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Help Desk Analyst Jobs in Oregon (NOW HIRING)

DMI

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... Use JAMF and Microsoft Intune for endpoint automation and configuration management; analyze Windows ...

Salem Clinic PC

Helpdesk Technician

Salem, OR · On-site

$22.35 - $28.65/hr

At Salem Clinic, the Help Desk is the first stop for every technology question, hiccup, and "can you take a look at this?" moment across our organization. We are a physician-owned, multi-specialty ...

VytlOne

Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems * Perform complex hardware repairs and maintenance on a wide range of PC-based ...

Carrington

Mortgage Wire Desk, II Analyst

Salem, OR · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

New York Life

$133K - $190K/yr

... the Help Desk is operationally ready for technology releases, business changes, and enterprise initiatives. * Leverage Amazon Connect capabilities, operational analytics, customer feedback, and ...

LMI

$17 - $21.75/hr

... healthcare, and energy sectors-helping agencies navigate complexity and outpace change ... Analyzes incident trends and issue clusters to support Problem Management, root cause analysis, and ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Oregon

Help Desk Analyst information

See Oregon salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

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What job categories do people searching Help Desk Analyst jobs in Oregon look for? The top searched job categories for Help Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Analyst jobs? Cities in Oregon with the most Help Desk Analyst job openings:
What are popular job titles related to Help Desk Analyst jobs in OR? For Help Desk Analyst jobs in OR, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 59% Full Time, 37% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $52,976 per year, or $25.5 per hour.

IT Help Desk Technician II

Western Partitions, Inc.

Wilsonville, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
  • Understand and comply with all WPI policies, procedures, and corporate safety programs.
  • Act as the first point of contact for WPI staff requiring IT support.
  • Act as an escalation point for tier 1 Help Desk Technicians.
  • Answer end user queries in person, via email, and over the phone.
  • Manage assigned tickets in accordance with established service level agreements.
  • Monitor the help desk queue and assess priority of incoming tickets.
  • Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
  • Troubleshoot connectivity, network, and client VPN issues.
  • Install, maintain, and troubleshoot client applications.
  • Troubleshoot and resolve email-based issues.
  • Coordinate with senior team members to escalate complex problems.
  • Document all support tickets in IT ticketing software.
  • Update and reconcile IT inventory.
  • Order new client computers and provision for use.
  • Reimage existing client computers and migrate user data.
  • Order and provision smart phones, iPads, and VOIP phones for WPI staff.
  • Troubleshoot telecom and mobile device issues.
  • Perform hardware repairs and upgrades.
  • Create and maintain documentation for internal processes.
  • Other duties as assigned.

Requirements
Basic Requirements
  • Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
  • A+, N+, MCP, or other industry level certifications recommended.

Minimum Requirements
  • Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
  • Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
  • Employs a customer focused attitude towards all job duties.
  • Must be team-oriented and thrive in a result oriented, fast paced environment.
  • Must be able to break down problems both known and unknown in a logical, efficient manner.
  • Ability and desire to learn new skills quickly.
  • Strong knowledge of MS Windows operating systems.
  • Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
  • Competency with hardware and software troubleshooting.
  • Competency with common mobile products (iPhone, iPad, Android devices).
  • The ability to learn and apply new concepts quickly.
  • Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
  • Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.

Preferred Requirements
  • Microsoft, CompTIA, or other industry certifications are recommended.

This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
  • Competitive pay
  • Incentive bonus plan
  • 401(k) retirement savings plan with match
  • Medical, prescription drug, dental and vision insurance plans with flexible spending account option
  • Life insurance, accidental death, and disability benefits
  • Flexible paid time off policy and paid holidays
  • Professional development opportunities and certifications

WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

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