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Comcast Technical Support Representative Jobs (NOW HIRING)

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

Xante corp

Be Seen First

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

shentel

Technical Support Rep I

Weston, WV · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

State College, PA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

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Comcast Technical Support Representative information

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How much do comcast technical support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

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Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

BI-TEK LLC

Charlotte, NC • On-site

$50K - $65K/yr

Full-time

Posted 5 days ago

Job description

About the Role:
Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have the tools and knowledge to succeed with our innovative technology solutions.
Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve hardware and software issues for a diverse range of products.
  • Document and track customer interactions using our support ticketing system.
  • Collaborate with engineering teams to escalate complex issues and provide feedback.
  • Conduct product training sessions for customers to enhance their user experience.
  • Stay updated on product knowledge and industry trends to offer informed support.
  • Assist in creating and maintaining support documentation and FAQs.
  • Participate in team meetings to share insights and improve service processes.
Requirements:
  • High school diploma or equivalent; a degree in a related field is a plus.
  • Proven experience in a technical support or customer service role.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, both verbal and written.
  • Familiarity with troubleshooting methodologies and remote support tools.
  • Ability to work independently as well as part of a team.
  • Customer-centric attitude with a passion for technology.
  • Availability to work flexible hours, including evenings and weekends as needed.
About Us:
Founded over a decade ago, BI-TEK LLC is a leader in providing cutting-edge technology solutions to businesses across various industries. Our commitment to customer satisfaction and innovation has earned us a loyal client base and a reputation for excellence. Employees enjoy a collaborative work environment that fosters growth, creativity, and a strong sense of community.