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Technical Support Manager Jobs in California (NOW HIRING)

UpdatePromise

Technical Support

Chino, CA

$20/hr

You will be assisting and managing various existing and new accounts to make sure that they using ... Provide technical assistance and support for incoming queries and issues related to the ...

Teledyne

Technical Support

Goleta, CA · On-site

$50K - $67K/yr

Prepares technical reports summarizing findings and recommending solutions to technical problems ... Monitors consumables required to support test activities * Maintains inventory of testing equipment ...

Teledyne FLIR LLC

Technical Support

Goleta, CA · On-site

$50K - $67K/yr

Prepares technical reports summarizing findings and recommending solutions to technical problems ... Monitors consumables required to support test activities * Maintains inventory of testing equipment ...

Nice Group

Technical Support Specialist 1

Carlsbad, CA · On-site

$22 - $27/hr

Reach out to the Technical Support Supervisors, Manager and/or Director when a process exception needs to be made * Provides feedback regarding problems with existing products to Technical Support ...

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Technical Support Manager information

See California salary details

$29.1K

$84.8K

$145.6K

How much do technical support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for technical support manager in California is $84,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in California?

The most popular types of Technical Support jobs in California are:

What are popular job titles related to Technical Support Manager jobs in California?

For Technical Support Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in California look for?

The top searched job categories for Technical Support Manager jobs in California are:

What cities in California are hiring for Technical Support Manager jobs?

Cities in California with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in California as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $84,788 per year, or $40.8 per hour.

Technical Support

Chino, CA

UpdatePromise
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about UpdatePromiseexternal

$20/hr

Full-time

Posted 28 days ago

Job description

Become a Part of the UpdatePromise Team. 
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. We look for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology.
UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
1. Great interpersonal communication skills. Being the voice for our consumer experience product, it is imperative that you communicate effectively and persuasively over the phone, through email and reports to our clients to ensure a quality of service and upkeep the brand image.
2. Outstanding organizational skills. Being detail-oriented and proactive is essential in this role. You will be assisting and managing various existing and new accounts to make sure that they using our product to the fullest capacity.
3. Willingness to go the extra mile. You are willing to learn and stay on top of new procedures, technologies and software. You're an independent thinker who does not need any hand holding. You are tireless when it comes to resolving problems, averting crises, and fulfilling commitments, even in the face of significant push-back.
In short, we are looking for a high performing assistant who is confident, flexible, reliable, well organized and will be an asset to the organization as a whole.
  • Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application.
  • Troubleshooting customer issues using your understanding of the UUpdatePromise application to troubleshoot and solve problems.
  • Respond to queries via email, ticket or over the phone.
  • Write training manuals and SOP's.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about the UpdatePromise application.
  • Run reports to determine malfunctions that continue to occur.
  • Assisting other department personnel with Company and user creation
  • Testing of the UpdatePromise application prior to updates and deployments
  • Provide general administrative support

  • Proven experience as an Helpdesk Technician, Customer Support Rep. or other relevant administrative / technical support roles.
  • Advanced knowledge of Microsoft Office, Office365, and an ability to become familiar with specific organizational planning programs.
  • The ability to organize a daily workload by priorities.
  • Professional level verbal and written communication skills.
  • Ability to meet deadlines in a fast paced and quickly changing environment.

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