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Spectrum Enterprise Technical Support Jobs in Colorado

Trimble

Premier Support Engineer

Westminster, CO · On-site +1

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical ... Hands-on experience with Trimble CMS Vista ERP, Spectrum ERP, or similar construction accounting ...

Trimble, Inc.

Premier Support Engineer

Westminster, CO · On-site

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Spectrum ERP, ...

Trimble

Premier Support Engineer

Westminster, CO · On-site

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Spectrum ERP, ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos ... In this role, you will provide high-quality technical support and troubleshooting assistance to ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos ... In this role, you will provide high-quality technical support and troubleshooting assistance to ...

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Spectrum Enterprise Technical Support information

See Colorado salary details

$15

$27

$47

How much do spectrum enterprise technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for spectrum enterprise technical support in Colorado is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.81 per hour, depending on experience, location, and employer.

What is Spectrum Enterprise Technical Support?

Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.

How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?

Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.

What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?

To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.

What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?

AspectSpectrum Enterprise Technical SupportSpectrum Network Technician
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires Cisco, CompTIA, or vendor-specific certifications
Work EnvironmentCustomer service-focused, office or remote supportFieldwork, on-site network installation and maintenance
Employer & Industry UsageTelecommunications providers, customer support centersNetwork infrastructure providers, telecom companies
Search & Comparison IntentUnderstanding support roles, troubleshooting, customer serviceNetwork setup, hardware installation, technical maintenance

While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.

What are popular job titles related to Spectrum Enterprise Technical Support jobs in Colorado?

For Spectrum Enterprise Technical Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Spectrum Enterprise Technical Support jobs in Colorado look for?

The top searched job categories for Spectrum Enterprise Technical Support jobs in Colorado are:

Spectrum Enterprise Technical Support jobs near you

Technical Support Engineer 3, Premier - US-West

Datadog

Denver, CO • Hybrid

Full-time

Re-posted 3 days ago

Datadog rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 499 rated business services

Job description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
  • Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
  • Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management
  • Build subject matter expertise in many Datadog product areas
  • Autonomously troubleshoot complex and/or high-priority customer issues without guidance
  • Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions
  • Provide mentorship to junior members of the team and serve as their escalation partner
  • Participate in routine health check meetings with Premier customers
  • Build out and improve documentation and knowledge base articles for a variety of technologies


Who You Are:

  • Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience)
  • A problem-solver with experience in programming, Linux and networks. Cloud technology experience is preferred.
  • Self-motivated, detail-attentive, with a desire for continuous learning 
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but knows when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure, monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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