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Entrylevel Help Desk Analyst Jobs in Saint Helens, OR

Zones

Help Desk Analyst L1

Portland, OR

$21.75 - $29.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR

$25 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

... tools to analyze and resolve technical problems. · Follow established IT policies and best ... Required Qualifications · Experience in IT support roles, including help desk and desk-side ...

Routeware, Inc.

IT Technician 1

Portland, OR · On-site

$47K - $53K/yr

Routeware is the industry leader in providing software and data analysis that enables public and ... RESPONSIBILITIES & DUTIES Help Desk & End User Support * Serve as the first point of contact for ...

Nextiny

Entry Level Digital Marketer

Vancouver, WA

No prior marketing experience is necessary--we are happy to teach the necessary skills to help you ... Analyze campaign performance and provide data-driven insights to improve marketing efforts.

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Entrylevel Help Desk Analyst information

See Saint Helens, OR salary details

$16

$26

$39

How much do entrylevel help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entrylevel help desk analyst in Saint Helens, OR is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $30.00 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Saint Helens, OR as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution, with an average salary of $55,832 per year, or $26.8 per hour.
Help Desk Analyst L1

Help Desk Analyst L1

Zones

Portland, OR

$21.75 - $29.75/hr

Full-time

Medical

Posted 25 days ago

Zones LLC rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

Description

Company Overview:
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
Position Overview:
 
Term: 1+ year 
Location: Portland, OR  
Pay: $25.00 - $28.00; commensurate with experience 
Hours: 8:00 am – 5:00 pm  
 
As a Help Desk Support Analyst, you’ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You’ll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. 
 
What you will do as the Help Desk Support Analyst: 
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
  • Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity. 
  • Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary. 
  • Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training. 
  • Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar). 
  • Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively. 
  • Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues. 
  • Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support. 
  • Collaborate with global IT teams to ensure consistent service delivery across regions.
What you will bring to the team: 
  • 1-3 years of experience in a help desk or IT support role. 
  • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN). 
  • Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM). 
  • Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner. 
  • A problem-solving mindset and a passion for delivering excellent customer service. 
  • Ability to work in a fast-paced, team-oriented environment with a global scope. 
  • Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
#LI-TB1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 
 

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