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Remote Technical Support Manager Jobs in Washington

Aretum

Tier I Support Technician - Senior

Arlington, VA · On-site +1

... with remote access tools, virtual private network connectivity, and secure authentication ... Communicate clearly and professionally with end users, technical teams, management, and executive ...

Winrock International

Senior Manager, Technical

Arlington, VA · Remote

$130K - $180K/yr

Remote, Arlington, VA or Little Rock, AR Department: Environmental Resources Trust (ERT) - ART ... The position supports the review of jurisdictional TREES Document submissions relating to forest ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture. * Provide remote and onsite technical support to end users ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture. * Provide remote and onsite technical support to end users ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Washington

Remote Technical Support Manager information

See Washington salary details

$33.4K

$97.3K

$167.1K

How much do remote technical support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote technical support manager in Washington is $97,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $117,800.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Washington? For Remote Technical Support Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Washington look for? The top searched job categories for Remote Technical Support Manager jobs in Washington are:
What cities in Washington are hiring for Remote Technical Support Manager jobs? Cities in Washington with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $97,305 per year, or $46.8 per hour.

Tier I Support Technician - Senior

Aretum

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Client Suitability Eligibility
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a Tier I Support Technician - Senior to provide advanced, customer-focused technical support for end users across Windows, macOS, iOS, and Android environments. This role will independently resolve complex hardware, software, access, connectivity, and mobile device issues; manage incidents through established service management processes; and serve as an escalation resource for difficult or high-visibility support requests. The technician must communicate professionally with users at all organizational levels, including executive leadership, while maintaining service quality in a fast-paced environment.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provide advanced Tier I technical support for end-user hardware, software, mobile devices, printers, and peripheral equipment, including complex and high-visibility issues.
  • Configure, troubleshoot, and support commercial off-the-shelf applications and devices across Windows, macOS, iOS, and Android environments.
  • Independently diagnose and resolve complex technical issues involving physical devices, network connectivity, applications, authentication, and user access.
  • Use TCP/IP tools and protocol commands to investigate and resolve connectivity and performance issues.
  • Administer Active Directory user accounts, permissions, and access-related requests in accordance with established procedures.
  • Support Microsoft Windows 10, Microsoft 365 applications, Office 365 ProPlus, SharePoint, and Exchange Online.
  • Assist users with remote access tools, virtual private network connectivity, and secure authentication technologies.
  • Support mobile device enrollment, configuration, and troubleshooting using enterprise mobile device management platforms.
  • Own incident, change, and knowledge records through resolution within the organization's IT service management system, ensuring accurate documentation and timely status updates.
  • Perform business and systems analysis to identify root causes, develop sustainable resolutions, recognize recurring trends, and recommend process improvements.
  • Serve as an escalation point for difficult, sensitive, or executive-level support issues and coordinate with higher-tier teams when necessary.
  • Communicate clearly and professionally with end users, technical teams, management, and executive-level personnel.
  • Develop and maintain technical documentation, troubleshooting guides, and knowledge articles for recurring or complex support issues.
  • Work independently, prioritize competing requests, meet established service levels, and provide guidance to less-experienced support personnel as needed.

Requirements
  • At least one year of experience supporting macOS environments.
  • At least one year of experience supporting remote access tools such as Cisco AnyConnect.
  • At least one year of experience supporting VPN and secure remote connectivity solutions.
  • At least three years of experience working in an IT call center or service desk environment.
  • At least three years of experience administering Active Directory users and accounts.
  • At least three years of experience supporting Microsoft Windows 10 and Microsoft 365 applications.
  • At least three years of experience supporting iOS and Android mobile operating systems.
  • At least three years of experience supporting Microsoft Office 365 ProPlus, SharePoint, and Exchange Online.
  • At least three years of experience using incident, change, or knowledge management systems, such as BMC Helix or Remedy.
  • Experience with mobile device management tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems.
  • Foundational knowledge of physical, network, and application layers, including familiarity with TCP/IP troubleshooting tools and protocol commands.
  • Demonstrated business and systems analysis skills to identify, understand, and resolve user issues.
  • Strong customer service, verbal communication, written communication, and interpersonal skills.
  • Ability to maintain professionalism when supporting executive-level staff and management.
  • Ability to work effectively in a fast-paced environment, manage competing priorities, and meet tight deadlines.
  • Ability to work both independently and with supervision, depending on operational requirements.

Preferred Qualifications
  • Experience mentoring junior technicians, sharing technical knowledge, or supporting service desk quality improvement efforts.
  • Experience supporting RSA SecurID or a comparable multifactor authentication solution.
  • Related college degree in information technology, computer science, information systems, or a similar discipline.
  • Relevant information technology certifications.
  • ITIL certification or qualification.
  • Microsoft 365 certification.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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