Comcast Technical Support Representative Jobs in Texas

Join a Team Powering the Future of Property Technology The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX. At the organization, technology is more than connectivity - it's how people experience where they live, work, and travel. For more than 45 years, they have helped hotels, resorts, multifamily communities, and master-planned properties deliver seamless digital experiences through innovative technology solutions and exceptional support.

No technical support background. No problem. If you have experience talking to customers - whether that's in a call center, retail, hospitality, or another customer-facing role - and you're eager to learn new technology, coachable, and ready to build a long-term career, we want to hear from you.

What You'll Do As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need - your job is to bring great communication, patience, and a genuine desire to help. This is a full-time non-exempt position providing technical support to internal and external customers.

In this role, you will: Deliver exceptional support via phone, email, and web-based channels Take ownership of customer issues from first contact through resolution Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided) Apply active listening and critical thinking to help identify effective solutions Guide customers through solutions with patience and professionalism Document customer interactions and resolutions accurately within ticketing systems Keep customers informed with timely updates on ticket status Escalate issues appropriately when needed, with support from experienced teammates Collaborate with your team to keep growing your technical skills and service quality Help create positive customer experiences, even in high-pressure situations What Makes You a Great Fit This role is ideal for people who are new to technical support but bring strong communication skills and a track record of showing up, working hard, and caring about the customer. We'll teach you the technical side - what matters most is your attitude, reliability, and willingness to learn. Qualifications: 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar) Strong verbal and written communication skills Comfortable learning new technology and systems in a fast-changing environment Basic computer proficiency (navigating multiple applications/systems at once) Ability to multitask, manage time effectively, and work both independently and as part of a team Professional, positive, and customer-focused mindset Genuine interest in growing a long-term career in technology support Prior exposure to technical support or troubleshooting is a plus, but not required Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement Schedule and Attendance Expectations Strong attendance and punctuality are essential in this 24/7 call center role Employees are expected to remain available and complete scheduled shifts Holiday, weekend, weather-related, and rotating shifts may be required Overtime may be required based on business needs What You Can Expect In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being - a great launchpad into a tech career.

Perks & Benefits Include: Competitive hourly pay Opportunity for additional pay increases (up to $2/hour after 90 days based on performance) Comprehensive health benefits: Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability 401(k) with employer match Paid time off + 9 company-paid holidays Flexible shift opportunities including weekday and weekend schedules Stocked breakroom with snacks and beverages Discounted gym memberships through health providers Structured training and career growth opportunities within a stable and innovative technology company We're looking for dependable team members who take pride in being reliable, responsive, and ready to learn - no technical support experience necessary. Build Your Career with a Company That's Connecting the Future In this role, you're not just answering support calls - you're launching a career in technology while helping deliver the experiences people rely on every day. If you're a hard worker with great people skills and you're ready to grow, we'd love to hear from you.