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Remote Voip Technical Support Jobs in Oregon (NOW HIRING)

Steer

Technical Support Specialist - Remote

OR · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Experience working with VoIP or telephony systems. * Prior success in a remote work environment.

New

Symbotic

Technical Support Engineer

OR · Remote

The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and ... Experience withsupporting systems remotely by connecting to various system types via Remote Desktop ...

StarRez

Technical Support Representative

OR · On-site +1

Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and could vary based ... Deliver exceptional customer support and technical issue resolution via phone, email, and chat

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves ...

Symbotic

Technical Support Administrator

OR · Remote

$25.96 - $35.96/hr

We are currently looking for Technical Support Administrators that are available to work the ... Experience with supporting systems remotely by connecting to various system types via Remote ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

Remote work options available for North American candidates. * Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention ...

Bluesight

Technical Support Engineer - PrivacyPro

OR · Remote

$30 - $35/hr

Position Overview We are looking for an energetic Support Engineer who will provide technical and ... This position is a remote position and open to applicants in the continental United States. Why ...

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

Pay Rate: $38-40/hour Position Overview We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 ...

Symbotic

Technical Control Engineer

OR · Remote

Provide advanced remote support for electro-mechanical, software, networking, andcontrols-related ... Serve as a technical escalation point and act as the focal lead during major incidents.

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by ... Provide support through ticketing systems, telephone, email, and remote login tools. * Address ...

Levata

Support Specialist

Portland, OR · Remote

You'll provide Level 1 troubleshooting and technical assistance for devices such as barcode ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Barcodes, Inc.

Support Specialist

Portland, OR · Remote

You'll provide Level 1 troubleshooting and technical assistance for devices such as barcode ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Oregon

Remote Voip Technical Support information

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Oregon? For Remote Voip Technical Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Voip Technical Support jobs in Oregon look for? The top searched job categories for Remote Voip Technical Support jobs in Oregon are:
What cities in Oregon are hiring for Remote Voip Technical Support jobs? Cities in Oregon with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you

Technical Support Specialist - Remote

Steer

OR • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers.  Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team,  helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

  • Own technical support for customers
  • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
  • Own Level 1 support resolutions.
  • Own Level 2+ ticket creation and internal triage.
  • Set up, transfer, troubleshoot phone number ownership. 
  • Maintain data connection stability.
  • Own product retraining
  • Maintain up-to-date documentation on procedures and solutions.
  • Provide feedback internally on user experience, improvements or feature requests.
  • Evaluate system potential through assessing compatibility of new programs with existing programs.
  • Tailor and configure customer-facing templates based on client inputs and business goals - no custom development required, but small updates and adjustments will be common
  • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  • Troubleshoot technical issues and coordinate timely updates to live configurations as needed
  • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

  • Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
  • Curious by nature and motivated to understand how things work.
  • Customer-first in your approach, showing empathy, clarity, and patience.
  • Proactive, resourceful, and ownership-driven - you anticipate needs, take initiative, and follow through.
  • Comfortable building relationships with people across different teams and functions.
  • Organized and able to manage multiple tasks or threads at the same time.


You Have

Must-Have:

  • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support targets such as ticket completion, response times, or resolution metrics.
  • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

  • Experience working directly with APIs, including basic understanding of how data moves between systems.
  • Experience in the automotive industry or with auto repair shop management tools.
  • Experience working with VoIP or telephony systems.
  • Prior success in a remote work environment.
  • Direct SaaS or startup experience.
  • Highly polished professional communication skills.

Interview Process

  1. Initial Screen - 20min
  2. Wonderlic Assessment
  3. Hiring Manager Interview - 30min
  4. Executive Interview - 30min
    Problem Solving Exercise - 1hr


Salary : 60,000 USD

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Apply