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Technical Support Associate Jobs in Colorado (NOW HIRING)

Ping Identity

Technical Enablement Associate

Denver, CO · On-site

$70K - $88K/yr

With a passion for Ping products and services, the Technical Enablement Associate will support the development and delivery of technical enablement for Ping's Sales Engineering organization, Partner ...

Mitchell and Company

Technical Associate

Edwards, CO · On-site

$70K - $100K/yr

Instead of faceless remote support, we focus on building strong, personal client relationships ... Paid technical training allowance * Auto allowance * Cell reimbursement * Health Activity Benefit ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in ... Associate Degree preferred * Bilingual (Spanish/English) is a plus * Tech savvy and have an ...

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Technical Support Associate information

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$11

$25

$60

How much do technical support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for technical support associate in Colorado is $25.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.79 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Colorado?

The most popular types of Technical Support jobs in Colorado are:

What are popular job titles related to Technical Support Associate jobs in Colorado?

For Technical Support Associate jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Colorado look for?

The top searched job categories for Technical Support Associate jobs in Colorado are:

What cities in Colorado are hiring for Technical Support Associate jobs?

Cities in Colorado with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Technician

Almont, CO • On-site

Russell, Tobin & Associates
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Russell, Tobin & Associatesexternal

$20 - $25/hr

Other

Posted 6 days ago

Job description

Our client, a Top Fortune Tech Company is looking to hire a Data Center Tech/ Technical Support Technician in New Carlisle, IN (Onsite)
Pay Rate Range: $20/h - $25/h on W2, Depending on Experience
 
New Carlisle, IN (Onsite)
Contract (6 Months + Possible extension)
 Daily schedule  Needs to be able to work days/nights/weekends as needed – site moving to 24/7 operations, need to be open to all shifts
(Sun-Wed (10hrs a day) or Wed-Sat (10hrs a day)))
Job Description:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Typically reports to a supervisor or manager.
  • Data Center experience or cabling Experience is a real plus

#RTA
#LI-GB1
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About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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