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Technical Support Associate Jobs in Highlands Ranch, CO

Advanced Energy

Sr IT Site Support Associate

Denver, CO · On-site

$25 - $35/hr

... technical support while helping maintain and optimize our Microsoft Windows environment. In this ... EDUCATION: * Required: Associate's degree in Computer Information Systems * Preferred: A ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Associate degree or equivalent work experience. * 3-5 years of experience in an IT service desk or technical support role. * CompTIA A+ certification preferred. * Experience supporting Microsoft ...

Judge Group, Inc.

IT Support Technician II

Englewood, CO · On-site

$27 - $29.65/hr

Provide Tier I/II technical support for hardware, software, network connectivity, and peripheral ... Associate's Degree in Information Technology, Computer Science, or a related field, plus 2+ years ...

LINQ

Customer Support Specialist

Denver, CO · On-site

$31K - $51K/yr

This position will be responsible for providing technical support to the full product suite for ... associates, school staff and/or student parents. A background in K12 education and/or accounting ...

ATS Automation

IT Support Technician

Centennial, CO · On-site

$65K - $80K/yr

Provide IT technical support to employees and customers * Utilize a ticketing system for support ... Associate degree or higher in Information Technology or a related field (or equivalent combination ...

ATS Companies

IT Support Technician

Centennial, CO · On-site

$65K - $80K/yr

Provide IT technical support to employees and customers * Utilize a ticketing system for support ... Associate degree or higher in Information Technology or a related field (or equivalent combination ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

360 IT Professionals

Desktop Support

Denver, CO · On-site

Responds to telephone calls, email and personnel requests for technical support. * Documents, tracks and monitors the problem to ensure a timely resolution. * May require an associate's degree in a ...

Point Solutions Group

IT Support Technician II

Englewood, CO · On-site

$21.25 - $29.25/hr

This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset ... Associate's degree in a related field or equivalent combination of education and experience * 2+ ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Highlands Ranch, CO

Technical Support Associate information

See Highlands Ranch, CO salary details

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How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Highlands Ranch, CO is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Highlands Ranch, CO are hiring for Technical Support Associate jobs? Cities near Highlands Ranch, CO with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Sr IT Site Support Associate

Advanced Energy Industries, Inc.

Denver, CO • On-site

$25 - $35/hr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

ABOUT ADVANCED ENERGY
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.
WHY BE A PART OF ADVANCED ENERGY?
Some people say it's like working in the best of two worlds. We operate like an agile, growing, small company - you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we're a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy - powering the future, together.
POSITION SUMMARY:
Join a dynamic IT team that powers innovation across a global enterprise. As anIT Service Desk Support Specialist, you'll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows environment. In this highly visible role, you'll make a direct impact on the productivity of engineers, manufacturing teams, and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences.
This is more than a traditional support role-it's an opportunity to gain exposure to enterprise-scale infrastructure, cybersecurity initiatives, digital transformation efforts, and next-generation technologies. You'll collaborate with a talented team of IT professionals, contribute to automation and continuous improvement projects, and play a key role in shaping the future of our digital workplace. If you're passionate about technology, thrive in a fast-paced environment, and enjoy learning and growing your skills, you'll find exciting opportunities to make a difference and advance your career here.
RESPONSIBILITIES:
  • Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
  • Manage system security, passwords, and data integrity to safeguard critical operations.
  • Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
  • Configure wireless devices for secure connectivity to corporate O365 email.
  • Execute software installations, updates, and configurations based on ticketing workflows.
  • Independently image, configure, and deploy new PCs across the organization.
  • Maintain accurate records of PC inventory, assets, and support queues.
  • Support phone systems and assist with user training on applications and tools.
  • Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
  • Test and recommend new software and operating systems for deployment.
  • Participate in IT projects aimed at improving end-user experience and operational efficiency.
  • Provide after-hours support as needed.

WORK ENVIRONMENT:
  • Location: Denver, Colorado
  • Setting: On-site role at Advanced Energy Headquarters
  • Physical Requirements: Ability to lift up to 40 lbs.
  • Flexibility: Occasional overtime, on-call weekends, and project-based evening work
  • Travel: Up to 10% domestic travel

QUALIFICATIONS:
  • Strong customer service orientation and communication skills.
  • Advanced knowledge of Windows 10/11 and TCP/IP networking.
  • Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
  • Ability to work independently, prioritize tasks, and manage projects effectively.
  • Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE:
  • 5+ years in IT support roles with hands-on technical expertise.
  • Proven experience supporting Microsoft PC environments and remote users via VPN.

EDUCATION:
  • Required: Associate's degree in Computer Information Systems
  • Preferred: A+ certification, MCP, and Windows 10/11 certification

COMPENSATION:
As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $25 to $35 per hour.
BENEFITS:
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan.
In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:
  • Medical - multiple medical plans are available to choose from
  • Short and long-term disability and life insurance
  • Health savings and flexible spending accounts
  • Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
  • 8 hours of paid volunteer time off
  • 8 weeks of paid parental leave for both parents
  • Company matched 401(k)
  • Tuition reimbursement
  • Expanded mental health coverage and employee assistance programs
  • Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com.
CO ONLY:
Applications will be accepted through 08/15/2026, the company reserves the right to review applications at any point after they are submitted.

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