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Remote Technical Support Manager Jobs in Washington

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

The Remote Support Technician provides technical assistance to users from a remote location ... Ability to work independently, manage time effectively, and prioritize tasks. • Customer Service:

Somatus

IT Helpdesk Specialist 1

Mclean, VA · On-site +1

Provide remote technical support via phone, email, chat, and ticketing system * Troubleshoot and ... Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity ...

Mantis Innovation

BMS Controls Application Engineer

Ashburn, VA · Remote

$85.40K - $110.40K/yr

Provide remote technical support to Project Managers and Field Engineers during project execution. Qualifications * 10+ years of experience in the engineering field, preferably in Building Automation ...

Huntress

Senior Manager, Technical Training

Columbia, MD · Remote

$185K - $210K/yr

Remote US Compensation Range: $185,000 to $210,000 base plus bonus and equity What We Do ... Partner with SOC and Support Operations Managers to identify performance gaps and translate them ...

Samprasoft

IT Helpdesk Support

Mclean, VA · Remote

... 1/1 remote migrations for remote users * Mobile Device Management experience (Workspace One ... Technical experience, Customer service experience * Some technical background experience. * iOS ...

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Remote Technical Support Manager information

See Washington salary details

$33.4K

$97.3K

$167.1K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Washington is $97,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $117,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Washington? For Remote Technical Support Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Washington look for? The top searched job categories for Remote Technical Support Manager jobs in Washington are:
What cities in Washington are hiring for Remote Technical Support Manager jobs? Cities in Washington with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Washington as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $97,305 per year, or $46.8 per hour.
Technical Support Analyst with Security Clearance

Technical Support Analyst with Security Clearance

Athena Technology Group

Arlington, VA • Remote

Other

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Job Title:  Technical Support Engineer   Location: Fully Remote - D.C. Metro Area  Employment Type: Full-Time   Job Summary  The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler’s FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering.

The Engineer should be detail-oriented, process-driven, and proactive in responding to and handling different queries.   Key Responsibilities  * Ability to adhere to FedRAMP compliance requirements/assigned tasks  * Engage with multiple teams and act as POC for Federal Provisioning needs  * All support personnel will pass the following courses and achieve the following certifications within the first 90 days of hire:  * Zscaler for Users Essentials (Certification)  * Zscaler for Users Advanced (Certification)  * Other – As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes)  * Answering product related queries through Client’s Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).  * Document all Customer communication in Client’s Case application  * Escalate cases to the next Skill Level in a timely manner  * Constantly work on upgrading tech and product skills.  Qualifications  Required:  * 5+ Years of Product Support experience, troubleshooting basic product/network issues  * Must be a U.S.

Citizen  Desired:   * Associate’s degree in information technology or related field or equivalent industry certifications  Additional Benefits  * Performance Bonuses and annual salary reviews  * Health, dental, and vision insurance  * Short Term Disability, Long Term Disability, and Life Insurance  * 401(k) plan with company match  * Opportunities for professional growth and development  * A collaborative and inclusive work environment  ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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