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Desktop Services Manager Jobs in Oregon (NOW HIRING)

Biamp

Software Engineering Manager

Beaverton, OR · On-site

Biamp is seeking a proactive Software Engineering Manager to lead a team building cloud services, mobile apps, and desktop applications that power our global AV ecosystem. Reporting to the Director ...

Biamp

Software Engineering Manager

Beaverton, OR · On-site

Biamp is seeking a proactive Software Engineering Manager to lead a team building cloud services, mobile apps, and desktop applications that power our global AV ecosystem. Reporting to the Director ...

AmeriLife Group LLC

Case Manager

OR · On-site +1

$20 - $25.75/hr

Receive and resolve complex and/or sensitive customer service inquiries, complaints and problems ... Working knowledge of desktop applications such as Outlook, Word and Excel. Knowledge of Smart ...

HMG Careers

Remote Sales Manager

King City, OR · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Salem, OR · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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Desktop Services Manager information

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Oregon?

For Desktop Services Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Oregon look for?

The top searched job categories for Desktop Services Manager jobs in Oregon are:

What cities in Oregon are hiring for Desktop Services Manager jobs?

Cities in Oregon with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

Help Desk Manager

Genesis Financial Solutions

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Company Description
Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?
Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!
Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?
If you think Genesis sounds like a great place to work, you're right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.
Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.
Job Description
As our Help Desk Manager, you will:
  • Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
  • Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
  • Provide training and direction to our team of four desktop and helpdesk support professionals
  • Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner
  • Maintain our inventory of corporate PC's, laptops, printers, and devices
  • Troubleshoot and resolve a wide variety of hardware and software issues
  • Recommend purchase decisions related to hardware and software
  • Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
  • Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications
Requirements:
  • Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience
  • 5+ years' experience working as a Help Desk Technician in a Windows Networking environment
  • At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
  • Excellent attention to detail and quality, strong customer service skills, and organizational ability
  • Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

Apply