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Remote Avaya Support Engineer Jobs in Georgia (NOW HIRING)

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

ABOUT THE ROLE We are looking for a QA/Support Engineer to author and QA AI-driven automations ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

ABOUT THE ROLE We are looking for a QA/Support Engineer to author and QA AI-driven automations ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

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Remote Avaya Support Engineer information

What is the difference between Remote Avaya Support Engineer vs Remote Cisco Support Engineer?

AspectRemote Avaya Support EngineerRemote Cisco Support Engineer
CertificationsAvaya certifications (e.g., Avaya Certified Support Specialist)Cisco certifications (e.g., CCNA, CCNP)
Work EnvironmentRemote or on-site in telecom and VoIP environmentsRemote or on-site in networking and enterprise communication environments
Industry UsageTelecommunications, contact centers, VoIP solutionsNetworking, enterprise IT, routing and switching

The Remote Avaya Support Engineer and Remote Cisco Support Engineer roles share similarities in technical certifications and remote work settings. However, they focus on different vendor technologies—Avaya for telephony and VoIP, and Cisco for networking and enterprise communication. Candidates should choose based on their expertise and career focus in either telecom support or network infrastructure.

What are the most commonly searched types of Avaya Support Engineer jobs in Georgia?

The most popular types of Avaya Support Engineer jobs in Georgia are:

What job categories do people searching Remote Avaya Support Engineer jobs in Georgia look for?

The top searched job categories for Remote Avaya Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Remote Avaya Support Engineer jobs?

Cities in Georgia with the most Remote Avaya Support Engineer job openings:

Production Support Engineer

TIER4 GROUP

Atlanta, GA • On-site, Remote

$40.50 - $52.75/hr

Full-time

Re-posted 25 days ago


Job description

Production Support Analyst / Application Support Specialist

Direct Hire

Atlanta, GA - hybrid onsite/remote

Job Summary:

We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.

Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.

Responsibilities:

·       Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.

·       Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.

·       Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.

·       Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.

·       Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

·       Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.

·       Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.

·       Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.

·       Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.

·       24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.

·       Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

·       Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.

·       Strong knowledge of the software development life cycle (SDLC) and ITIL processes.

·       Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.

·       Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).

·       Excellent problem-solving and analytical skills.

·       Strong communication and interpersonal skills.

·       Ability to work independently and collaboratively as part of a team.

·       IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.

·       Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

·       Experience with cloud computing platforms (e.g., AWS, Azure, GCP)

·       Familiarity with DevOps practices and tools

·       Understanding of network and server infrastructure.