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Ticket Support Jobs in Colorado (NOW HIRING)

Livenation

Venue Ushers/ Ticket Taker

Denver, CO

As an usher, greeter or ticket taker, you help to ensure safety, help to maintain the cleanliness ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...

Vail Mountain

Ticket & Product Sales Agent

Vail, CO

$20/hr

Food and Beverage Support * Ticket sales or scanning * Lift Operations * Base Area Operations The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position.

Vail Mountain

Ticket & Product Sales Agent

Vail, CO · On-site

$20/hr

Food and Beverage Support * Ticket sales or scanning * Lift Operations * Base Area Operations The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position.

Vail Resorts

Ticket Checker

Vail, CO · On-site

$20/hr

Food and Beverage Support * Ticket sales * Base Area Operation The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation ...

Vail Resorts

Ticket & Product Sales Agent

Vail, CO · On-site

$20/hr

Food and Beverage Support * Ticket sales or scanning * Lift Operations * Base Area Operations The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position.

Vail Resorts

Ticket & Product Sales Agent

Keystone, CO · On-site

$20/hr

Food and Beverage Support * Ticket sales or scanning * Lift Operations * Base Area Operations The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position.

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Ticket Support information

See Colorado salary details

$13

$26

$44

How much do ticket support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for ticket support in Colorado is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Colorado? The most popular types of Ticket Support jobs in Colorado are:
What are popular job titles related to Ticket Support jobs in Colorado? For Ticket Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Colorado look for? The top searched job categories for Ticket Support jobs in Colorado are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,743 per year, or $26.3 per hour.
Desktop Support / Ticket Triage Specialist

Desktop Support / Ticket Triage Specialist

CFS

Arvada, CO

Full-time

Posted 26 days ago

Job description

Desktop Support / Ticket Triage Specialist Overview
An organization seeking to improve the efficiency and responsiveness of its IT support function is hiring a Desktop Support / Ticket Triage Specialist to bring structure and discipline to ticket management and end-user support. The Desktop Support / Ticket Triage Specialist will focus on increasing ticket throughput, improving communication, and enhancing overall user experience.
This Desktop Support / Ticket Triage Specialist role is well suited for someone who thrives in a fast-paced environment and takes pride in consistent, high-quality execution.
Key Responsibilities
  • Manage and resolve a steady volume of technical support requests across end-user systems (40%)
  • Prioritize, triage, and route incoming tickets to ensure timely resolution (30%)
  • Support onboarding and offboarding activities, including system access and device setup (20%)
  • Maintain accurate documentation and ensure all work is clearly communicated and tracked (10%)
Core Functions
  • Provide desktop and user support for hardware, software, and access-related issues
  • Perform imaging, setup, and configuration of devices
  • Execute onboarding/offboarding tasks in alignment with established processes
  • Ensure all work activity is properly logged and visible within the ticketing system
  • Escalate issues appropriately with clear context
Qualifications
Required:
  • Experience working as a Desktop Support / Ticket Triage Specialist or in a similar support role
  • Familiarity with endpoint management tools such as Intune
  • Working knowledge of Microsoft 365 services including Entra ID, Teams, SharePoint, and OneDrive
  • Ability to manage ticket volume while maintaining quality and responsiveness
  • Strong written and verbal communication skills
Preferred:
  • Experience supporting structured onboarding/offboarding processes
  • Familiarity with ticketing systems and service management practices
  • Ability to work effectively in a high-demand environment
Work Environment
  • Onsite role in the Denver, Colorado area, particularly during initial onboarding
  • Standard full-time schedule, Monday through Friday
  • Performance expectations focused on responsiveness, accuracy, and visibility
Success Profile
The Desktop Support / Ticket Triage Specialist will succeed by improving ticket flow, reducing backlog, and maintaining strong communication with users. A high-performing Desktop Support / Ticket Triage Specialist will consistently deliver timely resolutions while contributing to a more organized support environment.
Why This Role
This Desktop Support / Ticket Triage Specialist position provides an opportunity to play a critical role in improving IT operations and end-user satisfaction. The Desktop Support / Ticket Triage Specialist will gain valuable experience in a visible role that contributes directly to organizational efficiency and stability.

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