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Comcast Technical Support Representative Jobs (NOW HIRING)

Ametek

Technical Support Representative

Waukegan, IL · On-site

Technical Support Representative About Us: At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices - we are using innovation to make the world a ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

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All JobsComcast Technical Support Representative Jobs

Comcast Technical Support Representative information

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How much do comcast technical support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

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Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Marvel Refrigeration

Greenville, MI • On-site

Full-time

Life, Retirement, PTO

Posted 29 days ago

Job description

Job Type
Full-time
Description
Now Hiring
Technical Support Representative
Location: Greenville, Michigan
Reports to: Technical Support Supervisor
Salary: Negotiable (Non-Exempt)
Composition Brands, renowned leaders in premium appliances, is seeking a customer-focused and technically skilled Customer Service Technical Support Representative to join our growing team. This role is essential in delivering exceptional support to customers by providing expert technical assistance, resolving product-related inquiries, and ensuring a best-in-class customer experience that reflects the quality of our premium refrigeration brands.
As a Customer Service Technical Support Representative, you will serve as a trusted resource for customers, distributors, service partners, and internal teams by troubleshooting technical issues, answering product and warranty questions, and providing timely, accurate solutions. You will collaborate closely with engineering, quality, manufacturing, and customer service teams to identify root causes, resolve concerns efficiently, and support continuous product improvement. Through your technical expertise, problem-solving abilities, and commitment to outstanding customer service, you will help strengthen customer satisfaction and uphold the reputation of our innovative brands, including U-Line, Marvel, Viking Refrigeration, and Lynx.
Perks you can expect from us:
  • A competitive benefits package including 401(k) matching
  • Company provided life insurance, short and long-term disability insurance
  • Paid time off at start
  • Paid holidays
  • Tuition reimbursement
  • Employee referral program.

Expected Hours of Work:
This is a full-time position. General hours are Monday through Friday, between 8:00a.m. -7:30 p.m. EST, plus overtime when required.
Position Overview:
The Technical Support Representative provides expert technical assistance to authorized service providers, consumers, and internal departments regarding Viking, AGA, and Lynx residential appliances. This position serves as a key technical resource, helping diagnose and resolve product issues while delivering exceptional customer support and ensuring accurate documentation of all service-related activities.
Responsibilities:
  • Provide technical support to field service technicians via phone and email regarding installation, troubleshooting, diagnosis, and repair procedures.
  • Assist consumers with technical inquiries and product-related concerns through phone and email communication.
  • Accurately document technical support interactions, troubleshooting steps, and resolutions within company databases and service management systems.
  • Collaborate closely with Customer Support, Engineering, Sales, Regional Service Managers (RSMs),Parts, and other internal departments to resolve technical issues.
  • Monitor and manage Technical Support and Parts Department email inboxes daily to ensure timely responses and follow-up.
  • Review and code labor claims assigned to specific territories and regions in accordance with company policies.
  • Maintain current knowledge of Viking, AGA, and Lynx products, technical bulletins, service procedures, and product updates.
  • Identify recurring product issues and communicate findings to management and engineering teams.
  • Support training initiatives and assist with special projects as assigned.
  • Demonstrate reliability through consistent attendance, punctuality, and professionalism.
  • Maintain a positive attitude and willingness to assume additional responsibilities as business needs evolve.
  • Contribute to a team-oriented environment focused on providing industry-leading technical support.
  • Performs other related duties as assigned.

Requirements
Qualifications:
  • Minimum of 5-10 years of experience in appliance repair, technical service, technical support, or a related technical field.
  • Strong working knowledge of gas, electrical, refrigeration, and appliance systems.
  • Viking, AGA, and Lynx product experience preferred.
  • Proven ability to diagnose and resolve complex technical issues.
  • Ability to read and interpret wiring diagrams, schematics, service manuals, and technical documentation.
  • Previous experience in technical support, field service, technical training, or customer service is preferred.
  • Technical education, certification, or vocational training preferred.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with Microsoft Outlook, Microsoft Office applications, and computer-based service management systems.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Self-motivated team player with initiative, professionalism, and a commitment to continuous learning and development.

Other Requirements:
  • Technical Troubleshooting
  • Customer Service Excellence
  • Problem Solving and Critical Thinking
  • Communication Skills
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Adaptability and Continuous Improvement

Working Conditions:
  • Office based.
  • 8-hour shifts
  • Monday- Friday

Apply