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Entrylevel Help Desk Analyst Jobs in Oregon (NOW HIRING)

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

Zones

Help Desk Analyst L1

Portland, OR · On-site

$21.75 - $29.75/hr

Help Desk Analyst L1 Location: Portland, OR, United States Salary Range: USD 25.00-28.00 Weekly Date Posted:Mar 4, 2026 Description Company Overview: When it comes to IT solution providers, there are ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$44K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Experience Level: - Entry Level

Zones LLC.

Help Desk Analyst L1

Portland, OR

$25 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Portland, OR

$21.75 - $29.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

BizTek People

Service Desk Analyst

Sherwood, OR · On-site

$22 - $30.25/hr

Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Contract Service Desk Analyst are ... Write knowledge base articles to help reduce future tickets and enable our end-users to self ...

Five9

OR · On-site

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Oregon? For Entrylevel Help Desk Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Oregon look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Entrylevel Help Desk Analyst jobs? Cities in Oregon with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

STI

Salem, OR • On-site

$20.50 - $28.25/hr

Full-time

Posted 26 days ago

Job description

Job Title: Help Desk Analyst I
Location: Salem, Oregon 97301
Duration: Long Term
Job Description:
  • Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
  • Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
  • Requests additional information to ensure that problems are fully understood and that customers feel heard.
  • Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
  • Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
  • Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
  • Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
  • Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
  • Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
  • Provides subject matter expertise, serving as a willing source of knowledge and a change champion.

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