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Remote Technical Support Manager Jobs in Georgia

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Acuity Brands

Technical Support Specialist

Conyers, GA · Remote

Remote Assistance: Provide expert remote troubleshooting for field-installed products to minimize ... Case Management: Meticulously document all customer interactions, troubleshooting steps, and ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... You will own Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered ...

Autodesk

Technical Support Specialist, Civil 3D

Atlanta, GA · On-site +1

$60.10K - $107.69K/yr

Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may ...

Sodexo

Operations Support Manager

Atlanta, GA · Remote

This is a remote position with travel expected at 75% What You'll Do * Support new branch openings ... Document system requirements and translate them into proper technical specifications. * Revise ...

Crunchbase

Remote API Support Engineer

Atlanta, GA · Remote

A technology company in Atlanta is seeking a Technical Support Specialist to assist API customers ... This role offers competitive compensation, equity options, and a supportive remote-first work ...

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Remote Technical Support Manager information

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$24.9K

$72.5K

$124.5K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Georgia is $72,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Georgia? For Remote Technical Support Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Georgia look for? The top searched job categories for Remote Technical Support Manager jobs in Georgia are:
What cities in Georgia are hiring for Remote Technical Support Manager jobs? Cities in Georgia with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Georgia as of May 2026, with employment types broken down into 33% Full Time, 65% Part Time, 1% Temporary, and 1% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $72,544 per year, or $34.9 per hour.
Technical Support Engineer (Rotational Shift)

Technical Support Engineer (Rotational Shift)

Braves Technologies

Woodstock, GA • On-site, Remote

Full-time

Medical

Posted 6 hours ago

Job description

Our Company:
Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated
offshore software development teams in India. For the past 15+ years, Braves has been building Software
Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.bravestechnologies.com/
Our Culture:
We are a team focused on high performance, high delivery, diverse thinking, and embodying a
collaborative culture at all levels. We value and encourage learning throughout the organization. Every
employee at Braves understands ownership and fulfills what is required. We align a perfect work-life
balance.
Work Location: Pune (Remote)
Work shift: Rotational with 2 days per week off
Primary Responsibilities -
  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
  • Diagnosis and resolution of Customer hardware and software issues.
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
  • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department.
  • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
  • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
  • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
  • Proactively works with clients to ensure system uptime and optimal use of system functionality.
  • Maintains a positive customer service attitude.
  • Develops technical documentation, FAQs, and maintains a knowledge database.
  • Maintains up-to-date industry technical knowledge.'
  • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
  • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

Skills Required-
  • Bachelor's degree in engineering, computer engineering, networking, or IT-related preferred
  • High level of Customer Service attitude and aptitude.
  • Minimum 2-5 years of experience troubleshooting networking, software, hardware, and communications technologies.
  • Understanding and ability to execute SQL queries and commands.
  • Experience working with an Incident Management System.
  • Strong communication skills including oral, written, and customer approach.'
  • Strong knowledge of hardware and software components.
  • Strong Time Management Skills.
  • Strong understanding of Microsoft Windows and SQL servers.
  • Experience in a Technical Support environment.
  • Self-motivated and the ability to work independently.
    Education: Degree/PG in Computer Science or Engineering OR Equivalent
    What's in it for you/Benefits of working with us:
    Competitive Salary
    Hybrid work culture
    Flexible work timings
    Family Group Medical Health Insurance / Group Accidental Insurance
    Leave encashments (Gross, not just base salary)
    Regular Fun and Sports activities / Birthday/Anniversary Celebrations
    Other benefits like Gratuity, PF/VPF, maternity, etc.

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