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Comcast Technical Support Representative Jobs in Texas

HomePro

Technical Support Representative

Carrollton, TX · On-site

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

EarthLink

Technical Support Representative

Athens, TX

$13/hr

Earthlink's Customer Support Representative provides top-notch technical support to our business customers and ensures the smooth operation of our telecommunications services. The ideal candidate ...

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Citamed

Technical Support Representative

San Juan, TX · On-site

$1.7K/mo

Technical Support: Keep all customer service channels up to date at all times. Maintain the best service quality and provide correct answers at all times. Resolve customer complaints via phone, email ...

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How much do comcast technical support representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for comcast technical support representative in Texas is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.40 per hour, depending on experience, location, and employer.

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are the most commonly searched types of Comcast Technical Support Representative jobs in Texas?

The most popular types of Comcast Technical Support Representative jobs in Texas are:

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For Comcast Technical Support Representative jobs in Texas, the most frequently searched job titles are:

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Cities in Texas with the most Comcast Technical Support Representative job openings:

Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in Texas as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,942 per year, or $19.7 per hour.

Technical Support Representative

Regal Staffing Services

Grapevine, TX • On-site

$18/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for an entry-level Technical Support Representative to join our team. This position provides over-the-phone and email support to customers experiencing issues with our equipment. No prior technical support experience is required — full training will be provided on our machines, parts, and troubleshooting processes.

The ideal candidate is dependable, comfortable communicating with customers, willing to learn, and able to use problem-solving skills to work through technical issues.

Responsibilities
  • Provide over-the-phone technical support and troubleshooting to customers.
  • Learn each of our machines, their components, and how they operate.
  • Ask appropriate troubleshooting questions to identify and diagnose equipment issues.
  • Determine potential causes of equipment failures and recommend appropriate replacement parts when necessary.
  • Walk customers through basic repairs and part replacements over the phone.
  • Provide instructions via email when additional guidance is needed.
  • Accurately document customer accounts with troubleshooting steps performed, findings, recommendations, and resolutions.
  • Review previous account notes and equipment history when assisting customers.
  • Communicate with other Technical Support and Customer Service team members when additional assistance or follow-up is needed.
  • Follow established troubleshooting procedures while developing a strong understanding of the equipment.
  • Provide professional and helpful customer service throughout each interaction.
  • Follow up with customers when necessary to ensure issues have been resolved.
  • Maintain accurate and organized records of customer interactions.
  • Participate in ongoing training as products, parts, and troubleshooting procedures are updated.
  • Perform additional Customer Service or Technical Support duties as needed.

What We're Looking For
  • Strong willingness to learn and retain new information.
  • Comfortable speaking with customers over the phone.
  • Basic customer service and communication skills.
  • Ability to listen carefully, ask questions, and work through problems step-by-step.
  • Good attention to detail and documentation skills.
  • Basic computer skills and ability to learn internal systems.
  • Ability to work independently while also knowing when to ask the team for assistance.
  • Dependable attendance and punctuality.
  • Positive attitude and willingness to continuously learn.
  • No previous technical experience required. Training will be provided.

Position Details
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: In-office position
Starting Pay: $18.00/hour
Experience Level: Entry Level

How to Apply:
Apply Online: www.applyregal.com
For questions, please visit our Carrollton Branch:
2410 Luna Rd, Suite 180, Carrollton, TX

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About Regal Staffing Services

Sourced by ZipRecruiter

Regal has established itself as a premier staffing provider with unique process-driven solutions to meet our clients' challenges. Furthermore, we have the flexibility and agility to deliver business solutions in an ever-changing marketplace. The core philosophies of Regal Staffing Services are in providing excellence in service, cultivating long-term relationships with our customers, maintaining a high level of ethics in all aspects of business, creating quality programs to match client needs, and empowering both our temporary and internal staff.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Arlington, TX, US

Year founded

1995

Social media

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