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Comcast Technical Support Representative Jobs in Texas

SolarWinds

Technical Support Representative

Austin, TX · On-site

About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...

Centerbase

Technical Support Representative

Dallas, TX · On-site +1

$24.04 - $28.84/hr

Position Summary The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include ...

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Citamed

Technical Support Representative

San Juan, TX · On-site

$1.7K/mo

Technical Support: Keep all customer service channels up to date at all times. Maintain the best service quality and provide correct answers at all times. Resolve customer complaints via phone, email ...

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Comcast Technical Support Representative information

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How much do comcast technical support representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for comcast technical support representative in Texas is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.40 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are the most commonly searched types of Comcast Technical Support Representative jobs in Texas?

The most popular types of Comcast Technical Support Representative jobs in Texas are:

What are popular job titles related to Comcast Technical Support Representative jobs in Texas?

For Comcast Technical Support Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Comcast Technical Support Representative jobs in Texas look for?

The top searched job categories for Comcast Technical Support Representative jobs in Texas are:

What cities in Texas are hiring for Comcast Technical Support Representative jobs?

Cities in Texas with the most Comcast Technical Support Representative job openings:

Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,942 per year, or $19.7 per hour.

Technical Support Representative

SolarWinds

Austin, TX

Full-time

Posted 14 days ago

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

About the role

SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.

This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.

What you'll do

  • Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
  • Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
  • Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
  • Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
  • Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
  • Educate customers on product capabilities, best practices, and architectural recommendations.
  • Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
  • Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
  • Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.

What we're looking for

  • Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
  • 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
  • Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
  • Experience with SQL and database performance troubleshooting.
  • Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
  • Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
  • Experience supporting server applications such as IIS and MSSQL, including log interpretation.
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
  • Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.

Preferred qualifications

  • Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
  • Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
  • Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
  • Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.

Why join SolarWinds

At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.

What SolarWinds employees say

Pay

Hours and flexibility

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