome, Firefox, Safari) and spreadsheets (Excel, Google Sheets, etc.).
  2. One (1) year of applicable IT experience (documenting requests, setting up hardware, installing software, guiding end users, organizing schedules and maintenance, and documenting issues).
  3. High School Diploma or GED or ten (10) years of experience.
  4. Will lift and maneuver 50 lbs. and work/sit for long periods at work/computer station. Also, perform repetitive motion of arms, wrist, and fingers; and at times move throughout a smoke-filled environment; including bending, lifting, and maneuvering items. And crawl under desks and work in confined spaces.
  5. CompTIA A+ certification, or acquire it within 6 months of hire. Must pass 1 test towards certification every 6 months.
  6. Excellent personal appearance and hygiene habits.
  7. Requires a High-Security Gaming license.
  8. Must be at least 21 years of age.

DISCLAIMER
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.

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