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Remote Manufacturing Technical Support Jobs in Colorado

Xylem

Technical Support Engineer

Colorado Springs, CO · On-site +1

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Review of customer operating data and remote monitoring data as needed to assist with customer ...

New

Trimble

Technical Customer Support

Westminster, CO · Remote

... remote desktop software. Familiarity with Salesforce CRM and support ticket management systems ... Technical Customer Support, VDC, MEP, Autodesk Revit, SysQue, Trimble Connect, BIM, CAD, Software ...

New

First Page Sage

$70K - $75K/yr

... performance, maximum support, and best-in-class results for our clients. We're seeking an ... The ideal candidate has a proven track record of creating authoritative content for technical and ...

New

Owens Corning

Field Technical Specialist

Arvada, CO · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

FinFolio

Do you obsess about making clients happy and dream of solving challenging technical and financial ... FinFolio is the back office for large investment advisors and you will help us support our mission ...

Averna

Technical Project Manager

Denver, CO · On-site +1

... and manufacturers to help them achieve higher product quality, accelerate time to market and ... Provide guidance and support to technical and non-technical stakeholders throughout project ...

Averna

Technical Project Manager

Denver, CO · Remote

... and manufacturers to help them achieve higher product quality, accelerate time to market and ... Provide guidance and support to technical and non-technical stakeholders throughout project ...

Averna

Technical Project Manager

Denver, CO · Remote

... and manufacturers to help them achieve higher product quality, accelerate time to market and ... Provide guidance and support to technical and non-technical stakeholders throughout project ...

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Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Colorado?

For Remote Manufacturing Technical Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Colorado look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Manufacturing Technical Support jobs?

Cities in Colorado with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Technical Support Engineer

Colorado Springs, CO • On-site, Remote

Xylem

7.5

Company rating: 7.5 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

261st of 545 rated manufacturers

People enjoy working here

Good employer

Paid breaks

Learn more about Xylemexternal

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints
Responsibilities:
  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
  • Qualify and enter thrive leads and assign to sales teams. Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
  • Support customer warranty claims and report problems and information to appropriate personnel.
  • Support customers with troubleshooting, water system problem solving.
  • Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
  • Develop cross reference lists and product support and troubleshooting documentation.
  • Draft Service bulletins
  • Review of customer operating data and remote monitoring data as needed to assist with customer support.
  • Review link to site data as needed to support customers.
  • Collaborate with cross functional teams
  • Train and educate team members on new processes or products

High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
  • Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
  • A bachelor's degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis and simulation software.
  • Knowledge of chemical process engineering and safety regulations.
  • Excellent communication and teamwork abilities both telephone and e-mail responses.
  • Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position
#LI-NP1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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