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Comcast Technical Support Representative Jobs in Colorado

Pushpay

Technical Support Representative

Colorado Springs, CO · On-site

$46K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reviews technical support updates regularly to keep pace with continuous product deployments. What You'll Bring * Experience & Technical Aptitude: * Minimum 2-3 years of dedicated experience in a ...

New

Pushpay

Technical Support Representative

Colorado Springs, CO · Hybrid

$46K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reviews technical support updates regularly to keep pace with continuous product deployments. What You'll Bring * Experience & Technical Aptitude: * Minimum 2-3 years of dedicated experience in a ...

New

SAN LUIS VALLEY HEALTH

Technical Support Analyst

Alamosa, CO · On-site

$19.94 - $27.84/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The salary range displayed represents the typical salary of candidates hired. Factors that may be ... The Technical Support Analyst is responsible for providing second level support for technology ...

American Innovations

Technical Support - Tier 2

Fort Collins, CO · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking an experienced Technical Support Representative, Tier 2 to primarily support our CartoPac product. This role will serve as an escalation point for our most complex technical issues and ...

Comcast

Voice Platform Engineer

Englewood, CO · On-site

Develop and maintain technical documentation, operational procedures, and support runbooks ... Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that ...

ECP

Senior Customer Support Representative (Remote)

Denver, CO · Remote

$19.75 - $27.25/hr

This role focuses on deep technical investigation, quality control, and proactive product support ... Determine whether issues represent product defects, configuration problems, or expected behavior

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Comcast Technical Support Representative information

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are popular job titles related to Comcast Technical Support Representative jobs in Colorado?

For Comcast Technical Support Representative jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Comcast Technical Support Representative jobs in Colorado look for?

The top searched job categories for Comcast Technical Support Representative jobs in Colorado are:

What cities in Colorado are hiring for Comcast Technical Support Representative jobs?

Cities in Colorado with the most Comcast Technical Support Representative job openings:

Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in Colorado as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution.

Technical Support Representative

Pushpay

Colorado Springs, CO • On-site

$46K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

About the Role
The Technical Level l is an agile, high-empathy problem solver responsible for owning and resolving technical inquiries within the Pushpay SaaS ecosystem. Operating as a critical partner to our customers, this role focuses on end-to-end incident ownership - guiding users from initial contact through root-cause discovery to total technical resolution.
  • Strategic Growth & Core Metrics
    • Product Knowledge: Upon successful completion of initial onboarding:
      • Demonstrates functional fluency in either the Giving or ChMS platform architecture.
      • Maintains a general working knowledge of basic application and account ecosystems.
    • Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs.
      • Maintains target response times and customer satisfaction (CSAT) goals. KPI's may vary depending on the customer segment.
    • Core Competency: Level l Profile - An autonomous, proactive individual contributor who executes complex troubleshooting workflows with minimal supervision.
    • Tenure Benchmark: 2 - 3 years of relevant customer-facing or software support experience prior to time at Pushpay.

Named as one of BuiltIn 'Best Places to Work' in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Benefits and Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the office / 2 days remote each week
  • 12 paid company holidays
  • 2 paid Volunteer Time Off days
  • 15 days PTO to start, increases with tenure and seniority
  • Paid parental and adoption leave
  • Compensation Range: $46,560- $55,114

What You'll Do
  • Customer Support:
    • Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email.
    • Manages personal queue health dynamically to maintain strict adherence to customer Target Response times.
    • Assist with customer account management as it relates to significant account changes and renewal handoff.
  • End-to-End Troubleshooting Ownership:
    • Troubleshoots and resolves issues related to the Pushpay platform.
    • Demonstrates technical ownership of each customer request - leveraging software discovery to resolve problems at first contact.
    • Escalate highly complex platform anomalies that fall outside standard Level l documentation.
    • Accurately shares specialized inquiries to CSM or Implementation within the greater Customer Experience department.
  • Knowledge Base Contribution:
    • Utilizes internal technical resources daily to ensure accurate problem resolution.
    • Identifies documentation gaps and contributes updates to the team knowledge base.
    • Reviews technical support updates regularly to keep pace with continuous product deployments.

What You'll Bring
  • Experience & Technical Aptitude:
    • Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
    • Basic experience navigating modern CRM architectures like Salesforce is a major plus.
  • Core Professional Attributes:
    • Possesses an excellent eye for detail and the ability to create accurate work pieces.
    • Demonstrates excellent written and verbal communication abilities.
    • Maintains a strong work ethic and a well-organized approach to task management.
    • Exhibits a genuine interest helping solve customer requests.
    • Displays a natural love for problem-solving within online software platforms.
  • Physical Requirements:
    • Requires prolonged periods of sitting at a desk and working on a computer.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
**Applications will be taken on an ongoing basis
#LI-TS1 #LI-Hybrid

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