ZipRecruiter

Log In

1

Desktop Support Lead Jobs in Colorado (NOW HIRING)

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I.Routine Duties / Job RequirementsInstall, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties / Job Requirements Install, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I.Routine Duties / Job RequirementsInstall, upgrade, and maintain application software for all USGS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties / Job Requirements Install, upgrade, and maintain application software for all USGS ...

next page

Showing results 1-20

All JobsDesktop Support Lead JobsDesktop Support Lead Jobs in Colorado

Desktop Support Lead information

See Colorado salary details

$15

$38

$63

How much do desktop support lead jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support lead in Colorado is $38.04, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $50.58 per hour, depending on experience, location, and employer.

How does a desktop support lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What is a desktop support lead?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a desktop support lead?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

What are popular job titles related to Desktop Support Lead jobs in Colorado? For Desktop Support Lead jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Desktop Support Lead jobs in Colorado look for? The top searched job categories for Desktop Support Lead jobs in Colorado are:
Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,115 per year, or $38 per hour.

Desktop Support Engineer

Cardinal Group Managment

Denver, CO

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Cardinal Group Companies rating

5.7

Company rating: 5.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

180th of 202 rated real estate companies

Job description

Position: Desktop Support Engineer

Compensation: Pursuant to state regulations, the salary range is $56,000-$62,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

Summary
The Desktop Support Engineer is responsible for providing day-to-day technical assistance, hardware provisioning, and system maintenance for Cardinal communities and corporate team members. This role acts as the first line of support, ensuring a seamless operational experience by troubleshooting IT issues, tracking enterprise assets, and supporting our proprietary property management software.

Responsibilities

  • User Assistance: Assist team members with day-to-day computer hardware and software issues to minimize operational disruptions.
  • Hands-on Setup: Handle setting up computer hardware systems, installing applications, and upgrading software in alignment with company security standards.
  • System Maintenance: Perform continuous laptop maintenance and general computer infrastructure upkeep.
  • Asset Tracking: Lead internal inventory management tracking for corporate and regional IT equipment to maintain an accurate system of record.
  • Property Support: Provide technical troubleshooting to all Cardinal housing communities to help manage operational and accounting tasks within our proprietary property management software.
  • Team Collaboration: Assist the existing Systems team with the daily operation and general maintenance of the company's broader systems environment.

Qualifications & Core Expectations 

  • Work Location: Must work entirely on-site at the Denver, CO headquarters (not remote eligible).
  • Problem Solving: Basic technical troubleshooting skills with the ability to diagnose desktop, hardware, and printer connectivity issues efficiently.
  • Customer Service: Strong communication skills with the proven ability to explain technical issues in simple, non-technical terms to property staff and team members.
  • Experience: 0–2 years of experience in an IT support, helpdesk, or customer service role (entry-level candidates with a strong technical aptitude or relevant certifications like CompTIA A+ are encouraged to apply).
  • Cultural Alignment: Ability to represent and uphold the Cardinal Culture and core corporate values every day.

Work Environment
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands
The physical demands described here are representative of those required of a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel, and talk or hear. The Team Member is frequently required to stand, walk, reach with hands and arms, and stoop or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Regular local travel may be required to assist properties as needed, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

What Cardinal Group Companies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply