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Comcast Technical Support Representative Jobs in Indiana

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Motorola

$90K - $110K/yr

As a Senior Technical Support Engineer, you will work in a people-first culture to support and ... Client Engagement to represent the organization and manage customer relationships with high ...

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Comcast Technical Support Representative information

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How much do comcast technical support representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for comcast technical support representative in Indiana is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.88 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Comcast Technical Support Representative?

As a Comcast Technical Support Representative, you'll primarily handle inbound calls or chats from customers seeking help with their internet, TV, or phone services. Your day may involve diagnosing technical issues, walking customers through troubleshooting steps, and escalating complex problems to higher-level support when needed. You'll also document each interaction in a ticketing system and may occasionally collaborate with other team members or departments to resolve challenging cases. This role is dynamic and fast-paced, offering the opportunity to develop strong customer service and technical skills while directly supporting Comcast's large customer base.

What is a Comcast Technical Support Representative job?

A Comcast Technical Support Representative assists customers with technical issues related to Comcast products and services, including internet, cable TV, and phone support. They troubleshoot connectivity problems, guide customers through troubleshooting steps, and escalate complex issues when necessary. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast systems. Representatives may also provide billing assistance and recommend service upgrades. This position often involves handling customer inquiries via phone, chat, or email.

What are the key skills and qualifications needed to thrive in the Comcast Technical Support Representative position, and why are they important?

To thrive as a Comcast Technical Support Representative, solid problem-solving abilities, technical aptitude, and experience in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with troubleshooting software, ticketing systems like Salesforce or ServiceNow, and knowledge of Comcast's products are typically needed. Excellent communication skills, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities help representatives efficiently resolve customer issues, provide a positive experience, and uphold company standards.

What are the most commonly searched types of Comcast Technical Support Representative jobs in Indiana? The most popular types of Comcast Technical Support Representative jobs in Indiana are:
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Comcast Technical Support Representative jobs near you
Technical Support Representative III

Technical Support Representative III

Surf Internet

La Porte, IN • On-site

$28 - $30/hr

Other

Posted 7 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

36th of 83 rated telecommunications companies

Job description

Overview
Surf Internet is seeking a highly experienced Tier 3 Technical Support Representative to serve as a front-line escalation point for our most complex technical issues and highest-value customers. This role operates at the intersection of advanced technical troubleshooting, customer ownership, and cross-functional leadership.
As a Tier 3 representative, you will lead the resolution of critical incidents, support enterprise clients directly. You will drive root cause analysis, and ensure a seamless, high-quality customer experience at scale.
Reports To: Technical Support Manager
Department: Technical Support
Job Status: Non-Exempt
Responsibilities:
Advanced Technical Ownership
  • Serve as the highest escalation point for complex and high-impact technical issues, including enterprise and business-critical outages.
  • Lead end-to-end resolution of incidents, including diagnosis, mitigation, root cause analysis (RCA), and prevention.
  • Handle advanced networking issues across fiber, fixed wireless, and VoIP systems.

Enterprise Customer Support
  • Act as a front-line technical contact for enterprise and high-value customers.
  • Own and manage critical tickets with a strong focus on communication, urgency, and transparency.
  • Translate complex technical issues into clear, business-impacting terms for customers.

Incident Management & Leadership
  • Lead enterprise incident response efforts, coordinating across Network Operations, Engineering, and Field teams.
  • Drive incident bridges, provide real-time updates, and ensure timely resolution.
  • Maintain accountability for escalations and customer satisfaction.

Cross-Functional Collaboration
  • Partner with Engineering, Network Operations, and Product teams to resolve defects and improve service reliability.
  • Escalate bugs, infrastructure gaps, and recurring issues with detailed technical documentation.
  • Influence product and operational improvements based on frontline insights.

Mentorship & Team Development
  • Act as a technical mentor and escalation resource for Tier 1 and Tier 2 agents.
  • Provide guidance, training, and knowledge sharing to improve overall team capability.

Process Improvement & Strategy
  • Identify trends, recurring issues, and inefficiencies; propose and implement solutions.
  • Contribute to automation, tooling improvements, and workflow optimization.
  • Help define escalation paths, incident response standards, and support best practices.

Documentation & Knowledge Management
  • Maintain detailed and accurate documentation of incidents, RCAs, and resolutions.
  • Contribute to internal knowledge bases and technical runbooks.
  • Ensure enterprise-level issues are well-documented for future prevention.

Qualifications:
  • High School diploma or equivalent required; advanced technical certifications or relevant experience strongly preferred.
  • 3+ years of experience in technical support, networking, or ISP environments, including Tier 2/3 support.
  • Deep understanding of:
  • LAN/WAN networking, TCP/IP, DNS, DHCP
  • Fiber and fixed wireless technologies
  • VoIP systems (SIP, call quality troubleshooting)
  • Advanced Wi-Fi systems (including mesh networks like Eero)
  • Experience with packet analysis tools (e.g.,PingPlotter ) and network diagnostics.
  • Experience with ticketing systems, CRM platforms, and monitoring tools.
  • Ability to leverage logs, metrics, and telemetry for troubleshooting and RCA.
  • Exceptional analytical and troubleshooting skills with a methodical approach.
  • Ability to lead complex incident resolution under pressure.
  • Strong decision-making skills with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
  • Strong customer-first mindset, especially for enterprise clients.
  • Proven ability to work cross-functionally in fast-paced environments.
  • Comfortable handling high-severity incidents and shifting priorities.
  • Self-driven with a strong sense of ownership and accountability.

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