Technical Support Engineer
Sunnyvale, CA · On-site
They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.
Technical Support Engineer
Sunnyvale, CA · On-site
They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
The Director, Technical Operations (Small Molecule CMC) will provide technical oversight for small ... Provide technical support for GMP quality management systems, including deviations, investigations ...
The Director, Technical Operations (Small Molecule CMC) will provide technical oversight for small ... Provide technical support for GMP quality management systems, including deviations, investigations ...
The Director, Technical Operations (Small Molecule CMC) will provide technical oversight for small ... Provide technical support for GMP quality management systems, including deviations, investigations ...
The Director, Technical Operations (Small Molecule CMC) will provide technical oversight for small ... Provide technical support for GMP quality management systems, including deviations, investigations ...
Director, Technical Program Management (EPTech) Are you interested in leading technical programs ... For technical support or questions about Capital One's recruiting process, please send an email to ...
Director, Technical Program Management (EPTech) Are you interested in leading technical programs ... For technical support or questions about Capital One's recruiting process, please send an email to ...
Director, Technical Marketing
San Jose, CA · On-site
$229K - $270K/yr
Director, Technical Marketing Vectra is the leader in AI-driven threat detection and response for ... Represent Vectra in customer, analyst, and industry engagements, supporting strategic deals and ...
New
Director, Technical Marketing
San Jose, CA · On-site
$229K - $270K/yr
Director, Technical Marketing Vectra is the leader in AI-driven threat detection and response for ... Represent Vectra in customer, analyst, and industry engagements, supporting strategic deals and ...
New
Director, Technical Marketing
San Jose, CA · On-site
$229K - $270K/yr
About the Role Vectra is seeking an experienced and strategic Director of Technical Marketing to ... Represent Vectra in customer, analyst, and industry engagements, supporting strategic deals and ...
Director, Technical Marketing
San Jose, CA · On-site
$229K - $270K/yr
About the Role Vectra is seeking an experienced and strategic Director of Technical Marketing to ... Represent Vectra in customer, analyst, and industry engagements, supporting strategic deals and ...
About the Role Vectra is seeking an experienced and strategic Director of Technical Marketing to ... Represent Vectra in customer, analyst, and industry engagements, supporting strategic deals and ...
New
About the Role Vectra is seeking an experienced and strategic Director of Technical Marketing to ... Represent Vectra in customer, analyst, and industry engagements, supporting strategic deals and ...
New
The Director, Technical Event Production will oversee all technical aspects of off-site live and ... and support the company vision across all stakeholders. Regular, on-site attendance at the ...
The Director, Technical Event Production will oversee all technical aspects of off-site live and ... and support the company vision across all stakeholders. Regular, on-site attendance at the ...
The Director, Technical Event Production will oversee all technical aspects of off-site live and ... and support the company vision across all stakeholders. Regular, on-site attendance at the ...
The Director, Technical Event Production will oversee all technical aspects of off-site live and ... and support the company vision across all stakeholders. Regular, on-site attendance at the ...
Director, Technical Event Production
Los Angeles, CA · On-site
$128 - $170/hr
The Director, Technical Event Production is a strategic, creative leader who can effectively ... and support the company vision across all stakeholders. Regular, on‑site attendance at the ...
Director, Technical Event Production
Los Angeles, CA · On-site
$128 - $170/hr
The Director, Technical Event Production is a strategic, creative leader who can effectively ... and support the company vision across all stakeholders. Regular, on‑site attendance at the ...
Technical Support Manager
San Diego, CA · On-site
Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to ... direct reports only)- recommended once a week or once every 2 weeks. * Organize and lead ...
Technical Support Manager
San Diego, CA · On-site
Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to ... direct reports only)- recommended once a week or once every 2 weeks. * Organize and lead ...
Director Technical Support information
What does a director of technical support do?
A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.
What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?
To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.
What are the main challenges a director of technical support faces in managing a distributed support team?
A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.
What is the difference between Director Technical Support vs Technical Support Manager?
| Aspect | Director Technical Support | Technical Support Manager |
|---|---|---|
| Responsibilities | Oversees multiple support teams, develops strategic initiatives, manages high-level client relationships | Manages daily support operations, supervises support staff, ensures customer satisfaction |
| Required Credentials | Bachelor's degree, extensive experience in technical support, leadership skills | Bachelor's degree, experience in technical support, team management skills |
| Work Environment | Strategic planning, cross-department collaboration, executive meetings | Support centers, customer service teams, direct client interactions |
The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.
What are the most commonly searched types of Technical Support jobs in California?
The most popular types of Technical Support jobs in California are:
What are popular job titles related to Director Technical Support jobs in California?
For Director Technical Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Director Technical Support jobs in California look for?
The top searched job categories for Director Technical Support jobs in California are:
What cities in California are hiring for Director Technical Support jobs?
Cities in California with the most Director Technical Support job openings:
Job description
Job Summary:
Fortinet is a cybersecurity pioneer with over two decades of excellence, dedicated to safeguarding people, devices, and data. They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.
Responsibilities:
• Provide direct technical web and telephone support to Fortinet customers including:
• Support and troubleshooting on the wireless and switching range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge etc
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case
Qualifications:
Required:
• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of WiFi 802.11 networks, 4G LTE experience
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, WIDS
• Strong troubleshooting and problem solving skills
• Extensive working knowledge of Windows, MACOs, UNIX or Linux
• Strong English skills both written and verbal
• Must be authorized to work in the U.S. without sponsorship
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
Preferred:
• Previous call center experience, preferably supporting data networking products and/or security products is desirable
Company:
Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products. It is a sub-organization of Fortinet Federal. Founded in 2000, the company is headquartered in Sunnyvale, USA, with a team of 10001+ employees. The company is currently Late Stage.
Fortinet is a cybersecurity pioneer with over two decades of excellence, dedicated to safeguarding people, devices, and data. They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.
Responsibilities:
• Provide direct technical web and telephone support to Fortinet customers including:
• Support and troubleshooting on the wireless and switching range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge etc
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case
Qualifications:
Required:
• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of WiFi 802.11 networks, 4G LTE experience
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, WIDS
• Strong troubleshooting and problem solving skills
• Extensive working knowledge of Windows, MACOs, UNIX or Linux
• Strong English skills both written and verbal
• Must be authorized to work in the U.S. without sponsorship
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
Preferred:
• Previous call center experience, preferably supporting data networking products and/or security products is desirable
Company:
Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products. It is a sub-organization of Fortinet Federal. Founded in 2000, the company is headquartered in Sunnyvale, USA, with a team of 10001+ employees. The company is currently Late Stage.
About Fortinet
Sourced by ZipRecruiter
Industry
Network security
Company size
10,000+ Employees
Headquarters location
Sunnyvale, CA, US
Year founded
2000