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Remote Technical Support Manager Jobs in Washington

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

The Tier 2 Team Lead oversees and manages a team of Tier II technicians delivering remote technical support for USDA customers. This is a fully remote, after-hours position responsible for the day-to ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location ... Ability to work independently, manage time effectively, and prioritize tasks. • Customer Service:

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Washington

Remote Technical Support Manager information

See Washington salary details

$33.4K

$97.3K

$167.1K

How much do remote technical support manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote technical support manager in Washington is $97,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $117,800.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Washington? For Remote Technical Support Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Washington look for? The top searched job categories for Remote Technical Support Manager jobs in Washington are:
What cities in Washington are hiring for Remote Technical Support Manager jobs? Cities in Washington with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Washington as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $97,305 per year, or $46.8 per hour.
Remote - Technical Lead(Sitecore)- Fulltime

Remote - Technical Lead(Sitecore)- Fulltime

Ztek Consulting INC

Arlington, VA • Remote

Full-time

Posted 24 days ago

Job description

Hello,

I hope you're doing great.

We are seeking for an Technical Lead(Sitecore) an immediate need. Please share your most updated resume on

Below is a small synopsis of the position.

Role : Technical Lead(sitecore)

Location: Arlington, VA(Remote )

Experience Required : 10+ Years

Job Type: Fulltime

Job Description

Must Have Technical/Functional Skills

Technical:

  • 5+ years or more of recent hands-on experience with Sitecore
  • 2+ years of headless SXA experience on XM Cloud
  • Experience on creating and managing Graphql query & knowledge on Next.JS / react.js
  • Experience on Sitecore JSS & SXA modules, Helix principles.
  • Provide technical guidance to team on troubleshooting Sitecore XM cloud (SitecoreAI) issues
  • Experience with Sitecore Search & Personalization
  • Experience on Sitecore various versions ranging from 9.x to 10.x, MVC & Helix principles
  • Experience with Sitecore hosted on Cloud (Azure / AWS)
  • 1 year of development experience on ASP.NET/ ASP.NET MVC
  • Should have performed role of a Technical Lead for a Sitecore implementation/ upgrade/ migration program
  • Experience with agile methodology and devops
  • Ability to converse with clients on technical requirements, and solution
  • Sitecore Certification on XM Cloud (SitecoreAI)
  • Experience on managing CI/CD pipeline (Sitecore XM Cloud, Vercel) for Cloud native deployment
  • Knowledge on Sitecore AI (Agentic, Design studio, etc..) capabilities

Behavior:

  • Flexible
  • Excellent communication skills
  • Continuous learning attitude
  • Team worker
  • Able to lead a team

Good to Have:

  • Basic knowledge of any one of other Sitecore SaaS products (e.g.: Sitecore Content hub, Sitecore CDP, Sitecore         Personalize, etc…)
  • Certification of any Sitecore SaaS products (e.g: Content hub, CDP, Personalization, etc..)
  • Experience of Knowledge on Sitecore AI (Agentic, Design studio, etc..) capabilities.
  • UI technologies: javascript, CSS, Angular, bootstrap

Roles & Responsibilities:

  • Work as Sitecore Tech Lead for any Project
  • Work to create designs and resolve technical issues faced by the team
  • Communicate effectively with client for requirements, status reporting etc.,
  • Co-ordinate with offshore, onsite team for clarifications, issues resolution etc.,

Education

  • Bachelors

Thanks and Regards,


Pankaj Pagare

__________________________________________
Ztek Consulting Inc.,        

Phone: 1 678-918-5069

E-mail: Pankaj@ztekinc.com

Visit us at www.ztek-inc.com

linkedin.com/in/pankaj-pagare-363a3220a/

____________________________________