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Technical Support Manager Jobs in California (NOW HIRING)

Cohu

Technical Support Manager

San Diego, CA · On-site

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post ...

Cohu

Technical Support Manager

San Diego, CA

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post ...

Omni Analytics

Technical Support Manager

San Francisco, CA · On-site

$140K - $165K/yr

About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing ...

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Technical Support Manager information

See California salary details

$29.1K

$84.8K

$145.6K

How much do technical support manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical support manager in California is $84,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in California? The most popular types of Technical Support jobs in California are:
What are popular job titles related to Technical Support Manager jobs in California? For Technical Support Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in California look for? The top searched job categories for Technical Support Manager jobs in California are:
What cities in California are hiring for Technical Support Manager jobs? Cities in California with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Technical Support Manager

Technical Support Manager

Cohu

San Diego, CA • On-site

Full-time

Posted 8 days ago

Job description


Main Objectives
  • Manage the COHU THG Technical Support team in line with the company objectives.
  • Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post-sales and product management.
  • Ensure knowledge development of Technical Support Specialists to improve the team's quality and efficiency in fulfilling their tasks.
  • Ensure escalations are managed and followed up within the required schedule.
  • To work in close collaboration with internal/ external such as Engineering, Operations, Indus, QA, Product Management, FSE, Sales, and customers.
  • Continuously improve Cohu products and work towards Zero Defects.

Responsibilities
  • Responsible for the resource management and escalations of the Technical Support team.
  • Set-up and maintain the Technical Support team.
  • Plan and control Technical Support team budget.
  • Manage department's KPIs.
  • Escalation contact (internal and external) for technical customer issues. Manage customer problems through to acceptable resolution. Escalate issues to senior management when appropriate.
  • Prepare and distribute regular reports documenting activities, events and action items.
  • Provide the system analysis of complex issues coming from external (typ. customer, FSE).
  • Bridge engineering, QA department, and field/ Sales by providing detailed information on the issues following Oracle or any other Cohu Quality tools.
  • Work closely with Product Management and Technical PreSales/ Sales Admin to close the loop between "after sales" and new projects/ developments.
  • Collaborate with engineering, manufacturing, QA department, and Indus on containment and preventive actions.
  • Define product improvements and align priorities
  • Active participation in the drive for continuous improvement and Zero Defect of THG products.
  • Be part of the ECN process, generate Product Bulletins and organize distribution via the appropriate, defined tools.
  • Manage the global deployment of solutions to the field & manufacturing.
  • Ensure close loop communication with internal/ external (e.g. customer, sales, engineering, QA, manufacturing).
  • Organize efficient & effective structures and procedures for the team.
  • Organize regular One on One meetings with all Tech Support Managers/ Supervisors and Tech Support Specialists (direct reports only)- recommended once a week or once every 2 weeks.
  • Organize and lead performance reviews (P&DR) and merit reviews.
  • Organize high-level Service Training for FSE's and customers.
  • Support department audits such as ISO/ Sarbox.
  • Support other departments by generating work instructions (DAQ/ FAQ/ IAQ etc.) that are related to Technical Support tasks. Work on continuous improvement of existing processes. Approve such instructions/ documents via the appropriate tool.
  • Define scope, staffing, job descriptions, schedule and micro process, the appropriate Team size, Tech Supports per product and join job application interviews.
  • Plan cross-training/ further education in cooperation with HR. Develop the team.
  • Generate a positive work attitude.
  • Any tasks that may be assigned from time to time.

Essential Quality Expectations
  • Proactively identify opportunities for improvement
  • Seek for continuous improvement in own job processes
  • Provide accurate reporting

Authority
  • Access to THG technical documents (specs, drawings, schematics) required to complete the objective and responsibilities.
  • Authorized for the leave and travel planning of the Technical Support team.
  • Supervises directly team of Product Specialists and indirectly team of Account Specialist.
  • Technical clarification and approval of Warranty Orders as per Cohu global approval matrix.

Requirements and Qualifications
  • BS or BA degree in Electrical/ Electronics/ Mechatronics Engineering or an equivalent combination of related education, training and experience.
  • Minimum of three years of relevant experience and success in working in a technical product or sales role with major or strategic customers (internal or external) in the semiconductor test industry. Experience in a technical sales, service, program management, engineering, or related role is required. Technical sales experience with back-end semiconductor equipment in a factory, with a supplier or as a user is required. At least two years of supervisory/leadership experience is required.
  • Relevant work experience in the electrical/ electronics field, must be able to read and understand circuit diagrams and electrical drawings.
  • Experience in PID regulation for position control, temperature control, PLC (Programmable logic Controllers) and electrical installations for automation equipment would be an advantage.
  • Knowledge in motion control, automation components like AC & DC motors, bus communication, sensors, cables & connectors, etc.
  • Exposure to automation or the semiconductor industry is an advantage.
  • Possess strong analytical, problem-solving, and interpersonal skills. Able to work both individually and as a team.
  • Effective English verbal and written communication skills, able to clearly convey information and ideas.
  • Hardworking and able to work under high pressure. Strong commitment to learning and continuous improvement.
  • Able to work during weekends, public holidays, and extended working hours as needed.

Skills/Technical Requirements
  • Ability to be effective and lead successfully in a dynamic global environment is required. Strong interpersonal, communication (written and oral) and negotiating skills. Understands and applies "situational leadership" and has the ability to interact effectively with all levels of employees and management, and with the customer. Strong organizational and problem solving skills. Maintains a sense of urgency and motivates others to achieve objectives. Proficient with Microsoft Office applications, especially Excel and PowerPoint presentations. Knowledge of Oracle helpful.

Job Conditions
  • Principally office environment but will spend time on manufacturing floors and at customer test facilities.

Physical Demands/Strengths
  • Travel to customer offices and manufacturing facilities, located primarily in the United States and Southeast Asia is required, up to 25% of time.

Protective Devices Required
  • In required areas.
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About Cohu

Sourced by ZipRecruiter

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Poway, CA, US

Year founded

1947

Social media

Twitter

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