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Director Comcast Technical Support Representative Jobs

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

Goodwill of Southern Nevada

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Technical Support Representative

Las Vegas, NV · On-site

$18.05/hr

Technical Support Representatives are responsible for communicating and coordinating with vendors as needed. Technical Support Representatives also provide guidance, training, and assistance to users ...

Xante corp

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Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

WAZER

Technical Support Representative

Yonkers, NY · On-site

We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help our customers turn their designs into usable parts. We are looking for energetic ...

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All JobsComcast Technical Support Representative JobsDirector Comcast Technical Support Representative Jobs

Director Comcast Technical Support Representative information

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$12

$21

$31

How much do director comcast technical support representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for director comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Director Comcast Technical Support Representative vs Comcast Technical Support Representative?

AspectDirector Comcast Technical Support RepresentativeComcast Technical Support Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsProvides technical assistance, resolves customer issues, supports troubleshooting
CredentialsTypically requires leadership experience, technical knowledge, possibly management certificationsTechnical knowledge, customer service skills, relevant certifications often preferred
Work EnvironmentOffice-based, leadership meetings, team managementCall centers, remote support, direct customer interaction
Industry UsageCommon in large telecom companies like Comcast for managerial rolesStandard support roles across telecom and cable providers

The main difference is that the Director Comcast Technical Support Representative focuses on managing support teams and strategic planning, while the Comcast Technical Support Representative handles direct customer support and troubleshooting. The director role involves leadership and oversight, whereas the support representative role is more hands-on with customer issues.

What cities are hiring for Director Comcast Technical Support Representative jobs? Cities with the most Director Comcast Technical Support Representative job openings:
What are the most commonly searched types of Comcast Technical Support Representative jobs? The most popular types of Comcast Technical Support Representative jobs are:
What states have the most Director Comcast Technical Support Representative jobs? States with the most job openings for Director Comcast Technical Support Representative jobs include:
Director Comcast Technical Support Representative jobs near you
Infographic showing various Director Comcast Technical Support Representative job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 41% As Needed, 24% Full Time, 1% Part Time, 29% Temporary, and 4% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Marvel Refrigeration

Greenville, MI • On-site

Full-time

Life, Retirement, PTO

Posted 9 days ago

Job description

Job Type
Full-time
Description
Now Hiring
Technical Support Representative
Location: Greenville, Michigan
Reports to: Technical Support Supervisor
Salary: Negotiable (Non-Exempt)
Composition Brands, renowned leaders in premium appliances, is seeking a customer-focused and technically skilled Customer Service Technical Support Representative to join our growing team. This role is essential in delivering exceptional support to customers by providing expert technical assistance, resolving product-related inquiries, and ensuring a best-in-class customer experience that reflects the quality of our premium refrigeration brands.
As a Customer Service Technical Support Representative, you will serve as a trusted resource for customers, distributors, service partners, and internal teams by troubleshooting technical issues, answering product and warranty questions, and providing timely, accurate solutions. You will collaborate closely with engineering, quality, manufacturing, and customer service teams to identify root causes, resolve concerns efficiently, and support continuous product improvement. Through your technical expertise, problem-solving abilities, and commitment to outstanding customer service, you will help strengthen customer satisfaction and uphold the reputation of our innovative brands, including U-Line, Marvel, Viking Refrigeration, and Lynx.
Perks you can expect from us:
  • A competitive benefits package including 401(k) matching
  • Company provided life insurance, short and long-term disability insurance
  • Paid time off at start
  • Paid holidays
  • Tuition reimbursement
  • Employee referral program.

Expected Hours of Work:
This is a full-time position. General hours are Monday through Friday, between 8:00a.m. -7:30 p.m. EST, plus overtime when required.
Position Overview:
The Technical Support Representative provides expert technical assistance to authorized service providers, consumers, and internal departments regarding Viking, AGA, and Lynx residential appliances. This position serves as a key technical resource, helping diagnose and resolve product issues while delivering exceptional customer support and ensuring accurate documentation of all service-related activities.
Responsibilities:
  • Provide technical support to field service technicians via phone and email regarding installation, troubleshooting, diagnosis, and repair procedures.
  • Assist consumers with technical inquiries and product-related concerns through phone and email communication.
  • Accurately document technical support interactions, troubleshooting steps, and resolutions within company databases and service management systems.
  • Collaborate closely with Customer Support, Engineering, Sales, Regional Service Managers (RSMs),Parts, and other internal departments to resolve technical issues.
  • Monitor and manage Technical Support and Parts Department email inboxes daily to ensure timely responses and follow-up.
  • Review and code labor claims assigned to specific territories and regions in accordance with company policies.
  • Maintain current knowledge of Viking, AGA, and Lynx products, technical bulletins, service procedures, and product updates.
  • Identify recurring product issues and communicate findings to management and engineering teams.
  • Support training initiatives and assist with special projects as assigned.
  • Demonstrate reliability through consistent attendance, punctuality, and professionalism.
  • Maintain a positive attitude and willingness to assume additional responsibilities as business needs evolve.
  • Contribute to a team-oriented environment focused on providing industry-leading technical support.
  • Performs other related duties as assigned.

Requirements
Qualifications:
  • Minimum of 5-10 years of experience in appliance repair, technical service, technical support, or a related technical field.
  • Strong working knowledge of gas, electrical, refrigeration, and appliance systems.
  • Viking, AGA, and Lynx product experience preferred.
  • Proven ability to diagnose and resolve complex technical issues.
  • Ability to read and interpret wiring diagrams, schematics, service manuals, and technical documentation.
  • Previous experience in technical support, field service, technical training, or customer service is preferred.
  • Technical education, certification, or vocational training preferred.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with Microsoft Outlook, Microsoft Office applications, and computer-based service management systems.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Self-motivated team player with initiative, professionalism, and a commitment to continuous learning and development.

Other Requirements:
  • Technical Troubleshooting
  • Customer Service Excellence
  • Problem Solving and Critical Thinking
  • Communication Skills
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Adaptability and Continuous Improvement

Working Conditions:
  • Office based.
  • 8-hour shifts
  • Monday- Friday

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