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Comcast Technical Support Representative Jobs in Colorado

Comcast

Xfinity Retail Service Associate

Aurora, CO

$19.31/hr

... Comcast. Job Summary The Mobile Retail Service Associate (Mobile RSA) supports the store team in ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Comcast

Xfinity Retail Service Associate

Denver, CO

$19.31/hr

... your career at Comcast. Job Summary The Retail Service Associate supports the store team in ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Comcast

Site Reliability Engineer

Centennial, CO

$104K - $156K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

May direct workflow and act as a technical lead. * Consistently exercises independent judgment and ... Comcast supports you at all life stages. * Courtesy Services - We offer all of our full-time ...

Comcast

Xfinity Retail Service Associate

Denver, CO

$19.31/hr

... your career at Comcast. Job Summary The Retail Service Associate supports the store team in ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Comcast

Engineer 3, Network Engineering - SDWAN

Denver, CO · On-site

$92K - $138K/yr

... supporting and troubleshooting SD-WAN services for Comcast Business mid-market customers. This role serves as a technical escalation point for service assurance, change requests, and incident ...

Comcast

Manager, Revenue Planning

Englewood, CO

$105K - $173K/yr

Comcast brings together the best in media and technology. We drive innovation to create the world ... Serves as a technical liaison to Accounting, management and other staff by providing financial ...

Sika

Technical Service Representative- Flooring

Denver, CO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Technical Service Representative for the Flooring Target Market. The ... Provide technical support to customers, contractors, applicators, distributors, sales personnel ...

Sika AG

Technical Service Representative- Flooring

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Technical Service Representative for the Flooring Target Market. The ... Provide technical support to customers, contractors, applicators, distributors, sales personnel ...

Comcast

Sr. Data Python Engineer - FreeWheel

Englewood, CO

$135K - $203K/yr

... supporting real‑time and batch ingestion Technical Leadership & Design * Serve as a technical ... Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment ...

Comcast

Customer Experience Representative (Repair)

Denver, CO · On-site

$16.50 - $22.50/hr

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential ... technical questions about our products and equipment, addressing billing issues, promoting and ...

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Comcast Technical Support Representative information

What is a Comcast Technical Support Representative?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What are the key skills and qualifications needed to thrive as a Comcast Technical Support Representative?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are popular job titles related to Comcast Technical Support Representative jobs in Colorado?

For Comcast Technical Support Representative jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Comcast Technical Support Representative jobs in Colorado look for?

The top searched job categories for Comcast Technical Support Representative jobs in Colorado are:

What cities in Colorado are hiring for Comcast Technical Support Representative jobs?

Cities in Colorado with the most Comcast Technical Support Representative job openings:

Comcast Technical Support Representative jobs near you
Infographic showing various Comcast Technical Support Representative job openings in Colorado as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution.

Xfinity Retail Service Associate

Comcast

Aurora, CO

$19.31/hr

Full-time

Posted 29 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities - Mobile FocusedMobile Activations & Customer Education
  • Provide a white-glove experience activating new devices or BYOD to the network.
  • Guide customers through tablet setup and connectivity options.
  • Support activation and pairing of wearable devices for seamless use.
  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
  • Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
  • Troubleshoot and resolve complex device or service issues.
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
  • Use advanced tools to manage escalations.
Mobile Support
  • Assist customers with transferring contacts, emails, and media.
  • Provide password resets with appropriate credential verification.
  • Activate and configure SIM or eSIM for device connectivity.
  • Perform in-depth diagnostics to identify and resolve issues.
  • Process returns or exchanges in compliance with company policies.
  • Assist with warranty claims and replacement processes.
  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities - When No Primary Actions Occur or on Red FloorCustomer Check-In
  • Provide hands-on demonstrations of devices and features to enhance value.
Operations
  • Support store resets for proper merchandising and operational readiness.
  • Maintain visual standards and product placement for optimal customer experience.
  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
  • Facilitate quick device swaps for customers.
  • Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
  • Understand and follow the Comcast Operating Principles.
  • Own the customer experience and promote digital options at every touchpoint.
  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
  • Win as a team through collaboration and openness to new ideas.
  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
  • Drive results and operational excellence.
  • Foster and support a culture of inclusion.
  • Do what's right for customers, teammates, communities, and investors.
Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Skills

Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Compensation

Base Pay: $19.31

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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