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Remote Technical Support Manager Jobs in Georgia

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... Solid critical thinking, problem-solving, time management, and organizational skills with close ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ... Prior experience with healthcare revenue cycle management (RCM) or financial software is a ...

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement ... Provide technical support to customers and serve as an escalation point both internally and ...

HEXPOL

Commercial Technical Manager

Tallapoosa, GA · On-site +1

Supports commercial and corporate technical initiatives and reports to the Segment Technical Manager. This position may be remote or hybrid based on business needs. Travel for this role is up to 60 ...

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Remote Technical Support Manager information

See Georgia salary details

$24.9K

$72.5K

$124.5K

How much do remote technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote technical support manager in Georgia is $72,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $87,800.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What are popular job titles related to Remote Technical Support Manager jobs in Georgia?

For Remote Technical Support Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Georgia look for?

The top searched job categories for Remote Technical Support Manager jobs in Georgia are:

What cities in Georgia are hiring for Remote Technical Support Manager jobs?

Cities in Georgia with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $72,544 per year, or $34.9 per hour.

Customer Technical Manager

Gulfstream Aerospace Corporation

Savannah, GA • Remote

Full-time

Re-posted 11 days ago

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

14th of 72 rated aerospace companies

Job description

Customer Technical Manager in  GAC Savannah


Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission. 

Familiarity with the Middle East is preferred.  This is a Savannah based position.

.  

  1. This position will be assigned to special accounts for Saudi Arabia.  Gulfstream Aerospace support teams and operators, supporting real-time assistance and operational needs, including participation in off-hour conference calls and occasional international travel.
  2. Demonstrate technical proficiency across current Gulfstream production aircraft, including strong comprehensive/operational knowledge and experience with at least one of the following: mechanical systems, avionics/electrical systems, and aircraft structures.
  3. Apply strong working expertise to diagnose, analyze, and resolve technical issues involving aircraft systems and structural components across the Gulfstream fleet. Collaborate with and lead cross functional teams to determine root cause and corrective actions to mitigate failures.
  4. Demonstrate willingness to learn AHTMS data research tools.
  5. Interpret and utilize aircraft technical documentation with a high level of accuracy, including AMM, IPC, SGERs, GERs, MMEL, AFM, engineering drawings, and other technical publications.


 

Education and Experience Requirements
Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose: The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
  2. Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
  3. Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
  4. Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
  5. Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
  6. Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  7. Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
  8. Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
  9. Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  10. Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
  11. Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
  12. Provide remote Technical Operations support to when not supporting complex AOG events.
  13. Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
Perform other duties as assigned. Other Requirements:
  1. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
  2. Experience in project management and team performance.
  3. Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.
This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235073

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 08/13/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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