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Remote Technical Support Manager Jobs in Texas (NOW HIRING)

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is a leading government ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a ...

CSC

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a ...

AxisCare

Customer Support Manager

Waco, TX · On-site +1

Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time Summary ... Technical Support, or a related customer-facing function. * Preferred experience within a SaaS ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Texas

Remote Technical Support Manager information

See Texas salary details

$27.5K

$80K

$137.4K

How much do remote technical support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote technical support manager in Texas is $80,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $96,900.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Texas? For Remote Technical Support Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Texas look for? The top searched job categories for Remote Technical Support Manager jobs in Texas are:
What cities in Texas are hiring for Remote Technical Support Manager jobs? Cities in Texas with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 61% In-person, and 39% Remote job distribution, with an average salary of $80,041 per year, or $38.5 per hour.
Software Technical Support (Remote)

Software Technical Support (Remote)

TRAC Recruiting

Dallas, TX • Remote

$45K - $65K/yr

Full-time

Posted 12 days ago

Job description

We are seeking a Software Technical Support (Remote) for a full-time and direct hire role for one of our amazing partners. This role does NOT offer sponsorship, and you MUST be a US Citizen or Green Card Holder. It's NOT a consulting role and we do NOT work with 3rd parties. This role is remote, but they prefer someone who currently lives in Texas. 

Were looking for a dynamic, ambitious, and intellectually curious person to join a high-growth technology company that is small but expanding rapidly. This unique role combines customer support excellence with strategic insight and project leadership. You will provide excellent front-line customer support, help identify and drive operational efficiencies, and communicate strategic insights with senior leadership in the GTM function. You will be critical to helping drive culture and process change from the bottom-up.

Responsibilities:

  • Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
  • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
  • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
  • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
  • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
  • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
  • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction.


Requirements:

  • 2+ years of experience as a customer service professional in a customer-facing role.
  • Experience in customer retention, escalations, and resolving complex customer issues with professionalism and empathy.
  • Experience identifying opportunities to expand value through thoughtful upsell and cross-sell conversations.
  • A passion for delivering exceptional customer experiences by being relationship-driven and customer-focused.
  • Strong career ambition, and curious and eager to build a career path in Customer Success.
  • Experience working for a technology/software company, or working with a complex product (airline, bank, etc) is a plus.
  • Experience using a ticketing system such as HubSpot is a plus.
  • A highly motivated self-starter with strong problem-solving skills, exceptional communication skills (both written and verbal) and an analytical and creative mindset with the ability to identify patterns and propose new ideas.
  • Bilingual proficiency in English and Spanish, with the ability to communicate professionally with customers in both languages is a plus.
  • Must be a U.S. Citizen or Permanent Resident, and able to successfully pass an FBI background check as a condition of employment.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.