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Technical Support Associate Jobs in Colorado (NOW HIRING)

Technical Client Associate As a Technical Client Associate, you'll combine organizational ... Provide excellent, multi-channel customer support (email, video, phone) with accurate documentation ...

New

Customer Support Associate

Denver, CO ยท Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Customer Support Associate

Denver, CO ยท Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Senior Customer Support Associate

Denver, CO ยท On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... their technical issues to ensure their success * Provide clear, empathetic, and structured ...

New

Customer Support Associate

Denver, CO ยท On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Customer Support Associate

Denver, CO ยท Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Customer Support Associate

Denver, CO ยท On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Customer Support Associate

Denver, CO ยท Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Customer Support Associate

Denver, CO ยท On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... You will report technical issues and log tickets with accurate information to provide a full record ...

Helpdesk Support

Loveland, CO ยท On-site

$28/hr

Client Support - Associate Duration: 3 Months (Contract to hire role) Shift Time: 3 days- 8am to ... This role provides hands-on and remote technical support to internal customers while ensuring ...

Customer Support Associate

Denver, CO ยท On-site

$70K - $75K/yr

About the Role As a member of our Customer Support team , you will be the first point of contact ... Troubleshoot technical issues and guide customers through solutions * Collaborate Cross ...

Customer Support Associate

Denver, CO ยท On-site

$1.2K/day

About the Role As a member of our Customer Support team, you will be the first point of contact for ... Troubleshoot technical issues and guide customers through solutions * Collaborate Cross ...

IT Support Associate II, OTS

Colorado Springs, CO ยท On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

IT Support Associate II, OTS

Loveland, CO ยท On-site

$17.50 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Showing results 21-40

Technical Support Associate information

See Colorado salary details

$11

$25

$60

How much do technical support associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for technical support associate in Colorado is $25.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.79 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Colorado?

The most popular types of Technical Support jobs in Colorado are:

What are popular job titles related to Technical Support Associate jobs in Colorado?

For Technical Support Associate jobs in Colorado, the most frequently searched job titles are:

What cities in Colorado are hiring for Technical Support Associate jobs?

Cities in Colorado with the most Technical Support Associate job openings:

Associate Technical Staff with Security Clearance

Nou Systems Inc

Colorado Springs, CO โ€ข On-site

$56K - $118K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Job description

Description: Associate Technical Staff are mid-level professionals with a solid understanding of technical concepts and skills. They have completed relevant education or training programs and have gained initial practical experience. They work under moderate supervision, supporting projects and troubleshooting as needed. They may lead small areas of technical projects, and actively seek hands-on experience and training to further refine and enhance their skills. Training, Certifications, Recognition : Assumes all lower-level training. Minimum Degree: BS Minimum Years Experience: 1 Equivalent Years Experience: 5 Substitute Years for Education: Yes Annual Salary Range: $56,200 - $118,600 nou Systems, Inc. (nSI) is now officially a 100% ESOP company! We value teamwork and collaboration, and this transition allows us to take that commitment to a new level. nSI empowers our customers by supplying products, services, and expertise with powerful, data driven insights that transform defense systems and improve capabilities. We are pleased to announce the immediate need for a Hardware Engineer, who will join our Ground Based Radar (GBR) Maintenance and Sustainment Services (GMASS) team in Colorado Springs, CO and become part of our rapidly growing technology company operating in missile defense, cybersecurity, test range modernization, biotechnology, and space control marketspaces. You will be part of a team known for performing operational maintenance and sustainment of ground-based radars critical to US and Allied strategic Missile Warning (MW), Missile Defense (MD), and Space Domain Awareness (SDA). Responsibilities : You will be conducting research, design, development, and testing of information processing hardware such as computer chips, circuit boards, computer systems, and electrical components. You will design new or modify existing products, develop technical specifications for production, analyze hardware configuration and processing solutions, and test hardware conformance to specifications. Work may encompass one or several areas of engineering including electronic design, mechanical design, reliability engineering or other related fields. You will be responsible for establishing and conducting testing routines, developing or executing project plans, budgets, and schedules, and developing documentation of work and results. You will be providing Engineering and Technical Assistance Support, Maintenance Planning & Management, Design Interface, Sustaining Engineering, and Incremental Sustainment Services to the United States Space Force Space Systems Command (SSC) Strategic Warning and Surveillance Systems Delta. Basic Qualifications: * You must have a bachelor's degree in a STEM field. Technology or Electrical Engineering degree preferred.
* You must have full-time professional experience in areas such as: Radar Maintenance, System Administration, Radar Operator, Computer Maintenance and Operations.
* You must possess or can obtain an active Secret clearance.
* You must be a U.S. citizen to be eligible for this position. Lacking any one of these disqualifies you from this job. Preferred Qualifications: * Experience with design, integration, and transitioning products from development to production, and obsolescence management.
* Experience performing Failure Modes Effects and Criticality Analysis (FMECA) analysis and recommendations.
* Experience compiling and analyzing performance reports and process control statistics; investigating and analyzing relevant variables potentially affecting products and processes.
* Experience recommending design or test methods and statistical process control procedures for achieving required levels of product reliability.
* Experience with system level hardware and facilities equipment installation, integration, and problem solving.
* Experience developing safety analysis for systems/subsystems, identify safety hazards and recommending safety requirements to system design and operations to mitigate safety risks.
* Experience analyzing hardware configuration and processing solutions for projects and testing hardware conformance to specifications.
* Experience with mitigating hardware obsolescence issues.
* Experience utilizing engineering drawings and technical manuals for operating, maintaining, and troubleshooting equipment.
* Experience supporting integration, installation, test and documentation of new and/or modified capabilities into systems.
* Experience providing Operations and Sustainment (O&S) hardware support of the Upgraded Early Warning Radars (UEWR) located at Beale, Cape Cod, Thule, Clear, and Fylingdales.
* Experience providing obsolescence Engineering research and analysis on commercial-off-the-shelf and non-commercial hardware assets within the Ballistic Missile Early Warning System (BMEWS)/PAVE PAWS (PP) subsystems.
* Knowledge and experience working with Industry and Government Standards such as: DO-160, MIL-STD-810, MIL-STD-704, DO-254, DO-178, MIL-STD-1553, MIL-STD-1760, and Universal Armament Interface (UAI).
* Ability to support system integration, test, development, and execution of various types of complex communications systems.
* Develops technical solutions to complex problems, which require the regular use of ingenuity and creativity.
* Provide lab and site integration, test, and maintenance support.
* Participate in troubleshooting systems to resolve complex issues, interact, and coordinate with engineers responsible for sustaining sub-systems.
* Previous SENSOR or SMORS program support. nou (pronounced 'new') Systems: Since its founding in 2012, nou Systems has built a reputation for excellence in innovative engineering, prototype development, and technical and professional services in multiple markets, including missile defense, cybersecurity, test range modernization, and space control. Our diverse and highly skilled team delivers state-of-the-art products from concepts and prototypes to fully developed and integrated solutions. We offer significant advancement and personal career development opportunities within our dynamic high-tech company. Our culture is firmly established in treating our employees like family. Benefits of working at nSI nou Systems, Inc. offers a comprehensive, total rewards package that includes competitive compensation and diverse benefits that reflect our company culture of service, excellence, and a supportive work environment. Benefits may vary based on status but the majority of our positions include the following: * Competitive Wages*
* Medical, Rx, Dental & Vision Insurance
* Medical plan with Health Savings Account eligibility
* Company-funded Life, Short-Term & Long-Term Disability Insurance
* Personal Time Off, Vacation, and Paid Holidays
* 401(k) Retirement Plan
* Employee Stock Ownership Plan (ESOP)
* Flexible Spending Accounts
* Norton LifeLock * Tuition Reimbursement * Personal Development, Technical Learning Opportunities, & Lunch-n-Learns
* Corporate Sponsored Events & Community Outreach *Final compensation for this position is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location. nSI is an Equal Opportunity Employer Employment opportunities at nSI are based upon a candidate's qualifications and capabilities to perform the essential functions of a particular job and are free from discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, genetic information, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit www.nou-systems.com/workingatnou . U.S. citizenship is required for most positions.