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Comcast Technical Support Representative Jobs in Indiana

Netpace

Services Support Rep

Indianapolis, IN · Hybrid

Technical It Helpdesk Role Location: Client Facility Indianapolis, IN (Training on-site then ... Previous computer support preferred. * Understanding of Active Directory to unlock and reset ...

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Comcast Technical Support Representative information

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How much do comcast technical support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for comcast technical support representative in Indiana is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.88 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What is a Comcast Technical Support Representative job?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the key skills and qualifications needed to thrive in the Comcast Technical Support Representative position, and why are they important?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are the most commonly searched types of Comcast Technical Support Representative jobs in Indiana? The most popular types of Comcast Technical Support Representative jobs in Indiana are:
What job categories do people searching Comcast Technical Support Representative jobs in Indiana look for? The top searched job categories for Comcast Technical Support Representative jobs in Indiana are:
What cities in Indiana are hiring for Comcast Technical Support Representative jobs? Cities in Indiana with the most Comcast Technical Support Representative job openings:
Comcast Technical Support Representative jobs near you
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN • On-site

$16 - $18/hr

Full-time

Posted 8 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 76 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.

Reports to: Technical Support Manager

Job Status: Non-Exempt

Responsibilities:

  • Educate customers about our services and how they function using simple, easy to understand language.

  • Interact with customers in a friendly, professional and patient manner.

  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.

    • Fixed wireless and fiber internet connections

    • Whole-home managed Wifi

    • Phone services

    • TV services

  • Schedule service call appointments as needed to resolve customer issues with the services listed above.

  • Document all customer interactions thoroughly using our ticketing system.

  • Respond in a timely manner to technical support requests using the phone and live chat support methods.

  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:

  • High School Education or equivalent required

  • Familiarity with basic networking including

    • Static IP reservations

    • Basic router function and configuration

    • Public and private IP assignments

    • Physical ethernet and fiber connections

  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.

  • Familiarity with basics of RF technology including

    • Local Wifi broadcasting

    • Interference mitigation

    • Channel bandwidth and RF frequencies

    • RF behavior

  • Familiarity with internet speed, latency, and jitter.

  • Ability to work weekends required

  • Ability to work well with people under stress

  • Able to be on the phone for long periods of time

  • Ability to follow basic troubleshooting processes consistently

  • Ability to juggle several projects or items at one time

  • Flexible schedule preferred

  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems

  • Ability to generate and read error logs and reports.

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