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Remote Technical Support Manager Jobs in Seattle, WA

System One

WAMS Technical Resource

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

System One

WAMS Technical Resource

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

System One

WAMS Technical Resource

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

System One

WAMS Technical Resource

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

System One

WAMS Technical Resource

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

VAST Data

Technical Account Manager - USA

Seattle, WA · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Aquent

Technical Program Manager

Redmond, WA · On-site +1

$43 - $47/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Build, maintain, support, and improve community and partner technical assets within a defined engagement period. * Manage and maintain customer-facing code repositories. * Oversee community ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Seattle, WA

Remote Technical Support Manager information

See Seattle, WA salary details

$33.6K

$97.8K

$167.9K

How much do remote technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote technical support manager in Seattle, WA is $97,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $118,400.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What are popular job titles related to Remote Technical Support Manager jobs in Seattle, WA?

For Remote Technical Support Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Seattle, WA look for?

The top searched job categories for Remote Technical Support Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Technical Support Manager jobs?

Cities near Seattle, WA with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $97,772 per year, or $47 per hour.

WAMS Technical Resource

System One

Seattle, WA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Job Title: WAMS Technical Resource Location: Seattle, WA – Remote Role Type: 6 + months contract – good chance of extensions Seeking a WAMS Technical Resource who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in running large information technology projects in various customer businesses areas at a Utility client headquartered in the Seattle area. In this position you will be responsible for supporting enhancements, maintenance, and data operations within the current Oracle Utilities Work and Asset Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud. The candidate should have strong backend development skills, SQL expertise, and Unix-based integration capabilities. The ideal candidate has hands-on experience with Oracle Utilities WAM v1.9x, strong data processing and backend skills, and the ability to support existing Unix/Shell automation and file-transfer workflows as they transition toward cloud-based patterns. Location: This position is remote. Responsibilities:

  • Support and maintain backend processes within Oracle Utilities WAMS v1.9x
  • Develop and document reusable patterns for data extraction, transformation, and integration
  • Ensure data design supports operational needs, audit controls, and performance requirements
  • Support ingestion of GDE datasets into Oracle Autonomous Database (ADB).
  • Provide day-to-day technical support, troubleshooting, and data correction across WAMS components
Business Rule Definition & Functional Alignment
  • Collaborate with business stakeholders to understand and document WAMS functional processes
  • Translate business requirements into technical logic and backend data flows
  • Document representations of work orders, labor, materials, and assets within WAMS and ensure alignment to operational workflows
  • Support business process mapping by connecting backend design with field and back-office operations
Data Mapping & Integration
  • Map WAMS data structures for reporting, analytics, and cloud ingestion needs
  • Define transformation logic for exporting WAMS data into CSV, XML, JSON, or other structured formats
  • Architect secure and auditable data-exchange workflows leveraging SFTP and Unix-based file movement pipelines
  • Support the migration of existing file-transfer processes to Oracle Cloud Object Storage
Development & Technical Requirements
  • Develop SQL queries, stored procedures, scripts, and extraction routines for WAMS backend support
  • Build and maintain Shell/Unix scripts used for automation, data processing, and secure transfers
  • Ensure all integrations follow client architectural and security standards
  • Troubleshoot backend and integration issues, identify root causes, and implement lasting solutions
Feedback Loop & System Update Management
  • Develop or refine processes that interpret cloud ingestion feedback or batch responses
  • Create mechanisms to update WAMS with integration results, including reconciliation statuses, error records, and operational flags
  • Ensure all backend synchronization components are traceable and auditable
Testing, QA, and UAT Support
  • Support system integration testing and backend validation activities
  • Prepare test datasets, simulate end-to-end backend scenarios, and assist in triage
  • Document technical components thoroughly to ensure production readiness and long-term supportability
Required Education & Experience:
  • Bachelor’s degree in business, Information Technology, Computer Science or related degree. Additional years of experience may be considered in lieu of degree
  • 5+ years hands-on experience with Oracle Utilities WAM (preferably v1.9x)
  • Strong backend development skillset including SQL, data extraction, and ETL workflows
  • Proficiency in Shell scripting, Unix/Linux environments, and secure file-transfer processes (SFTP)
  • Experience supporting or migrating file-based integrations to Oracle Cloud Object Storage
  • Strong understanding of relational database structures and enterprise data patterns
Preferred Qualifications:
  • Experience working in utility operations or asset management environments
  • Familiarity with transitioning legacy processing pipelines to cloud-native approaches
  • Experience within regulated or municipal utility organizations
  • Background in large-scale data automation or backend pipeline development
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-2 #LI-CB5 Ref: #851-Rockville-S1