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Technical Support Associate Jobs in Highlands Ranch, CO

DVSport

Replay Technical Support Specialist

Denver, CO · Remote

$45K - $65K/yr

The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ... Associate/Bachelors (Preferred) * Location: This is a Work from Home role that requires residency ...

Rocky Mountain Instrument Co

Be Seen First

Purchasing Support Associate

Broomfield, CO · On-site

$22 - $25/hr

We are looking for a Support Associate with strong computer skills who is detail-oriented, interested in working in a technical manufacturing business, and wanting to grow their knowledge and skills.

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

... Customer Support Associates around product and process, exemplify Autodesk's core values ... Interactions include troubleshooting technical issues,product usagequestionsand subscription ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

... Customer Support Associates around product and process, exemplify Autodesk's core values ... Interactions include troubleshooting technical issues,product usagequestionsand subscription ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

... Support Associates around product and process, exemplify Autodesk's core values, and assist the ... Interactions include troubleshooting technical issues, product usagequestionsand subscription ...

Playground

Customer Support Associate

Denver, CO

$1.2K/day

About the Role As a member of our Customer Support team, you will be the first point of contact for ... Troubleshoot technical issues and guide customers through solutions * Collaborate Cross ...

Autodesk, Inc.

Customer Support Manager

Denver, CO · On-site

Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS ... They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee ...

Autodesk

Customer Support Manager

Denver, CO · On-site

Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS ... They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Highlands Ranch, CO

Technical Support Associate information

See Highlands Ranch, CO salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical support associate in Highlands Ranch, CO is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support associates to focus on more complex problems. However, AI tools complement rather than replace human support, and many roles still require technical knowledge, communication skills, and problem-solving abilities. Support associates often work alongside AI systems to improve efficiency and customer satisfaction.

What does a technical support associate do?

A technical support associate provides assistance to customers or users experiencing technical issues with products or services. They troubleshoot hardware and software problems, offer solutions, and may use tools like remote access software or ticketing systems to resolve issues efficiently.

What is the highest salary in tech support?

The highest salaries for technical support associates can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large companies. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

What job makes $10,000 a month without a degree?

A Technical Support Associate typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require skills in networking, troubleshooting, or certifications like CompTIA or Cisco. Achieving such income usually involves advanced technical skills, experience, or working in high-demand environments, rather than entry-level support positions.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Highlands Ranch, CO are hiring for Technical Support Associate jobs? Cities near Highlands Ranch, CO with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Support Engineer

Technical Support Engineer

Artech Information System LLC

Centennial, CO

Contractor

Posted 11 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Technical Support Engineer

Location: Centennial CO

Duration: 12 Months

Job Description:

Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms
- Support all applicable Engineering Projects and training sessions for junior technicians.
- Organizes and performs all scheduled maintenance activities.
- Performs a variety of highly complex analytical duties of Comcast's network including the IP Platform and Video platform.
- Reads and analyzes technical references to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems standard solutions. Escalates more complex issues to senior engineers.
- Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.
- Provides surveillance for the network from the hub to the backbone.
- Monitors VOD run stats. Re-grooms existing channels.
- Uses all available tools to monitor and isolate outages across all video lines.
- Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P's for break/fix.
- Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
- Provides remote assistance of hardware replacements.
- Acts as the escalation point for advanced services.
- Works towards industry standard certifications and education.
- 2-5 years' experience in Linux and shell scripting are required.
- Perform other duties and responsibilities as assigned.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Additional Information

For more information, Please contact

Pankhuri Razada

Associate Recruiter

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000  Morristown, NJ 07960

973.967.3384

[email protected] om

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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