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Remote Ticket Support Jobs in Colorado (NOW HIRING)

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ... Maintain accurate and complete ticket documentation following ECP best practices * Update and ...

ECP

Senior Customer Support Representative (Remote)

Denver, CO · Remote

$19.75 - $27.25/hr

Monitor ticket data for trends and work proactively with leadership to address * Act as a triage ... Support Product and Engineering during release cycles by assisting with QA and pre-launch testing

Trivium

High-ticket Closer

Denver, CO · Remote

$250K/yr

US - fully remote We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO ... support the close Handle objections and close decisively Manage follow-ups, pipeline, and deal ...

Buildofarm

Success Coach

Denver, CO · On-site +1

$50K - $60K/yr

Role Description This is a full-time, remote role for a Success Coach who will guide, support, and ... Qualifications Experience in coaching, consulting, or client success roles, ideally in high-ticket ...

JLL

Product Implementation Team Manager

Denver, CO · Remote

Oversee the end-to-end support ticket lifecycle * Implement best practices for ticket ... Location: Remote -Albany, NY, Andover, MA, Atlanta, GA, Austin, TX, Baltimore, MD, Boston, MA ...

Datalab USA

Systems Analyst I

Westminster, CO · On-site +1

$60K - $73K/yr

Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...

Datalab USA

Systems Analyst I

Westminster, CO · On-site +1

Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...

LINQ

IT Manager

Denver, CO · Remote

$97K - $119K/yr

Managing identity, devices, and collaboration tooling across a fully remote workforce; the team ... Lead, develop, and support a team of IT professionals responsible for employee-facing technology.

Zayo Group LLC

Senior Network Automation Engineer

Boulder, CO · Remote

$107K - $147K/yr

This position is remote and can be based anywhere in the US or Canada** Responsibilities: Alarming ... Network and Services are monitored (auto-ticketed) to ensure proper ticket creation. * Including ...

Vero Networks

Operations and Financial Analyst

Denver, CO · On-site +1

$75K - $85K/yr

... Operations Remote: Yes POSITION SUMMARY The Operations & Financial Analyst supports executive ... Perform pass-through cost analysis, locate ticket trend analysis, and network operations expense ...

Epicenter Innovation

Sales Representative

Denver, CO · On-site +1

$75K - $85K/yr

Our team supports emergency management- & public safety-focused technology companies with their ... Virtual position (100% remote team) * Benefits: healthcare, vision, dental, and life insurance ...

Epicenter Innovation

Sales Representative

Denver, CO · On-site +1

$75K - $85K/yr

Our team supports emergency management- & public safety-focused technology companies with their ... Virtual position (100% remote team) * Benefits: healthcare, vision, dental, and life insurance ...

Nexthink

Enterprise Account Executive

Denver, CO · Remote

Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...

Nexthink

Enterprise Account Executive

Denver, CO · On-site +1

Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Colorado

Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Colorado?

For Remote Ticket Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Colorado look for?

The top searched job categories for Remote Ticket Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Ticket Support jobs?

Cities in Colorado with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you

Customer Support Representative (Remote)

ECP

Denver, CO • Remote

$17.50 - $22.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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