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Desktop Support Lead Jobs in Colorado (NOW HIRING)

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties / Job Requirements Install, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties / Job Requirements Install, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I.Routine Duties / Job RequirementsInstall, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I.Routine Duties / Job RequirementsInstall, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties / Job Requirements Install, upgrade, and maintain application software for all USGS ...

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

IT Service Desk Lead Bloom Healthcare is seeking an experienced and service-oriented IT Service ... Troubleshoot and support laptops, desktops, iPhones, iPads, printers, peripherals, browsers ...

New

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

Serve as a lead resource for IT service desk tickets, ensuring timely triage, resolution ... Troubleshoot and support laptops, desktops, iPhones, iPads, printers, peripherals, browsers ...

New

ACI Infotech

IT Director

Denver, CO · On-site

... Desktop support, Level 1 & 2 support, and managing the MSSP relationship • Own the Helpdesk and ... lead by setting an example. • Excellent interpersonal and communication skills are mandatory • ...

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All JobsDesktop Support Lead JobsDesktop Support Lead Jobs in Colorado

Desktop Support Lead information

See Colorado salary details

$15

$38

$63

How much do desktop support lead jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support lead in Colorado is $38.04, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $50.58 per hour, depending on experience, location, and employer.

What is a desktop support lead?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a desktop support lead?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

How does a desktop support lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

What are popular job titles related to Desktop Support Lead jobs in Colorado?

For Desktop Support Lead jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Desktop Support Lead jobs in Colorado look for?

The top searched job categories for Desktop Support Lead jobs in Colorado are:

Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in Colorado as of August 2026, with employment types broken down into 71% Full Time, and 29% Temporary. Highlights an 100% In-person job distribution, with an average salary of $79,115 per year, or $38 per hour.

Deskside Support Lead

ANDREW WOMMACK MINISTRIES INC

Woodland Park, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Position Purpose:

The Deskside Support Lead serves as a senior technical resource and hands-on leader within the Deskside Support team. This role works alongside technicians as a primary escalation point, mentor, and trainer, while also providing exceptional technical support - particularly to VIP-level staff. The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced environment. They balance ticket work, projects, and team enablement with excellence and professionalism. This is an opportunity for a dynamic problem-solver who is passionate about serving people and takes pride in delivering high-quality support in a ministry-focused organization.

Essential Duties:

  • Support the Deskside Support Manager and team in daily ticket processing and resolution.
  • Serve as a senior-level escalation point for complex hardware, software, and operating system issues.
  • Troubleshoot and resolve advanced Windows, macOS, and related application issues.
  • Provide white-glove IT support to VIP and executive-level staff as needed.
  • Monitor, respond to, and resolve support requests through the ticketing system while managing a personal ticket queue effectively.
  • Support and mentor Deskside Support Technicians through coaching, training, and technical guidance.
  • Create, maintain, and improve knowledge base articles, technical documentation, and support processes.
  • Develop training materials and assist in onboarding and ongoing skills development for technicians.
  • Effectively support the operational needs of the Deskside Support team.
  • Build and deliver daily technician ticketing and performance reports to the Support Desk Manager.
  • Participate in and contribute to IT Operations projects as assigned.
  • Provide on-site IT support during conferences, events, and ministry functions.
  • Assist with standardization efforts, documentation, and continuous improvement initiatives.
  • Perform other duties as assigned to support IT Operations and organizational needs.

Knowledge, Skills, and Abilities:

  • Ability to effectively handle a wide variety of duties with minimal supervision.
  • Strong working knowledge of ticketing systems and service management best practices.
  • Strong communication skills, including verbal, written, and listening.
  • Exceptional time management and organization skills with a strong attention to detail.
  • Proven customer service mindset with a calm, professional demeanor.
  • Ability to build and maintain strong professional relations with staff and team.
  • Ability to lift and/or move equipment/boxes up to 50 lbs.
  • Ability to multitask effectively in an open, collaborative office space with frequent interruptions.
  • Effectively operate Windows and Mac-based computers.
  • Strong working knowledge of Mac-based environments.
  • Excellent problem-solving skills.
  • Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite.

Requirements:

  • Must have a personal relationship with Jesus Christ.
  • Must sign the Statement of Faith.
  • A high school diploma or equivalent education is required.
  • A Charis Bible College student or graduate is preferred.
  • 5+ years of progressive desktop or deskside support background.
  • 2+ years of VIP or executive-level support.
  • Microsoft certification(s) preferred.
  • CompTIA A+, Network+, Security+ certifications required.
  • Must pass all required checks.

Experience:

  • Microsoft Windows 10 and Windows 11 support experience.
  • Microsoft 365/Office 365 support experience.
  • MacOS and iOS support experience.
  • 5+ years of general hardware/software support.
  • Compensation is commensurate with experience.

We offer a comprehensive benefits package for full-time employees to include the following: Medical,Dental,Vision,Paid Time Off (PTO),Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care,Health Savings Account (HSA),Voluntary Life and AD&D,Short Term Disability,Long Term Disability,403(b) Retirement Plan,Life Assistance Program, Accident/Hospital,ID Shield/Legal Shield and Telehealth

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God's people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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