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Director Technical Support Jobs in Oregon (NOW HIRING)

ASM

Technical Director

Hillsboro, OR · On-site

As a Technical Director , you will play a pivotal role in identifying and shaping critical ... Identify and drive technology inflections that support ASM's mid- and long-term business strategy.

ASM

Technical Director

Hillsboro, OR · On-site

Our development programs help support your growth, shaping your future and pushing the boundaries ... As a Technical Director , you will play a pivotal role in identifying and shaping critical ...

Dataiku

Sr Technical Account Manager - East

OR · On-site +1

Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for ... Video call with the the USA TAM Director * Technical Assessment to show your skills (Home Test)

New

Trimble

Technical Training Professional

Lake Oswego, OR · On-site

Drive ongoing technical support and engagement by proactively resolving complex, product-specific ... You possess 2+ years of direct experience in the construction sector or actively utilizing Tekla ...

Routeware, Inc.

Fulfilment Support Tech

Portland, OR · On-site

$20 - $25/hr

... directed. • Maintain accurate configuration, shipment, repair, installation, and process ... WORK ENVIRONMENT AND SCHEDULE This position works primarily in a warehouse and technical ...

Dave & Buster's

Gamss Support Tech

Clackamas, OR · On-site

$39K - $49K/yr

Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's, Inc.

Gamss Support Tech

Clackamas, OR · On-site

$39K - $49K/yr

Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Aligneddc

Technical SME, BMS

Portland, OR · On-site

This individual will support the operations team as a subject matter expert (SME) with new campus ... Directors. * Individual should be able to communicate complex topics to work groups of varying ...

Netflix

Technical Director, Unannounced Cloud Game

OR · On-site +1

The Tech Director will partner with cross-disciplinary teams to define and execute high-quality ... support multiple teams simultaneously, and establish scalable engineering practices that elevate ...

Obsidian Security

Head of Customer Support

OR · On-site +1

An engineering or technical IC background. * Direct experience building or integrating LLM and agent frameworks. * Prior hands-on support engineering experience in a security or infrastructure ...

Chainguard

Customer Support Manager

OR · On-site +1

Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor * Operate career leveling frameworks for IC growth (L1 ...

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Showing results 21-40

All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Oregon

Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Oregon?

The most popular types of Technical Support jobs in Oregon are:

What are popular job titles related to Director Technical Support jobs in Oregon?

For Director Technical Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Director Technical Support jobs in Oregon look for?

The top searched job categories for Director Technical Support jobs in Oregon are:

What cities in Oregon are hiring for Director Technical Support jobs?

Cities in Oregon with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Applications & Technical Support Engineer I (Semiconductor)

Ebara Technologies Inc

Hillsboro, OR • On-site

$36.06 - $40.87/hr

Full-time

Posted 29 days ago

Job description

POSITION SUMMARY

Under direct supervision, provides application engineering support for the development, implementation, and optimization of ETI's component products and services, including vacuum pumps, dry pumps, abatement systems, and related semiconductor equipment. Serves as a technical resource for customers, field service engineers, technicians, and internal teams by providing product selection guidance, application recommendations, troubleshooting assistance, and root cause analysis. Supports the diagnosis, repair, debugging, and continuous improvement of complex electro-mechanical and chemical systems to maintain high levels of equipment performance, reliability, and customer satisfaction.

ESSENTIAL FUNCTIONS

  • Provide, present, and interpret design, application, and service information, and make presentations on all aspects of ETI Components Vacuum and Abatement Products. (Essential)
  • Assist sales staff in assessing the potential application of company products to meet customer needs and prepare detailed product specifications and data by communicating with other offices of Ebara worldwide. (Essential)
  • Provide technical applications and marketing support for the development and implementation of customer applications dealing with complex operating systems. (Essential)
  • Provide support to Sales, Marketing, and Field Service regarding product specification, selection, and part numbers. (Essential)
  • Implement detailed customer installation plans and assist. (Essential)
  • Work on problems of limited scope and complexity where analysis of situations or data requires a review of identifiable factors. (Essential)
  • Provide follow-up support in disseminating technical information on specific applications. (Essential)
  • Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
  • Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
  • Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Education

  • Bachelor's Degree in Engineering (Chemical or Physics preferred), or equivalent experience.

Experience

  • One (1) to four (4) years of work experience, preferably in the semiconductor industry

SKILLS & ABILITIES

  • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.

  • Speaking in front of groups/strong presentation skills.

  • Strong time management skills. Self-starter.

  • Demonstrated leadership and program management skills.

  • Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.

  • Demonstrated teamwork and organizational skills.

  • Demonstrated excellent written and oral communication skills.

  • Provide verification of a good driving record if servicing customers offsite.

You should be proficient in:

  • Equipment Troubleshooting
  • Electrical Schematics
  • Electrical Troubleshooting Skills
  • 5 Why (Root Cause Analysis Method)
  • Mechanical Troubleshooting Skills
  • Service
  • Maintenance and Repair Skills
  • Mechanical Systems & Component Repair
  • abatement
  • application engineering support
  • dry pumps
  • product selection guidance
  • technical support
  • vacuum abatement
  • design interpretation

Machines & technologies you'll use:

  • air cooled dry (oil free) vacuum pumps
  • Precision Chiller Systems
  • Turbomolecular Pumps
  • Vacuum Gauges
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