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Technical Support Associate Jobs in Highlands Ranch, CO

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... their technical issues to ensure their success * Provide clear, empathetic, and structured ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... their technical issues to ensure their success * Provide clear, empathetic, and structured ...

Autodesk, Inc.

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... their technical issues to ensure their success * Provide clear, empathetic, and structured ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Autodesk

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Amazon

IT Support Associate II, OTS

Aurora, CO · On-site

$17.25 - $22.25/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Associate degree or equivalent work experience. * 3-5 years of experience in an IT service desk or technical support role. * CompTIA A+ certification preferred. * Experience supporting Microsoft ...

Exclusive Resorts LLC.

IT Support Analyst

Denver, CO · On-site

$60 - $80/hr

Associate degree or equivalent work experience. * 3-5 years of experience in an IT service desk or technical support role. * CompTIA A+ certification preferred. * Experience supporting Microsoft ...

Exclusive Resorts, LLC

IT Support Analyst

Denver, CO · On-site

$60 - $80/hr

The successful candidate will be responsible for providing exemplary technical support to our ... Associate degree or equivalent work experience. * CompTIA+ certification preferred. * Experience ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Highlands Ranch, CO

Technical Support Associate information

See Highlands Ranch, CO salary details

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How much do technical support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technical support associate in Highlands Ranch, CO is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Highlands Ranch, CO look for?

The top searched job categories for Technical Support Associate jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Technical Support Associate jobs?

Cities near Highlands Ranch, CO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Customer Support Associate

Denver, CO • Hybrid

Autodesk
Software Development • 10K+ employees
Learn more about Autodeskexternal

$18 - $24.75/hr

Full-time

Re-posted yesterday

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies

Job description

Position Overview
Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities.

Responsibilities

  • Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution

  • Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance)

  • Communicate daily withTier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback

  • Take part in support-related projects to allow you to use your unique skill set and improve our team

  • Embody Autodesk's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals - CSAT, quality, productivity, adherence and more)

  • You are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. You have a continuous improvement mindset and an abundance of ideas

  • The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities

Minimum Qualifications

  • 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force

  • Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience

  • Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive

  • Have a collaborative and consultative work style with and elevated level of integrity and accountability

  • Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

What Autodesk employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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