Senior Technical Support Manager
$108K - $149K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
$108K - $149K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
$108K - $149K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
Ponte Vedra Beach, FL · On-site
$108K - $149K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
Ponte Vedra Beach, FL · On-site
$108K - $149K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
$105K - $145K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
New
$105K - $145K/yr
Responsible for ShotLink Dashboards * Responsible for software deployment automation * Provide second level support to GTE Technicians for network connectivity, system and application problems
New
Ponte Vedra Beach, FL · Remote
Execute programming that includes SHOTLink storylines by using graphics, strategic analysis and data to improve the quality of features, segments and shows when appropriate. * Special projects or ...
Ponte Vedra Beach, FL · Remote
Execute programming that includes SHOTLink storylines by using graphics, strategic analysis and data to improve the quality of features, segments and shows when appropriate. * Special projects or ...
$8.89 - $13.70
16% of jobs
$15.17 is the 25th percentile. Wages below this are outliers.
$13.70 - $18.51
29% of jobs
The median wage is $19.71 / hr.
$18.51 - $23.32
19% of jobs
$27.58 is the 75th percentile. Wages above this are outliers.
$23.32 - $28.13
12% of jobs
$28.13 - $32.93
8% of jobs
$32.93 - $37.74
5% of jobs
$37.74 - $42.55
4% of jobs
$42.55 - $47.36
2% of jobs
$47.36 - $52.16
2% of jobs
$52.16 - $56.97
1% of jobs
$56.97 - $61.78
1% of jobs
$8
$26
$61
During a golf tournament, a ShotLink operator arrives early to set up scoring equipment and receives a briefing from the technical team. Throughout the day, you'll follow assigned player groups on the course or work from a stationary location, entering shot-by-shot data into the ShotLink system using handheld devices or tablets. Operators must stay attentive, communicate promptly with other team members, and sometimes troubleshoot minor tech issues to ensure data accuracy. The role requires standing and walking for extended periods and often involves outdoor work in varying weather conditions, making teamwork and stamina essential to success.
To excel as a ShotLink operator, you need an understanding of golf scoring rules, strong attention to detail, and the ability to accurately input data under time constraints; a high school diploma is typically required. Familiarity with proprietary ShotLink data entry systems, handheld scoring devices, and basic IT troubleshooting skills is essential. Excellent communication, teamwork, and the ability to remain calm under pressure will help you stand out in this fast-paced environment. These skills are vital to ensuring precise real-time data collection, which is critical for accurate tournament scoring and broadcast coverage.
A Shotlink job involves operating the ShotLink scoring system used by the PGA Tour to track and collect real-time shot data during tournaments. Workers in this role use advanced technology to pinpoint ball locations, record shot information, and ensure data accuracy for broadcasters, analysts, and fans. It requires attention to detail, familiarity with golf scoring, and the ability to work under tournament conditions.
$108K - $149K/yr
Full-time
Posted 3 days ago
5.9
Based on 9 frontline employees who took The Breakroom Quiz
The Best Players Need the Best People.
QUALIFICATIONS
Bachelor's degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience
7+ years Information Systems experience
7+ years Windows / Linux Server Administration experience preferred
Demonstrated leadership skills managing a group of technically oriented personnel
Strong knowledge in scripting in PowerShell, Python and bash
Strong knowledge of Splunk for dashboarding
Certificates: AWS Certified Developer - Associate and AWS Certified Solutions Architect - Associate Must be able to multitask and have strong organizational skills
Ability to work effectively as an individual, but also in a team environment
Must have working experience with system repair, engineering tasks, and other troubleshooting activities
Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred.
RESPONSIBILITIES/DUTIES
As a member of the Golf Technology team, responsible for the growth, support, and evolution of the PGA TOUR's ShotLink production.
Responsible for maximizing ShotLink system uptime.
Responsible for scripting and configuring monitoring of the ShotLink systems.
Responsible for ShotLink Dashboards
Responsible for software deployment automation
Provide second level support to GTE Technicians for network connectivity, system and application problems
Actively monitor Help Desk tickets to communicate and resolve problems to affected parties
Responsible for installing, configuring, and troubleshooting ShotLink applications
Manage and deploy standardized platforms
Properly follow operational procedures and make recommendations for process improvement
Responsible for all data circuits
Act as point of interface with third parties
On call responsibilities for ShotLink system
Effectively manage staff gaining their trust and taking active steps to further their development
Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives.
Manage indirect reports in roles remote and traveling roles that have both daily operational as well as technical development roles. Demonstrated ability to lead large groups without direct reporting responsibly.
Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication.
Special projects or other duties as assigned.
Sourced by ZipRecruiter
Spectator sports
1,001 - 5,000 Employees
Ponte Vedra Beach, FL, US
1968