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Remote Technical Support Manager Jobs in Texas (NOW HIRING)

Encoura

Remote Technical Support Advisor

Killeen, TX · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via ... Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first ...

Apply Early

Encoura

Remote Technical Support Advisor

Austin, TX · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via ... Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets ... Support account management, access rights, and security permissions Customer Service & VIP Support

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ... Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Lufkin US Acquisition Company LLC

Technical Advisor

Odessa, TX · Remote

$104K - $104K/yr

Collaborate with remote technical support teams and engineers to solve complex problems. * Provide updates: Communicate progress and solutions back to management or remote support staff as needed.

Apply Early

Automox

You will have the opportunity to grow deeper in endpoint management, patching, scripting, logs ... Compensation $70,000-$75,000 USD LOCATION We are a fully distributed company of remote employees.

AxisCare

Customer Support Manager

Waco, TX · On-site +1

Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time Summary ... Technical Support, or a related customer-facing function. * Preferred experience within a SaaS ...

AECOM

Technical Solutions Civil Manager

Austin, TX · On-site +1

Join us. Position Summary As a remote Technical Solutions Civil Manager, you will serve as a ... Deliver client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud ...

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Showing results 1-20

All JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Texas

Remote Technical Support Manager information

See Texas salary details

$27.5K

$80K

$137.4K

How much do remote technical support manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for remote technical support manager in Texas is $80,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $96,900.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Texas? For Remote Technical Support Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Texas look for? The top searched job categories for Remote Technical Support Manager jobs in Texas are:
What cities in Texas are hiring for Remote Technical Support Manager jobs? Cities in Texas with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Texas as of June 2026, with employment types broken down into 100% Full Time. Highlights an 61% In-person, and 39% Remote job distribution, with an average salary of $80,041 per year, or $38.5 per hour.

Remote Technical Support Advisor

Encoura

Killeen, TX • Remote

$13/hr

Full-time

Posted 6 days ago

Be an early applicant

Job description

Role Overview

Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software and equipment. Troubleshoots hardware and software issues, ensuring a smooth user experience. Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution. Handles multiple tasks simultaneously and escalates issues promptly when needed. In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner.

A Day in the Life

  • Addressing student families concerns
  • Providing introductory information to new users on various products
  • Providing delightful, efficient, and accurate resolutions to customer inquiries
  • Demonstrating empathy, patience, and flexibility during phone calls
  • In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
  • Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
  • Documenting information into web-based ticketing system
  • Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
  • Participating in internal training programs to expand knowledge and support multiple clients

About You

  • Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above)
  • Computer knowledge and multi-tasking with internet navigation skills
  • Experience navigating and managing multiple passwords and systems simultaneously
  • High school diploma
  • Must be at least 18 years old
  • Willing to accept a temporary, full-time position working 40 hours a week
  • Must reside within approved state*
  • Able to work from home with Home Internet that meets the following requirements:
    • 30 Mbps download
    • 15 Mbps upload
    • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • Wi-Fi is allowed; wired connection required if WiFi becomes unstable
  • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
    • CLEAR™ Candidate FAQ
  • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.
  • College degree or some college completed preferred
  • 1 or more years of customer service experience preferred

What Makes This Opportunity

  • Receive paid training and ongoing support
  • Gain hands-on experience in customer experience and tech-enabled services
  • Support a mission-driven environment serving students and educators
  • Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

During your paid 2 week training you will learn:

  • Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
  • Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
  • You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this position is $13.00. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.

About Us

Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. 

Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. 

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. 

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. 

Applicants from California, please review the CA HR Privacy Notice. 

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/