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Remote Ticket Support Jobs in Colorado (NOW HIRING)

Trivium

High-ticket Closer

Denver, CO · Remote

$250K/yr

US - fully remote We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO ... support the close Handle objections and close decisively Manage follow-ups, pipeline, and deal ...

Engrain

Customer Support Specialist

Greenwood Village, CO · On-site +1

$58K - $60K/yr

Provide technical support, as well as remote troubleshooting that helps resolve hardware, software ... ) and ticket management systems like Salesforce or Zendesk is a significant plus. * Quality ...

Buildofarm

Success Coach

Denver, CO · On-site +1

$50K - $60K/yr

Role Description This is a full-time, remote role for a Success Coach who will guide, support, and ... Qualifications Experience in coaching, consulting, or client success roles, ideally in high-ticket ...

Zayo Group LLC

Senior Network Automation Engineer

Boulder, CO · Remote

$107K - $147K/yr

This position is remote and can be based anywhere in the US or Canada** Responsibilities: Alarming ... Network and Services are monitored (auto-ticketed) to ensure proper ticket creation. * Including ...

Epicenter Innovation

Sales Representative

Denver, CO · On-site +1

$75K - $85K/yr

Our team supports emergency management- & public safety-focused technology companies with their ... Virtual position (100% remote team) * Benefits: healthcare, vision, dental, and life insurance ...

Epicenter Innovation

Sales Representative

Denver, CO · Remote

$75K - $85K/yr

Our team supports emergency management- & public safety-focused technology companies with their ... Virtual position (100% remote team) * Benefits: healthcare, vision, dental, and life insurance ...

Nexthink

Enterprise Account Executive

Denver, CO · Remote

Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...

Nexthink

Enterprise Account Executive

Denver, CO · On-site +1

Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...

Lumen

Director Customer & Network Transformation

Denver, CO · On-site +1

$152K - $202K/yr

Improve ticket performance, efficiency, and service reliability * Support proactive operations ... BenefitsBonus Structure #LI-Remote Requisition #: 342458 Life at Lumen Life at Lumen is human and ...

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Colorado

Remote Ticket Support information

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Colorado? For Remote Ticket Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Colorado look for? The top searched job categories for Remote Ticket Support jobs in Colorado are:
What cities in Colorado are hiring for Remote Ticket Support jobs? Cities in Colorado with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
High-ticket Closer

High-ticket Closer

Trivium

Denver, CO • Remote

$250K/yr

Other

Posted 5 days ago

Job description

Location: US - fully remote

We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO system designed to place businesses in the top 3 positions of Google Maps, dominate local search visibility, and generate inbound customers without relying on paid ads.

This is a commission-only role with a 90-day draw, built for closers who want to control their income and scale deal size based on performance.

What You'll Be Selling

QuickRank is a done-for-you software + execution system powered by AI-driven local SEO automation.

The platform:
Targets up to 10 high-intent keywords per business
Optimizes Google Business Profiles using Google's best practices
Automates posts, products, photos, review strategies, Q&A, and profile engagement
Builds authority through citations and local SEO signals
Tracks rankings and visibility across Google Maps
Increases inbound calls and local customer acquisition
Helps businesses reduce or eliminate dependency on paid advertising

The outcome is simple:

Businesses rank higher, capture more local demand, and generate significantly more revenue from Google Maps and local search. (merchynt.com)

Deal Structure

Cash collected: $2,500 - $30,000+
Recurring: minimum 50% (12 months)
Full backend fulfillment handled internally (you focus on closing)

Your Role

Run high-performance sales calls with business owners
Lead direct discovery to uncover revenue gaps and missed opportunity
Control conversations and move prospects toward decision
Position QuickRank based on ROI, visibility, and customer acquisition
Use ranking data and search visibility to support the close
Handle objections and close decisively
Manage follow-ups, pipeline, and deal momentum
Expand deal size based on client need and your ability to sell

Requirements

What We're Looking For

Proven high-ticket closing experience ($5K+) (3+ years of experience)
Agency, SaaS, or digital marketing background
Strong understanding of local lead generation, SEO, Google Maps, or paid ads
Ability to control calls, create urgency, and close consistently
Competitive, money-driven, and performance-focused

Benefits

Compensation

  • 90-Day Ramp-Up: New hires receive a $5k/mo non-recoverable draw for 3 months, totaling a guaranteed $15k take-home.
  • Sales Quota: The draw requires recouping $5k in sales within 90 days, but the $15k is guaranteed regardless of performance.
  • Post-Ramp: Compensation shifts to 100% commission after the 90-day period.

Performance Standard

Year 1: Up to $250,000 based on performance
Year 2+: $250,000+ expected from top performers

If you want:
high income
high ownership
high expectations

Apply.

If not, this is not the role.

Apply