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Comcast Technical Support Representative Jobs in Washington

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

E.L. Blake, Inc.

System Support Representative

MD · On-site

$70K - $95K/yr

If you're ready to put your technical expertise to work in a mission-focused environment where every day brings purpose, challenge, and opportunity, apply today! As our System Support Representative ...

E. L. Blake, Inc.

System Support Representative

MD · On-site

$70K - $95K/yr

If you're ready to put your technical expertise to work in a mission-focused environment where every day brings purpose, challenge, and opportunity, apply today! As our System Support Representative ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... We are an equal opportunity employer and committed to building a team that represents and empowers ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... We are an equal opportunity employer and committed to building a team that represents and empowers ...

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How much do comcast technical support representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for comcast technical support representative in Washington is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $27.21 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

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Comcast Technical Support Representative jobs near you

Technical Support Representative, TS/SCI Security Clearance Required

Next Step Systems

Chantilly, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Technical Support Representative, TS/SCI Security Clearance Required, Chantilly, VA
Ready to hire a Technical Support Representative. Qualified candidates must have an active TS/SCI Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!
Responsibilities:
- Provide technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes).
- Answer questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center.
- Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
- Maintain a troubleshooting tracking log ensuring timely resolution of problems.
- Require specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
- Complete work with a limited degree of supervision.
- Likely to act as an informal resource for associates with less experience.
- Require skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area.
- Apply knowledge of how the team integrates with other teams to achieve objectives.
- Provide informal guidance and support to team members.
- Provide solutions to atypical problems based on proven practices or procedures.
- Impact the quality, timeliness, and effectiveness of the team; recommends changes to improve efficiency.
- Explain job specific information.
Qualifications:
- TS/SCI Security Clearance required.
- High School diploma.
- Ability to communicate to different levels of management.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Herndon VA Jobs, Technical Support Representative, PCs, Servers, Mainframes, Tracking Log, Support, Network, Networking, Virginia Recruiters, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Herndon, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Technical Support Representatives for jobs in Herndon, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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