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Evening Technical Support Jobs in Colorado (NOW HIRING)

UDR Inc

Technical Support Specialist

Littleton, CO

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Occasional evening or weekend work. May be on-call. EDUCATION AND EXPERIENCE: 1. High School ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Occasional evening or weekend work. May be on-call. EDUCATION AND EXPERIENCE: 1. High School ...

Advanced Energy

IT Site Support Specialist

Denver, CO · On-site

... including evening work, on-call weekends, and additional project hours Must reside within ... Minimum of 2 years providing technical support in IT support role. Minimum of 2 years supporting ...

Advanced Energy

Sr IT Site Support Specialist

Denver, CO · On-site

$32 - $45/hr

... technical support while helping maintain and optimize our Microsoft Windows environment. In this ... Occasional overtime, on-call weekends, and project-based evening work * Travel: Up to 10% domestic ...

Bronco Billy's Casino

I.T. Technician

Cripple Creek, CO · On-site

$25/hr

Up to 2 years of experience in a help desk or technical support role is a plus, but not required ... Occasional evening, weekend, or on-call work may be required. COMPENSATION AND BENEFITS: $25.00+ an ...

Full House Resorts

I.T. Technician

Cripple Creek, CO · On-site

$25/hr

Up to 2 years of experience in a help desk or technical support role is a plus, but not required ... Occasional evening, weekend, or on-call work may be required. COMPENSATION AND BENEFITS: $25.00+ an ...

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All JobsEvening Technical Support JobsEvening Technical Support Jobs in Colorado

Evening Technical Support information

What is evening technical support?

Evening technical support jobs involve assisting customers or clients with technical issues during the evening hours, typically outside standard business times. These roles are crucial for companies that offer 24/7 support or cater to customers in different time zones. Duties often include troubleshooting software or hardware problems, answering technical inquiries, and ensuring users can resolve their issues efficiently. Evening technical support professionals may work remotely or onsite, and strong communication and problem-solving skills are essential.

What are the key skills and qualifications needed to thrive as an evening technical support specialist?

To thrive as an Evening Technical Support Specialist, strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant IT certification are required. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport and address user concerns effectively, especially during non-standard hours. These skills ensure timely and accurate support, maintain service quality, and contribute to customer satisfaction during critical evening shifts.

What are the typical challenges faced by evening technical support specialists, and how can they effectively address them?

Evening Technical Support specialists often encounter challenges such as handling high-priority issues with limited on-site resources or support from other departments that operate mainly during standard business hours. To effectively address these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and proactively communicate with daytime teams for seamless handovers. Additionally, being adaptable and resourceful helps specialists manage unexpected technical issues that may arise outside of regular hours. Building a network with colleagues across shifts also supports efficient knowledge sharing and issue resolution.

What is the difference between Evening Technical Support vs Night Technical Support?

AspectEvening Technical SupportNight Technical Support
Work HoursTypically 4 PM to 12 AMUsually 12 AM to 8 AM
CertificationsIT certifications like CompTIA A+, Network+Same as Evening Support, often requiring on-call skills
Work EnvironmentOffice or remote, customer-facingRemote or on-site, often less customer interaction
Industry UsageIT support, tech companies, call centersIT support, data centers, 24/7 operations

Both Evening and Night Technical Support roles involve troubleshooting and assisting users with technical issues. The main difference lies in their work hours, with Evening Support typically ending around midnight, while Night Support covers overnight shifts. Certifications and skills required are similar, focusing on IT knowledge and problem-solving. The choice depends on your preferred work schedule and environment.

What are the most commonly searched types of Technical Support jobs in Colorado?

The most popular types of Technical Support jobs in Colorado are:

What cities in Colorado are hiring for Evening Technical Support jobs?

Cities in Colorado with the most Evening Technical Support job openings:

Evening Technical Support jobs near you

Technical Support Specialist

UDR

Highlands Ranch, CO

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

UDR, Inc. is now hiring a Technical Support Specialist to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: The Technical Support Specialist is responsible for providing Tier 1 support to our internal and external international users for all IT issues. Position provides assistance concerning the use of computer hardware, software, printers, mobile devices, email, and operating systems as requested. This position will also require on call shift work during weekends and weeknights during the scheduled on call week.

SUPERVISION RECEIVED: Reports to the Manager – IT Support Services

SUPERVISION EXERCISED: N/A  

ESSENTIAL FUNCTIONS:       

1. Provide 1st tier technical support for multiple products to internal associates and external vendors via ServiceNow tickets. Resolve problems or escalate as necessary in a timely manner.

2. Serve as an integrated team member for a technology help desk.

3. Work incoming tickets and answer calls to the ServiceDesk.

4. Troubleshoot basic issues with Windows and Apple computers, printers, network connections, mobile devices, Smartphones, tablets, etc.

5. Analyze, troubleshoot, and diagnose basic issues with Windows 10,  Apple MAC-OSX, Office365 and other software applications.

6. Escalate to Tier 2 or other UDR departments if the issue cannot be resolved.

7. Knowledge of Exchange  and Active Directory structure.

8. Knowledge of Remote Access and Remote Desktop software (Bomgar and GoToAssist).

9. Perform work order tracking and resolution using ticketing system (ServiceNow).

10. Create and maintain ServiceDesk documentation regarding processes and procedures.

11. Perform End-User Training.

12. Work a rotating on call support and staggered daytime shifts (follow the sun schedule), flexible time.

13. Ship replacement equipment and supplies to locations. Receive inventory from locations.

14. Provide quality customer service when interacting with all associates.

15. Develop and improve strong customer service, communication, and technical skills.

16. Perform other duties as assigned or as necessary.

TYPICAL WORKING CONDITIONS: Normal office environment. Will require the ability to move freely up and down stairs and possibly around and under workstations. Occasional evening or weekend work.  May be on-call.

EDUCATION AND EXPERIENCE:

1. High School Diploma or its equivalent required at a minimum.  

2. Minimum of two to three years’ experience in a technical Service Desk or systems support role.

3. CompTIA A+ Certification a plus.

4. Must have and maintain a valid driver’s license unless otherwise noted.

Benefits Offered: 

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Critical Illness Plan
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

Hourly Range:
• $25.67/hr. – $30.00/hr., depends on experience

Bonus Potential:
• Eligible for 10% annual bonus potential, based on personal and company performance 

Anticipated Close Date: August 5, 2026

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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