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Entrylevel Help Desk Analyst Jobs in Oregon (NOW HIRING)

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Portland, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Cayuse Holdings

Tier 1.0 Help Desk Specialist

Pendleton, OR · On-site

$14.05 - $16/hr

Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...

Fixify

OR

Our Help Desk Analysts are the people who make that real for our customers every day. You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Oregon? For Entrylevel Help Desk Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Oregon look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Entrylevel Help Desk Analyst jobs? Cities in Oregon with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Klamath Falls OR- Help Desk Technician

Klamath Falls OR- Help Desk Technician

Stimulus Technologies

Klamath Falls, OR • On-site

$20 - $25/hr

Full-time

Posted 28 days ago

Job description

Help Desk Technician
Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Klamath Falls, OR as a Customer Service help desk technician. A Stimulus Broadband help desk technician will work with directions to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.
Success Profile-
  • Find accomplishment by helping clients
  • Ensures that all assigned customer requests are completed by priority
  • Triage incoming service requests from phone calls, email, and direct support requests
  • Identify and solve Level 1 issues and escalate other requests to appropriate technicians
  • Understand and follow workflows and procedures
  • Achieve high level of productive work time
  • Achieve 100% customer satisfaction for work completed
  • Acquire and maintain necessary technical skills to achieve success in job functions
  • Motivation to learn new systems and experience career growth
  • Sense of urgency to make clients happy

Skills-
  • Phone etiquette & calm demeanor
  • PC proficiency in Windows-based applications and strong internet usage skills.
  • Adaptability to day-to-day work schedule priority changes.
  • Ability to understand basic networking, including switches and routers
  • Listen to symptoms of problems customers face and identify core issues
  • Communicate effectively with clients in non-technical terms
  • Accountable and punctual work attendance
  • Work independently on projects
  • Have fun in a casual work environment

What would you be doing?
  • Address customer calls, emails, and portal requests.
  • Recording customer payments.
  • Setting up customer accounts and determining if they can receive our services.
  • Terminating customer accounts when the customer calls, emails in to cancel.
  • Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding.
  • Accurately process and record communication transactions using a Service Ticket system.
  • Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues.
  • Walk customers through series of troubleshooting steps to resolve issues remotely.
  • Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers.
  • Prep and configure equipment.
  • Run ping report and diagnose customer service issues
  • Knowledge in broadband internet, fiber and cable
  • Knowing and understanding WiFi connections
  • Quickbooks and Sonar software knowledge
  • Complete special projects and audits, as needed.
  • Assist with other office duties as necessary.

What would help you stand out from the rest?
  • Previous entry-level, or higher, technical support experience.
  • Microsoft Office experience.
  • Previous call center experience.
  • Quickbooks and Sonar Software

Although not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus.

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