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Director Comcast Technical Support Representative Jobs

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

shentel

Technical Support Rep I

Lynchburg, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

TCWGlobal

Technical Support Representative

Long Beach, CA · On-site

$20 - $23.50/hr

Tech Support Representative W2 Contract to Hire Hybrid, Long Beach, CA 90806 $20-23.50/hr ... Maintain accurate technical support logs and detailed records while following established company ...

shentel

Technical Support Rep I

Lynchburg, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

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All JobsComcast Technical Support Representative JobsDirector Comcast Technical Support Representative Jobs

Director Comcast Technical Support Representative information

See salary details

$12

$21

$31

How much do director comcast technical support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for director comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Director Comcast Technical Support Representative vs Comcast Technical Support Representative?

AspectDirector Comcast Technical Support RepresentativeComcast Technical Support Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsProvides technical assistance, resolves customer issues, supports troubleshooting
CredentialsTypically requires leadership experience, technical knowledge, possibly management certificationsTechnical knowledge, customer service skills, relevant certifications often preferred
Work EnvironmentOffice-based, leadership meetings, team managementCall centers, remote support, direct customer interaction
Industry UsageCommon in large telecom companies like Comcast for managerial rolesStandard support roles across telecom and cable providers

The main difference is that the Director Comcast Technical Support Representative focuses on managing support teams and strategic planning, while the Comcast Technical Support Representative handles direct customer support and troubleshooting. The director role involves leadership and oversight, whereas the support representative role is more hands-on with customer issues.

What cities are hiring for Director Comcast Technical Support Representative jobs? Cities with the most Director Comcast Technical Support Representative job openings:
What are the most commonly searched types of Comcast Technical Support Representative jobs? The most popular types of Comcast Technical Support Representative jobs are:
What states have the most Director Comcast Technical Support Representative jobs? States with the most job openings for Director Comcast Technical Support Representative jobs include:
Director Comcast Technical Support Representative jobs near you
Infographic showing various Director Comcast Technical Support Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 36% Full Time, 60% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN • On-site

$16 - $18/hr

Full-time

Posted 17 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 76 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer's internet issue as well as programming and troubleshooting Surf's managed routers. They are also responsible for scheduling service appointments when a technician visit is required.
Reports to: Technical Support Manager
Job Status: Non-Exempt
Responsibilities:
  • Educate customers about our services and how they function using simple, easy to understand language.
  • Interact with customers in a friendly, professional and patient manner.
  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.
    • Fixed wireless and fiber internet connections
    • Whole-home managed Wifi
    • Phone services
    • TV services
  • Schedule service call appointments as needed to resolve customer issues with the services listed above.
  • Document all customer interactions thoroughly using our ticketing system.
  • Respond in a timely manner to technical support requests using the phone and live chat support methods.
  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:
  • High School Education or equivalent required
  • Familiarity with basic networking including
    • Static IP reservations
    • Basic router function and configuration
    • Public and private IP assignments
    • Physical ethernet and fiber connections
  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.
  • Familiarity with basics of RF technology including
    • Local Wifi broadcasting
    • Interference mitigation
    • Channel bandwidth and RF frequencies
    • RF behavior
  • Familiarity with internet speed, latency, and jitter.
  • Ability to work weekends required
  • Ability to work well with people under stress
  • Able to be on the phone for long periods of time
  • Ability to follow basic troubleshooting processes consistently
  • Ability to juggle several projects or items at one time
  • Flexible schedule preferred
  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems
  • Ability to generate and read error logs and reports.

Apply