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Technical Support Manager Jobs in California (NOW HIRING)

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case Job Requirements: An ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case Job Requirements: An ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case Job Requirements: An ...

WECO

Technical Support Engineer

Woodland, CA · On-site

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems * Diagnose and resolve complex equipment issues involving electrical ...

Nantmedia

Technical Support Specialist

El Segundo, CA · On-site

$100K - $110K/yr

The Technical Support Specialist serves as the primary technical resource for end-user technology ... Experience creating and managing user accounts, password resets, and access permissions using ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems * Diagnose and resolve complex equipment issues involving electrical ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Manage customer communications and expectations until the closure of each case We are looking for:

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in California

Technical Support Manager information

See California salary details

$29.1K

$84.8K

$145.6K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in California is $84,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in California? The most popular types of Technical Support jobs in California are:
What are popular job titles related to Technical Support Manager jobs in California? For Technical Support Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in California look for? The top searched job categories for Technical Support Manager jobs in California are:
What cities in California are hiring for Technical Support Manager jobs? Cities in California with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,788 per year, or $40.8 per hour.

Technical Support Representative

Worldwide Telecommunications Inc

Calabasas, CA • On-site

$21.63/hr

Full-time

Posted 6 days ago

Job description

Description:Job description:

WTIwireless, a division of Worldwide Telecommunications, Inc., is looking for a Technical Support Representative to join our team. In this role, you'll provide technical support for networking hardware, including routers, switches, and PCs, while helping customers troubleshoot issues and ensuring they receive exceptional service.

Why Join WTIwireless?
  • Performance-based compensation review typically around the six-month mark.
  • Paid training and ongoing mentorship
  • Hands-on experience with networking technology
  • Opportunities for career growth
  • Collaborative, team-oriented work environment
  • Stable, growing company
ESSENTIAL JOB FUNCTIONS:
  • Provide technical support via phone and email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Configure and update networking equipment and software.
  • Document customer interactions and maintain accurate service records.
  • Process customer orders and returns.
  • Assist with product labeling, inventory, and hardware preparation.
  • Identify recurring issues and recommend improvements.
  • Perform other related duties as assigned.
Requirements:

QUALIFICATIONS:

Required:

  • Customer service, technical support, or other relevant work experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication.
  • Ability to learn new technical concepts quickly.
  • Strong organizational and time management skills.

Preferred:

  • Experience supporting routers, switches, or other networking hardware.
  • Familiarity with help desk or ticketing systems.
  • Basic understanding of networking concepts such as IP addressing, DHCP, LAN, and Ethernet.
  • Associate's or Bachelor's degree in a technical field.

Physical Requirements:

  • Ability to regularly lift and move equipment weighing up to 25 pounds.
  • Ability to stand, bend, and move throughout the workday while handling equipment and inventory.
  • Ability to work at a computer and communicate by phone for extended periods.