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Entrylevel Help Desk Analyst Jobs in Oregon (NOW HIRING)

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ' Furnishing Life's Best Memories' . At Broad River ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Experience Level: - Entry Level

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Experience Level: - Entry Level

Lynn Rodens

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Lynn Rodens is seeking a passionate Help Desk Analyst to join their dynamic team in a world-class enterprise environment. The role involves troubleshooting login issues and diagnosing hardware ...

Chainguard

Deal Desk Analyst

OR · On-site +1

$85K - $100K/yr

Chainguard is hiring a Deal Desk Analyst to join our growing Deal Desk team. As a key member of a ... Help administer Chainguard's CPQ (Roadrunner) and CLM platform (Ironclad), including updates to the ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

BROAD RIVER RETAIL

Salem, OR • On-site

$55K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Help Desk Analyst
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
DAY IN THE LIFE AS THIS MEMORY MAKER
  • Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users.
  • Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting.
  • Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution.
  • Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards.
  • Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations.
  • Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge.
  • Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction.
  • Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day.
  • Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available.
  • Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas.
  • Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting.
  • Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed.

WORKPLACE ENVIRONMENT
While performing the duties of this job the employee
  • Must be able to lift up to 15 pounds at a time.
  • WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS
  • Ability to work independently, as well as, in a collaborative team environment within an office setting.
  • Physical requirements such as extended periods of sitting and computer use may be required.
  • Ability to communicate effectively verbally, in writing, and/or electronically.
  • Ability to use logical reasoning for simple and complex problem solving.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS
  • Salary Range: $55,000-$60,000/annual salary
  • Medical, dental, vision, and life insurance options
  • Paid time off and 401K matching contribution
  • Employee discount (40%) at BRR locations
  • Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU'LL NEED TO SUCCEED
  • Experience with
    • Windows 10, Windows 11, Mac OS X (Other OS's as they emerge)
    • Office 365/Azure
    • Active Directory maintenance
    • Mac and PC hardware
    • Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.)
  • Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies.
  • VOIP support experience
  • Mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN
  • Shared Drive (Mappings)
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 3 years+ experience supporting a Windows/Mac environment
  • An Associate's degree or Bachelor's degree is preferred
  • Preference will be given to candidates with training, experience or certification in IT or networking
  • The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.

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