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Remote Pos Technical Support Jobs in Colorado (NOW HIRING)

Xylem

Technical Support Engineer

Colorado Springs, CO · On-site +1

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Review of customer operating data and remote monitoring data as needed to assist with customer ...

Trimble

Technical Customer Support

Westminster, CO · Remote

... remote desktop software. Familiarity with Salesforce CRM and support ticket management systems ... Technical Customer Support, VDC, MEP, Autodesk Revit, SysQue, Trimble Connect, BIM, CAD, Software ...

Qode

Chat Support Agent

CO · On-site +1

Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... technical troubleshooting steps. Additional Information This is a full and part time, remote ...

Owens Corning

Field Technical Specialist

Arvada, CO · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

FinFolio

Do you obsess about making clients happy and dream of solving challenging technical and financial ... FinFolio is the back office for large investment advisors and you will help us support our mission ...

Qode

Remote Customer Facing IT End-user Support WFH

CO · On-site +1

$21.50 - $29.50/hr

... technical support to internal users. The ideal candidate will troubleshoot hardware and software ... Knowledge of remote support tools * IT certifications such as CompTIA A+, ITIL Foundation, or ...

VocoVision

Remote Occupational Therapist in CO

Denver, CO · Remote

$38.21 - $58.21/hr

Additionally, clinical and technical support teams are readily available to assist with any ... Fully remote, must be available to serve students residing in Denver, CO area. This role offers the ...

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Remote Pos Technical Support information

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Colorado?

For Remote Pos Technical Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Colorado look for?

The top searched job categories for Remote Pos Technical Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Pos Technical Support jobs?

Cities in Colorado with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Technical Support Engineer

Colorado Springs, CO • On-site, Remote

Xylem
See more jobs at Xylemexternal

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.

  • Support customers with troubleshooting, water system problem solving, and support customer warranty claims.

  • Identify spare parts, develop troubleshooting documentation, and review customer data to assist with customer support.

Xylem rating

7.6

Company rating: 7.6 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints
Responsibilities:
  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
  • Qualify and enter thrive leads and assign to sales teams. Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
  • Support customer warranty claims and report problems and information to appropriate personnel.
  • Support customers with troubleshooting, water system problem solving.
  • Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
  • Develop cross reference lists and product support and troubleshooting documentation.
  • Draft Service bulletins
  • Review of customer operating data and remote monitoring data as needed to assist with customer support.
  • Review link to site data as needed to support customers.
  • Collaborate with cross functional teams
  • Train and educate team members on new processes or products

High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
  • Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
  • A bachelor's degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis and simulation software.
  • Knowledge of chemical process engineering and safety regulations.
  • Excellent communication and teamwork abilities both telephone and e-mail responses.
  • Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position
#LI-NP1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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