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Remote Troubleshooting Jobs in Atlanta, GA (NOW HIRING)

F2Onsite

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L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA · Remote

$50 - $55/hr

Remote Work Auth: US Citizen or Green Card No Third Party Inquiries Please We are seeking an ... Troubleshoot network connectivity, switch port, VLAN, trunking, and Layer 2/Layer 3 issues.

CNR Technologies

Senior Systems Engineer

Woodstock, GA · Remote

$80K - $110K/yr

Coordinate remote troubleshooting efforts during critical incidents and high-priority support situations. * Work across a wide variety of client environments and industries, adapting quickly to ...

Valmet

Field Service Specialist

Duluth, GA · Remote

On a day-to-day basis you might be traveling to the customer site to deliver critical hands-on support, or you might provide remote troubleshooting assistance from our offices. At times you may also ...

YO AI Labs

CNC Machinist Expert - Remote

Atlanta, GA · Remote

$50 - $100/hr

Remote Job Overview We are seeking experienced CNC Machinists to support a project focused on ... Troubleshoot issues such as tool wear, chatter, and dimensional variation. * Use calipers ...

New

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti ... This is a fully remote role with standard working hours Monday through Friday. * Longer hours ...

Tier4 Group

PHP Developer - REMOTE USA

Atlanta, GA · Remote

Job Title: PHP Developer (Part-Time, Remote) Location: 100% Remote (EST/CST preferred) Schedule ... Troubleshoot, debug, and optimize existing code * Collaborate with team members to understand ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

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Remote Troubleshooting information

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Atlanta, GA?

For Remote Troubleshooting jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Atlanta, GA look for?

The top searched job categories for Remote Troubleshooting jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Troubleshooting jobs?

Cities near Atlanta, GA with the most Remote Troubleshooting job openings:

Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Atlanta, GA as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution.

L2 Cisco Network Support Engineer - Remote (6-8 weeks)

F2Onsite

Atlanta, GA • Remote

$50 - $55/hr

Contractor

Posted 6 days ago

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Job description

L2 Cisco Network Support Engineer – Remote Contract

Duration: 6-8 Weeks
Schedule: 40 Hours per Week
Location: Remote

Work Auth: US Citizen or Green Card

No Third Party Inquiries Please
We are seeking an experienced L2 Cisco Network Support Engineer to provide remote operational support for a large enterprise Cisco network environment consisting of more than 500 switches. The engineer will work with the customer's infrastructure team to monitor, troubleshoot, maintain, and support network switching infrastructure throughout the six-week engagement.


Key Responsibilities

  • Provide L2 operational support for a Cisco network environment consisting of 500+ switches.
  • Troubleshoot network connectivity, switch port, VLAN, trunking, and Layer 2/Layer 3 issues.
  • Review switch configurations, logs, alerts, interface status, and network performance.
  • Perform approved configuration changes and routine network maintenance.
  • Troubleshoot STP, VLAN, routing, port-channel, and connectivity issues.
  • Support switch replacements, upgrades, configuration validation, and remote troubleshooting as required.
  • Coordinate with onsite technicians when physical intervention or smart-hands assistance is necessary.
  • Escalate complex network issues to L3 engineers or customer network architects.
  • Document troubleshooting activities, configuration changes, and issue resolutions.
  • Follow customer change-management, security, and network operational procedures.


Required Experience

  • 3–5+ years of enterprise Cisco network support experience.
  • Strong Cisco switching knowledge, ideally including Catalyst and/or Nexus platforms.
  • Working knowledge of TCP/IP, VLANs, STP/RSTP, trunking, EtherChannel/LACP, routing, ACLs, and network troubleshooting.
  • Experience supporting large, distributed Cisco network environments.
  • Ability to troubleshoot independently using Cisco CLI and network diagnostic tools.
  • Strong documentation and communication skills.
  • CCNA or equivalent practical experience preferred; CCNP is a plus.

Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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