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Remote Pos Technical Support Jobs in Colorado (NOW HIRING)

Tetra Tech

OT Network Project Technical Lead

Denver, CO · Remote

$104K - $144K/yr

Support project planning, scheduling, budgeting, resource allocation, risk management, and ... remote access solutions. * Experience troubleshooting network infrastructure within industrial and ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ... in technical and procedural practices. A high level of accuracy and attention to detail is ...

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Remote Pos Technical Support information

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Colorado?

For Remote Pos Technical Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Colorado look for?

The top searched job categories for Remote Pos Technical Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Pos Technical Support jobs?

Cities in Colorado with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

JIRA Systems Administrator

Abacus Technology

Colorado Springs, CO • Remote

$90K - $104K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Overview

Abacus Technology is seeking a JIRA Systems Administrator to provide technical support for JIRA and Confluence environments under the Technical Advisory and Assistance Services (TAAS) program at Peterson AFB.  This is a full-time position.

Responsibilities
  • Administer, configure, and maintain JIRA and Confluence environments to support mission-critical programs and cross-functional teams.
  • Build and customize JIRA projects, workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules to meet organizational and program requirements.
  • Develop and maintain Confluence spaces, page templates, knowledge bases, documentation standards, and collaboration workflows to improve information sharing and knowledge management.
  • Implement and manage user access, security groups, roles, and permissions within JIRA and Confluence while ensuring compliance with DoD cybersecurity policies and organizational governance.
  • Create and maintain custom dashboards, filters, reports, and metrics that provide leadership with visibility into project performance, workload, and operational readiness.
  • Support integrations between JIRA, Confluence, SharePoint, and other enterprise tools to streamline collaboration, documentation, and workflow automation.
  • Provide technical support to end users, troubleshoot application issues, resolve configuration problems, and deliver user training and best practices for JIRA and Confluence.
  • Collaborate with program managers, product owners, and technical teams to gather requirements and implement scalable JIRA and Confluence solutions that support Agile software development and enterprise collaboration.
  • Ensure platform configurations adhere to information assurance, cybersecurity, and data management requirements while supporting continuous process improvement initiatives.
  • Prepare technical implementation plans, migration strategies, and change management documentation for new capabilities, enhancements, and enterprise deployments.
Qualifications

5+ years experience in systems administration including strong experience with JIRA administration.  Bachelor's degree in a related field.  Additional years of experience may be substituted for degree requirements.  Must be Security+ certified.  Able to build JIRA/Confluence instances from the ground up.  Must have expertise in JIRA and Confluence to go beyond the basic features and tailor the application to organizational needs.  Experience with DoD systems.  Experience with MS Server operating systems, VMWare, and backup and SAN solutions a plus.  Experience in a Scrum Master or Agile Coach role a plus.  Experience providing application support for COTS and proprietary applications.  Experience supporting both the client and server-side for enterprise systems.  Must be customer service oriented and able to demonstrate strong communication skills and problem-solving abilities.  Must be a US citizen and hold a current Secret clearance.

The projected compensation range for this position is $90,100-$104,500. There are multiple factors that can impact a final salary, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (if remote or different from the stated location for this position), education and certifications as well as Federal Government Contract Labor categories. In addition, Abacus Technology offers a benefits package that includes: Health and Dental Insurance; 401(k) and Matching; Life Insurance; Short- and Long-Term Disability; Paid Time Off; Paid Holidays; and Professional Membership, Technical Training, Certification, and Education Assistance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Employment Type: OTHER

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