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Remote Troubleshooting Jobs in Georgia (NOW HIRING)

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti ... This is a fully remote role with standard working hours Monday through Friday. * Longer hours ...

Tier4 Group

PHP Developer - REMOTE USA

Atlanta, GA · Remote

Job Title: PHP Developer (Part-Time, Remote) Location: 100% Remote (EST/CST preferred) Schedule ... Troubleshoot, debug, and optimize existing code * Collaborate with team members to understand ...

campus4tech

Power BI Developer- Remote

Athens, GA · On-site +1

Remote-Contract Duration: 1 year + Extension Location: Athens, GA 30606 Job Summary: Seeking an ... Provide production support, troubleshooting, testing, issue resolution, and enhancements. * Develop ...

ForgeFit

Remote Customer Service Specialist

Athens, GA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

NTT DATA Services

$164K/yr

Troubleshoot employee punch, scheduling, and payroll discrepancies. * Develop, test, and implement ... The starting pay range for this remote role is $78,948 - 164,476. This range reflects the minimum ...

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

Set up, transfer, troubleshoot phone number ownership. * Maintain data connection stability. * Own ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Harris

Troubleshoot and debug applications to optimize performance. * Take part in code reviews and ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Metasys

HP CSA Consultant (remote)

Atlanta, GA · Remote

... o Troubleshooting expertise Strong background o Hardware platforms, firewall ports & routing o ... Atlanta, GA (Remote) Job Status: Contract Start Date: ASAP Mode of interview: Telephonic Salary:

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All JobsTroubleshooting JobsRemote Troubleshooting JobsRemote Troubleshooting Jobs in Georgia

Remote Troubleshooting information

See Georgia salary details

$17.5K

$56.6K

$128.8K

How much do remote troubleshooting jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote troubleshooting in Georgia is $56,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,122.00 and $73,526.00 per year, depending on experience, location, and employer.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Georgia? For Remote Troubleshooting jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Georgia look for? The top searched job categories for Remote Troubleshooting jobs in Georgia are:
What cities in Georgia are hiring for Remote Troubleshooting jobs? Cities in Georgia with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Georgia as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $56,595 per year, or $27.2 per hour.

EV Technical Charging Specialist

Optimal Inc.

Embry Hills, GA • Remote

Contractor

Re-posted 9 days ago

Job description


Position: Technical Service Agent, OEM Energy Home

Position Summary:
This position is a hybrid of customer support, but also half the role will be a technical documentation creator, who can develop troubleshooting material and training documents to support our customer care team.
This role will exclusively be 2nd shift- (11am-8pm EST).

Position Details:
OEM's Energy team was launched in 2021 and is rapidly growing. OEM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems), vehicle to grid capabilities, and software platforms needed to operate and aggregate these assets on the grid.

OEM Energy offers a comprehensive EV charging ecosystem from uni-directional chargers to energy storage systems. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. OEM's resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold OEM vision of zero crashes, zero emissions and zero congestion.

Summary of Responsibilities:
Technical service agent, OEMM Energy Home will be responsible for handling technical diagnostic and remote troubleshooting customer calls of OEM Energy Home charging equipment to support with customer care cases and other adjacencies.

This position reports to the OEM Energy Customer Support Ops Lead.

Key Responsibilities:
Technical diagnosis and troubleshooting
Navigate available tools to perform remote diagnosis & troubleshooting
Provide resolution guidance for site visits to other parties
Ensure high customer satisfaction during issue resolution
Case Management
Create/update cases in Salesforce
Work with logistics for parts ordering/return
Serve as lead for technical escalations from service partners, non-technical advisors and others
Provide training as subject matter expert on technical details
Provide flow related insights/feedback to improve efficiency and customer satisfaction
Warranty/RMA/Out of Warranty

In conjunction to general case management responsibilities:

Determine warranty status & manage claims
Reconcile at month end for claims made with logistics, if required
Warm transfers/ service tech scheduling, if required
Training
Train other agents as required
Support creation of training materials based on experience

Required Skills / Experience / Education:
Evidence of safety-first attitude
IT and wi-fi troubleshooting skillset
3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
Minimum 2 years of experience in a call center/customer facing environment
Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
Adept oral and written communication skills that involve understanding the customer; getting the message across; presenting information effectively; and communicating openly
High level of interpersonal skills to work effectively with others
Computer skills to develop, maintain, and analyze data
Demonstrated ability to learn new technologies and processes, and adapt to change
Ability to innovate, solve complex issues, and present new ideas
Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
High level of analytical ability where problems are unusual, difficult, or complex
Ability to lead problem solving activities and manage resolution targets
Associate/Trade degree in related space and four years of equivalent experience (electrical)
Valid driver's license

Apply