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Technical Support Associate Jobs in Highlands Ranch, CO

UDR

Technical Support Specialist

Highlands Ranch, CO

N/A ESSENTIAL FUNCTIONS: 1. Provide 1st tier technical support for multiple products to internal associates and external vendors via ServiceNow tickets. Resolve problems or escalate as necessary in a ...

UDR Inc

Technical Support Specialist

Littleton, CO

N/A ESSENTIAL FUNCTIONS: 1. Provide 1st tier technical support for multiple products to internal associates and external vendors via ServiceNow tickets. Resolve problems or escalate as necessary in a ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

N/A ESSENTIAL FUNCTIONS: 1. Provide 1st tier technical support for multiple products to internal associates and external vendors via ServiceNow tickets. Resolve problems or escalate as necessary in a ...

LINQ

Technical Support Specialist

Denver, CO · On-site

$40K - $60K/yr

... associates, school staff and/or student parents. A background in K12 education and/or accounting ... Software support or technical support experience (SaaS environment) * Friendly and professional ...

LINQ

Technical Support Specialist

Denver, CO · On-site

... associates, school staff and/or student parents. A background in K12 education and/or accounting ... Software support or technical support experience (SaaS environment) * Friendly and professional ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Playground

Customer Support Associate

Denver, CO · On-site

$70K - $75K/yr

About the Role As a member of our Customer Support team , you will be the first point of contact ... Troubleshoot technical issues and guide customers through solutions * Collaborate Cross ...

Playground

Customer Support Associate

Denver, CO · On-site

$1.2K/day

About the Role As a member of our Customer Support team, you will be the first point of contact for ... Troubleshoot technical issues and guide customers through solutions * Collaborate Cross ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Highlands Ranch, CO

Technical Support Associate information

See Highlands Ranch, CO salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Highlands Ranch, CO is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Highlands Ranch, CO are hiring for Technical Support Associate jobs? Cities near Highlands Ranch, CO with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist

UDR

Highlands Ranch, CO

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 hours ago

Job description

UDR, Inc. is now hiring a Technical Support Specialist to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: The Technical Support Specialist is responsible for providing Tier 1 support to our internal and external international users for all IT issues. Position provides assistance concerning the use of computer hardware, software, printers, mobile devices, email, and operating systems as requested. This position will also require on call shift work during weekends and weeknights during the scheduled on call week.

SUPERVISION RECEIVED: Reports to the Manager – IT Support Services

SUPERVISION EXERCISED: N/A  

ESSENTIAL FUNCTIONS:       

1. Provide 1st tier technical support for multiple products to internal associates and external vendors via ServiceNow tickets. Resolve problems or escalate as necessary in a timely manner.

2. Serve as an integrated team member for a technology help desk.

3. Work incoming tickets and answer calls to the ServiceDesk.

4. Troubleshoot basic issues with Windows and Apple computers, printers, network connections, mobile devices, Smartphones, tablets, etc.

5. Analyze, troubleshoot, and diagnose basic issues with Windows 10,  Apple MAC-OSX, Office365 and other software applications.

6. Escalate to Tier 2 or other UDR departments if the issue cannot be resolved.

7. Knowledge of Exchange  and Active Directory structure.

8. Knowledge of Remote Access and Remote Desktop software (Bomgar and GoToAssist).

9. Perform work order tracking and resolution using ticketing system (ServiceNow).

10. Create and maintain ServiceDesk documentation regarding processes and procedures.

11. Perform End-User Training.

12. Work a rotating on call support and staggered daytime shifts (follow the sun schedule), flexible time.

13. Ship replacement equipment and supplies to locations. Receive inventory from locations.

14. Provide quality customer service when interacting with all associates.

15. Develop and improve strong customer service, communication, and technical skills.

16. Perform other duties as assigned or as necessary.

TYPICAL WORKING CONDITIONS: Normal office environment. Will require the ability to move freely up and down stairs and possibly around and under workstations. Occasional evening or weekend work.  May be on-call.

EDUCATION AND EXPERIENCE:

1. High School Diploma or its equivalent required at a minimum.  

2. Minimum of two to three years’ experience in a technical Service Desk or systems support role.

3. CompTIA A+ Certification a plus.

4. Must have and maintain a valid driver’s license unless otherwise noted.

Benefits Offered: 

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Critical Illness Plan
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

Hourly Range:
• $25.67/hr. – $30.00/hr., depends on experience

Bonus Potential:
• Eligible for 10% annual bonus potential, based on personal and company performance 

Anticipated Close Date: August 5, 2026

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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