Remote Technical Support Manager Jobs in Washington

About Us

www.integritym.com

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development. Large company perks…Small company feel!

Description:

The Technical Writer shall be responsible for requirements gathering and translation from business to technical. Responsible for requirements documentation, flowcharts, reports/dashboards and deliverables as well as, but not limited to the following:

·        Gather business requirements for existing data warehouse process and applications in production interviewing tech/SMEs.

·        Schedule walkthrough and business review to validate requirements.

·        Identify and validate and document metadata usage and data lineage.

·        Map business process flows using Visio anticipates in research and recommends appropriate solutions.

·        Exercises judgment, guides and advises less experienced team members as appropriate within their assigned applications

·        Provide outstanding service to all customers.

·        Leverages business knowledge & principals with technical knowledge of applications, conducts root cause analysis

·        Documents findings to drive defect resolution.

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements;
• Create and maintain the information architecture based on requirements of this SOW and additional clarification received from COR;
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience;
• Ensure quality of all reports and deliverables under this contract.

Work Experience: Four or more years of professional experience. The Technical Writer shall have proven excellent written and oral communications skills with the ability to produce clear, concise documentation. In addition, the Technical Writer shall have strong critical thinking skills, attention to detail, and the ability to work in a team environment.

Requirements

Qualifications:

• Bachelor's degree in a relevant field (e.g., Technical Writing, Computer Science, Information Technology).
• Proven experience as a technical writer or similar role.
• Excellent written and verbal communication skills.

• Proficiency in documentation tools (e.g., Microsoft Word, Visio, Jira, Confluence, etc.).
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Familiarity with the SDLC and healthcare industry, particularly Medicare and Medicaid.
• Experience with data warehousing and metadata management.
• Knowledge of Medicare and/or Medicaid fraud, waste and abuse or program integrity work.

Benefits

This position is eligible for the benefits applicable to full-time regular employees, such as:  vacation, sick leave, paid holidays, health insurance, dental insurance, vision insurance, short- and long-term disability, life insurance, employee assistance plan, 401(K) retirement plan, and educational benefits.

U.S. remote annual salary range: $55,000-$85,000/annual

For candidates in jurisdictions requiring range disclosure, this is the good-faith range for this role; final pay may vary by work location and  job-related factors such as skills, experience, location, and internal equity. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

IntegrityM is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, and gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.