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Help Desk Analyst Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk. * Willingness to undergo training for business acumen adoption, service desk operational processes, and ...

Multnomah County, OR

IT Help Desk

Portland, OR · On-site

$40.27 - $49.52/hr

As the frontline IT Help Desk c ontact for County employees, you will troubleshoot hardware, software, VPN, and network issues via phone and email. Using tools like Active Directory, SCCM, and remote ...

Trilon

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support and ensuring every employee can work confidently and productively in their digital workplace. As ...

New

LMI

$85K - $120K/yr

Overview LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for ...

360 IT Professionals

Need Help Desk Support II

Salem, OR · On-site

$20 - $27.25/hr

Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

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Help Desk Analyst information

See Oregon salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Oregon? For Help Desk Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Oregon look for? The top searched job categories for Help Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Analyst jobs? Cities in Oregon with the most Help Desk Analyst job openings:
What are popular job titles related to Help Desk Analyst jobs in OR? For Help Desk Analyst jobs in OR, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 59% Full Time, 37% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $52,976 per year, or $25.5 per hour.

Tier 1 Help Desk Technician (Bytagig)

Exemplar Companies

Clackamas, OR • On-site

$21 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Tier 1 Help Desk Technician Clackamas, OR (ON-SITE)
At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth.
We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.
Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture.
At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family.
What You Can Expect When You Join Us
A supportive and collaborative environment where your voice matters
Opportunities to grow your skills, tackle exciting challenges, and make a real impact
A culture that celebrates learning, accountability, and having fun along the way
A team that's passionate about technology and people
If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to learn, we encourage you to apply.
https://www.bytagig.com/about/
Position Overview
The Tier 1 Help Desk Technician handles intermediate-level IT support requests from our clients. This role is responsible for proactive maintenance and monitoring using advanced tools and solutions. This position is on-site and requires frequent client site visits in the Clackamas/Portland metro area.
Responsibilities
• Delight our clients with a friendly, quick, and helpful experience
• Assist the Projects Team with on-site or remote project delivery as needed
• Manage and monitor problem tickets; analyze incidents and determine support required
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions
• Document IT requests in the ticketing system, record actions taken, and follow up on deferred items
• Keep customers informed of ticket status and progress throughout resolution
• Collaborate with customers and coworkers to diagnose and resolve issues
• Troubleshoot, analyze, resolve, track, escalate, and document technical problems
• Resolve incidents on first contact when possible using supported remote tools
• Communicate effectively with both technical and non-technical users ("speak Geek and human")
• Train users on proper use of hardware and software
• Configure and support:
Firewalls
Wired and wireless networks
Access points
• Perform proactive maintenance and monitoring using advanced tools
• Escalate issues to Tier II Help Desk when outside the scope or knowledge base
• Provide frequent on-site user support at client locations
• Deploy laptops and desktops across client environments
• Maintain system performance by testing existing equipment and software
• Perform other duties as assigned
Education & Experience
• High school diploma or GED required
• Valid driver's license required
• Ability to manage a flexible schedule and work independently
• 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level
• Experience with:
Microsoft Azure
Windows Server
Office 365 / Microsoft 365
Networking fundamentals
• Familiarity with LAN, WAN, and VoIP technologies
Physical Requirements
Ability to lift and carry up to 40-50 lbs
Comfortable working on ladders up to 10 feet
Familiar with and able to use basic hand tools (tools provided)
Work Location & Schedule
Monday - Friday
100% on-site
Clackamas, Oregon office
Frequent travel to local client sites is required
Compensation & Benefits
Hourly pay: $21-$25/hour (DOE)
Medical and dental insurance
401(k) with company match
Paid Time Off (PTO)

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