Operations Analyst (MSP/MSSP/MSD)
$50K - $80K/yr
Remote, USAPosition Location Specifics:Remote, USAWork Environment:Remote/Telework/Work from ... Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP ...
$50K - $80K/yr
Remote, USAPosition Location Specifics:Remote, USAWork Environment:Remote/Telework/Work from ... Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP ...
$50K - $80K/yr
Remote, USAPosition Location Specifics:Remote, USAWork Environment:Remote/Telework/Work from ... Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP ...
$30K - $40K/yr
Remote, USA - access to airport and travel up to 30% of the time. Telework/Work-from-Home ... provider (MSP), managed security services provider (MSSP), or IT-solutions environments.
$30K - $40K/yr
Remote, USA - access to airport and travel up to 30% of the time. Telework/Work-from-Home ... provider (MSP), managed security services provider (MSSP), or IT-solutions environments.
Portland, OR · Remote
$55K - $65K/hr
In this remote position, you'll play a critical role in providing high-level technical support. The ... Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP). * Experience with ...
Portland, OR · Remote
$55K - $65K/hr
In this remote position, you'll play a critical role in providing high-level technical support. The ... Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP). * Experience with ...
Portland, OR · On-site +1
$55K - $65K/yr
In this remote position, you'll play a critical role in providing high-level technical support. The ... Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP). * Experience with ...
Portland, OR · On-site +1
$55K - $65K/yr
In this remote position, you'll play a critical role in providing high-level technical support. The ... Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP). * Experience with ...
OR · Remote
Remote, EST or CST Experience: Senior Job Function: Professional Services Employment Type ... Solid knowledge in a technical, MSP, or software consulting capacity. * Extensive knowledge of ...
OR · Remote
Remote, EST or CST Experience: Senior Job Function: Professional Services Employment Type ... Solid knowledge in a technical, MSP, or software consulting capacity. * Extensive knowledge of ...
OR · On-site +1
... MSP/channel experience a strong plus Working Conditions: * Onsite/Hybrid/Remote depending on location * 10-20% travel may be required
OR · On-site +1
... MSP/channel experience a strong plus Working Conditions: * Onsite/Hybrid/Remote depending on location * 10-20% travel may be required
While this is a remote position, we are prioritizing candidates located near one of our core office ... The focus is to ensure that MSP & RPO solutions being deployed and operationally maintained contain ...
New
While this is a remote position, we are prioritizing candidates located near one of our core office ... The focus is to ensure that MSP & RPO solutions being deployed and operationally maintained contain ...
New
Gresham, OR · Remote
Partner with product, engineering, and MSP teams to evolve the DEX roadmap and maturity ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...
Gresham, OR · Remote
Partner with product, engineering, and MSP teams to evolve the DEX roadmap and maturity ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...
$125K - $170K/yr
Remote Department/Specialty: Core Technology Services Schedule: Full Time | Days Salary: $125,689 ... Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service ...
$125K - $170K/yr
Remote Department/Specialty: Core Technology Services Schedule: Full Time | Days Salary: $125,689 ... Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service ...
Claims (adjudication, MSP/COB, accumulators), Enrollment (member/beneficiary, eligibility ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...
Claims (adjudication, MSP/COB, accumulators), Enrollment (member/beneficiary, eligibility ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...
OR · Remote
$178K - $215K/yr
ISV, MSP, OEM, Resell, Disti, etc). * Experience with Cloud Marketplaces (AWS, Azure, Google) * Demonstrated track record of strategic thinking and analysis--seeing over the horizon to identify ...
OR · Remote
$178K - $215K/yr
ISV, MSP, OEM, Resell, Disti, etc). * Experience with Cloud Marketplaces (AWS, Azure, Google) * Demonstrated track record of strategic thinking and analysis--seeing over the horizon to identify ...
Proficiency with Black Knight's MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills ... Remote Primary Location Salary Range: $25/hr - $75/hr Treliant offers a comprehensive, total ...
Proficiency with Black Knight's MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills ... Remote Primary Location Salary Range: $25/hr - $75/hr Treliant offers a comprehensive, total ...
$27.5K - $56.3K
0% of jobs
$56.3K - $85.1K
0% of jobs
$85.1K - $113.8K
0% of jobs
$113.8K - $142.6K
2% of jobs
$171K is the 25th percentile. Wages below this are outliers.
$142.6K - $171.4K
23% of jobs
The median wage is $195.5K / yr.
$171.4K - $200.1K
29% of jobs
$200.1K - $228.9K
18% of jobs
$237K is the 75th percentile. Wages above this are outliers.
$228.9K - $257.7K
8% of jobs
$257.7K - $286.4K
9% of jobs
$286.4K - $315.2K
6% of jobs
$315.2K - $344K
3% of jobs
$27.5K
$213K
$344K
A Remote MSP (Managed Service Provider) job involves managing and supporting IT services for businesses from a remote location. Responsibilities often include monitoring networks, providing cybersecurity, troubleshooting technical issues, and maintaining cloud or on-premises infrastructure. Remote MSP professionals work with multiple clients, ensuring their IT systems run smoothly and securely. This role typically requires strong problem-solving skills, knowledge of IT management tools, and experience with remote troubleshooting.
To thrive as a Remote MSP (Managed Service Provider), you need strong technical skills in IT support, network administration, and cybersecurity, typically backed by relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Experience with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is commonly required. Outstanding problem-solving abilities, effective communication, and self-motivation are valuable soft skills in this position. These competencies ensure efficient remote service delivery, proactive issue resolution, and high client satisfaction in a virtual work environment.
Remote MSP professionals typically handle a variety of daily tasks, such as monitoring client networks, responding to helpdesk tickets, conducting routine system maintenance, and troubleshooting technical issues. They often collaborate virtually with clients and internal teams to resolve incidents quickly and efficiently. One common challenge is efficiently prioritizing and managing multiple client requests while maintaining clear communication across remote channels. Adaptability and strong time management are key to balancing proactive service delivery with reactive problem-solving in this dynamic role.
$50K - $80K/yr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Pay Rate:The annual base salary range for this position is $50,000-$80,000. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company.
We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills.Position Location:Remote, USAPosition Location Specifics:Remote, USAWork Environment:Remote/Telework/Work from HomeWho You'll Report To:This position will report directly to the Senior Operations Analyst.About the Role:This position falls under the umbrella of Sawdey's Managed Services Division (MSD). Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, non-profits, commercial organizations, etc.).The Operations Analyst will support various Sawdey MSD client relationships from an operational/financial perspective.Additional responsibilities include, but are not limited to:- Reconcile client agreement/invoices with correct user, workstation, license, etc
counts.- Obtain quotes from vendors/distributors and order equipment/licenses/etc. as requested for both clients and Sawdey.- Prepare sales and purchase orders related to both clients and Sawdey.- May assist with preparing client invoices and drafting client invoice emails.- May assist with drafting new Sawdey MSD contracts and modifications.- Perform analysis of resources/time needed to support clients.- Perform financial modeling and analysis (client profitability analysis, resource estimation, financial projections/actuals, etc.).- Accurately review, approve, and manage Sawdey MSD employee time entries and- timecards.- Train Sawdey MSD employees on time entry/timecards and other operational procedures.- Support the reconciliation/allocation of Sawdey MSD expenditures.- Support Sawdey MSD business development activities (assist with pricing/proposal preparation, financial/operational coordination for events, industry research, prospective client outreach, etc.).- Support responding to requests for quote/bid.- Support records management and maintaining Sawdey MSD SharePoint sites.- May assist with paying vendor/partner invoices.- Support risk management processes (identifying risks, conducting vendor due diligence/research, etc.).- Prepare both internal and external briefs.- Evaluate and recommend changes for Sawdey MSD operational optimization to include leveraging artificial intelligence (AI).- Support project management-related activities.- May assist with asset/inventory management (for both Sawdey and clients).- May assist in handling incoming client or vendor calls.- May assist with interviewing Sawdey MSD Operations Team candidates.- May assist with oversight for MSD Operations Interns.- May serve as a mentor to fellow Sawdey MSD Team members.- Understand and adhere to Cybersecurity Maturity Model Certification (CMMC) requirements.- May assist with proposal development, if necessary.- May perform other duties, as assigned.Experience Requirements:- Zero (0) to six (6) years of experience in finance, operational analysis, program management, procurement or similar field.o If zero (0) years of experience, a Bachelor's degree in Business Administration, Finance, Operations, or another related field is required.- Experience reviewing time entries and timecards is preferred.- Experience using Excel and pivot tables to perform financial analysis is preferred.- Experience interacting with vendors/distributors and making payments to vendors/distributors is preferred.- Experience reconciling expense purchases is preferred.Education Requirements:- Bachelor's degree in Business Administration/Management, Finance, Operations, or another related field highly preferred; if zero (0) years of experience, a Bachelor's degree in Business Administration, Finance, Operations, or another related field is required.Other Required Skills & Abilities:- Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.- Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.- Must be able to communicate and collaborate with corporate employees, clients, and colleagues in a professional, respectful, and timely manner.- Must have daily and accurate time entry accounting for all service and non-service tasks.- Must be able to articulate technical information to non-technical people.- Must be self-motivated and self-directed with the ability to work with minimal direction and oversite.- Must be able to pay very close attention to detail.o Please Note: Incoming and Outgoing calls are made via an assigned extension in Microsoft Teams desktop. There is no requirement to use a personal smartphone device to support phone calls.Background Check Requirements:- Must be able to pass a favorable Background Check.US Citizenship Requirements: To comply with CMMC requirements, as well as U.S
Government contracts, U.S. citizenship is required.Benefits at Sawdey MSD:At Sawdey MSD, we offer an extensive benefits package. Our employee-focused benefits for full-time employees include:- Vibrant Company Culture: Become an integral part of our positive, encouraging, and uplifting team culture; we are all on this mission together!- Healthy Work-Life Balance: We place a strong emphasis on work-life balance; we don't just atalk the talk' in terms of work-life balance, we awalk the walk'
We not only support, but highly encourage, prioritizing your health and well-being.- Competitive Compensation Package: Competitive rates with comprehensive medical, dental, and vision benefits for you, your spouse, and your dependents.o Health Saving Account (HSA) with employer contributions.o Dependent-care Flexible Spending Account (FSA).o Parking and Transit Flexible Spending Account (FSA).o Excellent PTO package (based on status).o Immediately vested 401 (k) with employer matching.o Employee Assistance Program (EAP).o Employee Referral program with compensated referrals!o Additional benefits offered!- Grow With Us: We offer a paid Training and Tuition reimbursement program to help you advance and excel in your career. We also offer an employee mentorship program and prioritize internal promotions and success.Sawdey MSD firmly believes in our employees and advocates an environment to promote from within, which serves to boost morale while keeping high performers engaged and challenged. We also place the utmost importance on team building and collaboration in a remote environment
To promote these beliefs, you will also find additional benefits and programs that will enrich your career here at Sawdey MSD:- Lunch and learns.- Employee mentorship program.- Focus on internal career advancement and growth.- Virtual team building activities.- Wellness challenges.
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Guided missile and space vehicle manufacturing
201 - 500 Employees
Beavercreek, OH, US
2001