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Evening Technical Support Jobs in California (NOW HIRING)

Sutter Health

Media Support Technician

Sacramento, CA · On-site

$32.45 - $48.68/hr

... support to company personnel and senior executives. Responsible for advanced set up and operations ... or technical development). Job Shift: Day/Evening Schedule: Full Time Shift Hours: 8 Days of the ...

Sutter Health

Media Support Technician

Sacramento, CA · On-site

$32.45 - $48.68/hr

... support to company personnel and senior executives. Responsible for advanced set up and operations ... or technical development). Job Shift: Day/Evening Schedule: Full Time Shift Hours: 8 Days of the ...

Shrinerschildrens

IS Support Analyst I

Sacramento, CA

$37.29 - $55.94/hr

The IS Support Analyst I provides front-line technical support to clinical and administrative staff ... evening, night, weekend or on-call work to support critical hospital operations Key ...

Shriners Children's

IS Support Analyst I

Sacramento, CA · On-site

$37.29 - $55.94/hr

The IS Support Analyst I provides front-line technical support to clinical and administrative staff ... evening, night, weekend or on-call work to support critical hospital operations Key ...

Sacramento State

Scene Shop Lead

Sacramento, CA · On-site

$6.7K/mo

Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Theatre Arts, On-site (work ... Monday - Friday 8 a.m - 5 p.m., Evening and weekend hours as needed. Department Information The ...

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Evening Technical Support information

What is evening technical support?

Evening technical support jobs involve assisting customers or clients with technical issues during the evening hours, typically outside standard business times. These roles are crucial for companies that offer 24/7 support or cater to customers in different time zones. Duties often include troubleshooting software or hardware problems, answering technical inquiries, and ensuring users can resolve their issues efficiently. Evening technical support professionals may work remotely or onsite, and strong communication and problem-solving skills are essential.

What are the key skills and qualifications needed to thrive as an evening technical support specialist?

To thrive as an Evening Technical Support Specialist, strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant IT certification are required. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport and address user concerns effectively, especially during non-standard hours. These skills ensure timely and accurate support, maintain service quality, and contribute to customer satisfaction during critical evening shifts.

What are the typical challenges faced by evening technical support specialists, and how can they effectively address them?

Evening Technical Support specialists often encounter challenges such as handling high-priority issues with limited on-site resources or support from other departments that operate mainly during standard business hours. To effectively address these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and proactively communicate with daytime teams for seamless handovers. Additionally, being adaptable and resourceful helps specialists manage unexpected technical issues that may arise outside of regular hours. Building a network with colleagues across shifts also supports efficient knowledge sharing and issue resolution.

What is the difference between Evening Technical Support vs Night Technical Support?

AspectEvening Technical SupportNight Technical Support
Work HoursTypically 4 PM to 12 AMUsually 12 AM to 8 AM
CertificationsIT certifications like CompTIA A+, Network+Same as Evening Support, often requiring on-call skills
Work EnvironmentOffice or remote, customer-facingRemote or on-site, often less customer interaction
Industry UsageIT support, tech companies, call centersIT support, data centers, 24/7 operations

Both Evening and Night Technical Support roles involve troubleshooting and assisting users with technical issues. The main difference lies in their work hours, with Evening Support typically ending around midnight, while Night Support covers overnight shifts. Certifications and skills required are similar, focusing on IT knowledge and problem-solving. The choice depends on your preferred work schedule and environment.

What are the most commonly searched types of Technical Support jobs in California?

The most popular types of Technical Support jobs in California are:

What cities in California are hiring for Evening Technical Support jobs?

Cities in California with the most Evening Technical Support job openings:

Evening Technical Support jobs near you

Technical Support Analyst (Full-Time, Evening)

NorthBay Health

Fairfield, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

NorthBay Health rating

7.5

Company rating: 7.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

At NorthBay Healthcare the Technical Support Analyst Works under the supervision of the Business Operations and Helpdesk Manager. Primary responsibilities include responding in an appropriate manner  to incoming calls for help from all computer users in the organization; analyzing calls to develop an understanding of the nature, importance and urgency of the problem; accurately documenting calls and/or service requests in a problem-tracking database system; personally resolving called-in problems or assigning those problems to the appropriate in-house staff member or outside vendor; assigning appropriate due dates; tracking problem calls using an incident management application to ensure solutions are arrived at in a timely manner; and follow-up with customers to ensure their satisfaction with the quality and timeliness of service provided.  Another responsibility is managing complex, multi-level tasks that require planning, coordination and monitoring as a project.

This position requires a technical aptitude, experience with a wide range of PC and network-based information systems and excellent problem-solving skills to interpret user-reported problems and assign responsibility for resolving those problems to the most appropriate technical support resources.  Excellent communications skills, both oral and written, are necessary to work effectively with computer users and with I.S. staff and vendors, as the job entails communicating throughout the day with people who have varied levels of understanding and skills relating to I.S. functions. Computer Operations tasks necessary to ensure system availability and data integrity for many business critical systems and applications may also be required.  The T.S.A. incumbent will provide and promote superior customer service at all times.

Education:  An Associate's degree in Computer Science or equivalent work experience as well as Microsoft (MCSE) certification exams in Networking Essentials and Windows preferred.

Licensure/Certification: The position requires a valid California driver's license.

Experience: At least four years' experience with PC's, networking, and Help Desk support as well as proven Customer Service skills.  Demonstrated ability in these areas a must. May substitute 4 years of experience at NorthBay in a Help Desk position, performing the same job duties as a TSA without assistance

Skills: Strong customer service, technical, analytical and organizational skills.  Ability to organize, prioritize and manage multiple tasks under pressure while maintaining a positive and professional manner. Must be able to effectively manage multiple tasks and complete them by assigned due dates while still managing their work queue. Must have knowledge of PC hardware interrupts and common conflicts, knowledge of memory management, knowledge of printer and PC diagnosis and repair.  Also requires a demonstrated basic understanding of PC network configuration.

Interpersonal Skills:  Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others.  Is extremely open to learning new things and teaming with others in a collaborative environment.  Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Able to communicate effectively with co-workers and other departments.  Must present a professional image at all times.

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