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Comcast Technical Support Representative Jobs in Texas

HomePro

Technical Support Representative

Carrollton, TX · On-site

$20 - $24/hr

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

EarthLink

Technical Support Representative

Athens, TX

$13/hr

Earthlink's Technical Support Representative provides top-notch technical support to our business customers and ensures the smooth operation of our telecommunications services. The ideal candidate ...

HomePro

Technical Support Representative

Carrollton, TX · On-site

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

Centerbase

Technical Support Representative

Dallas, TX · On-site +1

$24.04 - $28.84/hr

Position Summary The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include ...

Citamed

Technical Support Representative

San Juan, TX · On-site

$1.7K/mo

Technical Support: Keep all customer service channels up to date at all times. Maintain the best service quality and provide correct answers at all times. Resolve customer complaints via phone, email ...

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How much do comcast technical support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for comcast technical support representative in Texas is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.40 per hour, depending on experience, location, and employer.

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are the most commonly searched types of Comcast Technical Support Representative jobs in Texas?

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For Comcast Technical Support Representative jobs in Texas, the most frequently searched job titles are:

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Cities in Texas with the most Comcast Technical Support Representative job openings:

Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,942 per year, or $19.7 per hour.

Technical Support Representative

HomePro

Carrollton, TX • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

This is an on site position in Carrollton, TX
HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and security solutions. This role is ideal for someone with hands-on experience in home automation, alarm systems, and integrated technologies.
Key Responsibilities
  • Act as the primary technical resource for internal teams and HomePro clients through inbound and outbound call, email, and SMS support.
  • Manage escalated support cases involving HomePro-installed systems such as security panels, surveillance cameras, smart thermostats, lighting controls, door locks, and sensors.
  • Diagnose and resolve connectivity issues across Z-Wave and Wi-Fi-enabled devices.
  • Monitor and address connectivity concerns reported by service vendors and monitoring partners.
  • Guide customers through mobile app setup, remote access configuration, and system synchronization.
  • Partner with field technicians to troubleshoot installation challenges and ensure optimal system performance.
  • Log all support interactions in the Odoo CRM system and escalate unresolved issues to Tier 3 or engineering partner teams.
  • Support internal knowledge sharing by contributing to documentation and assisting in the training of Tier 1 representatives.
Skills and Qualifications
  • 2-4 years of technical support experience, preferably in smart home or residential security systems.
  • Familiarity with platforms such as Alarm.com, Control4, Honeywell and Clare.
  • Strong understanding of networking fundamentals and home automation protocols.
  • Excellent communication and customer service skills, verbal and written.
  • Strong problem-solving skills and technical acumen.
  • Experience with CRM / ticketing systems is beneficial.
  • Ability to work effectively within a team as well as independently.
  • Customer-focused with a passion for delivering quality service.
Educational and Experience Requirements
  • High school diploma or GED required; additional technical certifications are advantageous.
  • Minimum of 1-year experience in a similar support role is preferred.
  • Familiarity with CRM software and ticketing systems is beneficial.
Benefits and Compensation
  • Competitive salary with opportunities for advancement.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Generous paid time off and company-recognized holidays.
  • Access to on-site gym facilities and other employee wellness programs.
  • Discounts on company products and services.

Job Type: Full-time
Company Website: www.HomeProTech.com
We are an equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568
Department Technical Support Role Technical Support Locations Carrollton Hourly salary $20 - $24 Employment type Full-time

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