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Director Comcast Technical Support Representative Jobs

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

Brick Co.

Technical Support Representative

Mission, KS · On-site

$18 - $20/hr

Job Summary / About the Role We're looking for a Technical Support Representative to help deliver an exceptional support experience for Brick customers. This role is critical in resolving complex ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

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Director Comcast Technical Support Representative information

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How much do director comcast technical support representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for director comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Director Comcast Technical Support Representative vs Comcast Technical Support Representative?

AspectDirector Comcast Technical Support RepresentativeComcast Technical Support Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsProvides technical assistance, resolves customer issues, supports troubleshooting
CredentialsTypically requires leadership experience, technical knowledge, possibly management certificationsTechnical knowledge, customer service skills, relevant certifications often preferred
Work EnvironmentOffice-based, leadership meetings, team managementCall centers, remote support, direct customer interaction
Industry UsageCommon in large telecom companies like Comcast for managerial rolesStandard support roles across telecom and cable providers

The main difference is that the Director Comcast Technical Support Representative focuses on managing support teams and strategic planning, while the Comcast Technical Support Representative handles direct customer support and troubleshooting. The director role involves leadership and oversight, whereas the support representative role is more hands-on with customer issues.

What cities are hiring for Director Comcast Technical Support Representative jobs? Cities with the most Director Comcast Technical Support Representative job openings:
What are the most commonly searched types of Comcast Technical Support Representative jobs? The most popular types of Comcast Technical Support Representative jobs are:
What states have the most Director Comcast Technical Support Representative jobs? States with the most job openings for Director Comcast Technical Support Representative jobs include:
Director Comcast Technical Support Representative jobs near you
Infographic showing various Director Comcast Technical Support Representative job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

EBSCO

On-site, Remote

$37K - $52K/yr

Full-time

Posted 16 days ago

Job description

 EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.Your Opportunity

The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across the entire suite of EBSCO products
  • Perform problem determination/problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.

About You
  • 2 Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart

  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)
Pay RangeUSD $37,055.00 - USD $52,935.00 /Yr.Employment Type: FULL_TIME

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