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Remote Technical Support Manager Jobs in Washington

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture. * Provide remote and onsite technical support to end users ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture. * Provide remote and onsite technical support to end users ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide ... Proficient in using quality management systems and documentation tools. * Ability to provide ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Washington

Remote Technical Support Manager information

See Washington salary details

$33.4K

$97.3K

$167.1K

How much do remote technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote technical support manager in Washington is $97,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $117,800.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Washington?

For Remote Technical Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Washington look for?

The top searched job categories for Remote Technical Support Manager jobs in Washington are:

What cities in Washington are hiring for Remote Technical Support Manager jobs?

Cities in Washington with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $97,305 per year, or $46.8 per hour.

Program Support Specialist II

Think Tank, Inc.

Silver Spring, MD • Remote

Contractor

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

*Authorized to work in the US required; US Citizenship preferred

*Remote Position TBD

*Applicants residing in the DMV area preferred as the client is located in Silver Spring, MD

*Three references required

POSITION DESCRIPTION:

The Program Support Specialist II will provide experienced administrative and technical support to engineering, logistics, and program management activities in support of the NOAA. Working with minimal supervision, this position supports the effective execution of complex engineering and operational programs by assisting with coordination, documentation, reporting, and day-to-day program support functions. The Program Support Specialist II will contribute to the efficient planning, tracking, and execution of program activities across the system life cycle.

RESPONSIBILITIES:

  • Provide administrative and technical support to engineering, logistics, and program management activities with minimal supervision.
  • Support coordination of meetings, schedules, action items, and program deliverables.
  • Prepare, maintain, and distribute program documentation and reports
  • Assist with project tracking, document control, and configuration management activities.
  • Support quality assurance, compliance, and continuous improvement efforts.

REQUIREMENTS:

  • High school diploma
  • 4+ years of experience providing engineering, project, or administrative support functions.
  • Experience supporting technical or operational programs with minimal supervision.
  • Strong organizational and coordination skills.
  • Ability to work independently and manage multiple priorities.
  • Clear written and verbal communication skills

Think Tank is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Compensation for the successful candidate will be determined based on a variety of factors, including education, relevant work experience, work location, specific job responsibilities, professional certifications, and other job-related criteria.

Think Tank also offers a comprehensive benefits package that includes medical, dental, and vision coverage; long-term and short-term disability; and a 401(k) plan. All benefits are subject to eligibility requirements.

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