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Isogent Partners LLC.

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Senior Technical Support Representative (MSP experience required)

Plano, TX · On-site

$25 - $30/hr

Continuously develops their technical expertise Company Description At Isogent, we help small and mid-sized businesses leverage technology to operate more efficiently, securely, and confidently. As a ...

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Isogent information

Which 3 jobs will survive AI?

Jobs like healthcare professionals, such as nurses and doctors, are likely to survive AI due to the need for human judgment and empathy. Skilled trades like electricians and plumbers will also remain in demand because of the hands-on nature of their work. Additionally, roles requiring complex problem-solving and creativity, such as software developers and designers, are less susceptible to automation.

What is an Isogent?

The term 'Isogent' does not refer to a widely recognized job title or profession. It may be a company name, a brand, or a misspelling of another job title, such as 'agent' or 'isogenist.' If you are seeking information about a specific role or company named Isogent, please provide more context or verify the spelling. Understanding the correct term will help in identifying the responsibilities and qualifications associated with the role.

What kind of jobs use stenography?

Jobs that use stenography include court reporters, closed captioners, and transcriptionists, who rely on stenotype machines and shorthand skills to transcribe spoken words quickly and accurately. These roles often require certification and proficiency in stenographic software, with work environments including courts, broadcast stations, and legal settings.

What are the key skills and qualifications needed to thrive as an Isogent, and why are they important?

I'm sorry, but 'Isogent' is not a recognized real-world professional job title, so I cannot provide an accurate response based on your requirements.

What is the difference between Isogent vs Geotechnical Engineer?

AspectIsogentGeotechnical Engineer
Required CredentialsEngineering degree, certifications in geotechnical or civil engineeringEngineering degree, geotechnical engineering license or certification
Work EnvironmentConstruction sites, laboratories, consulting firmsConstruction sites, consulting firms, research facilities
Industry UsageSpecializes in geotechnical testing and analysisDesign and analysis of soil and foundation systems
Common Search/ComparisonYesYes

Isogent and Geotechnical Engineers both work within the geotechnical field, often collaborating on soil testing and foundation projects. While Isogent may focus more on testing services and analysis, Geotechnical Engineers are involved in designing foundation systems and assessing ground stability. Both roles require similar credentials and are used in construction and engineering industries, making them common points of comparison for job seekers and employers.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales representatives, real estate agents, and skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than formal college degrees and may involve independent work or commission-based pay structures.

What are some typical projects that Isogents work on, and how do they collaborate with other departments?

Isogents often engage in projects that focus on optimizing information systems and streamlining organizational workflows. They typically work closely with IT, operations, and business analysis teams to identify process improvements and implement technology solutions. Collaboration is key, as Isogents must communicate requirements between departments, facilitate training, and support change management initiatives. This cross-functional teamwork helps ensure that technology aligns with business goals and enhances overall efficiency.

Does Conduent offer work from home?

Conduent offers remote work options for many of its roles, including some positions related to customer service, IT, and administrative tasks. The availability of work-from-home opportunities depends on the specific job, location, and company policies at the time of hiring.
More about Isogent jobs
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What states have the most Isogent jobs? States with the most job openings for Isogent jobs include:
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Isogent jobs near you
Senior Technical Support Representative (MSP experience required)

Senior Technical Support Representative (MSP experience required)

Isogent Partners LLC.

Plano, TX • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

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Job description

Position Overview

The Senior Technical Support Engineer serves as a technical escalation resource for the Service Desk while continuing to provide exceptional direct client support. This role is designed for an experienced MSP professional who enjoys solving complex technical issues, mentoring teammates through difficult problems, and driving high-quality service delivery.

This is not a people management position. Instead, you'll lead through technical expertise, coaching, collaboration, and ownership.

What You'll Do

Advanced Technical Support

  • Resolve complex Tier II and Tier III technical issues
  • Troubleshoot Windows Server and desktop environments
  • Support Microsoft 365, Azure AD/Entra ID, Exchange Online, and SharePoint
  • Administer Active Directory, Group Policy, DNS, DHCP, and networking fundamentals
  • Support virtualization environments including VMware and Hyper-V
  • Diagnose firewall, VPN, routing, switching, and wireless networking issues
  • Respond to security incidents and remediation efforts
  • Manage endpoint security platforms and backup solutions
  • Perform root cause analysis for recurring issues
  • Document solutions to improve future support

Technical Leadership

  • Serve as the primary escalation point for difficult support tickets
  • Coach Tier I and Tier II technicians through troubleshooting rather than simply taking over tickets
  • Assist with technical decision-making during major incidents
  • Promote consistent troubleshooting methodologies across the team
  • Share technical knowledge through documentation and informal training
  • Support onboarding of new technicians

Client Success

  • Build trusted relationships with clients
  • Communicate technical concepts in a way non-technical users understand
  • Take ownership of client issues through resolution
  • Recommend proactive improvements that increase security, reliability, and efficiency

What We're Looking For

Required

  • 5+ years of technical support experience
  • 3+ years working for a Managed Service Provider (MSP)
  • Strong Windows Server administration experience
  • Advanced Microsoft 365 administration
  • Azure AD / Entra ID administration
  • Active Directory
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)
  • Experience supporting multiple client environments simultaneously
  • Excellent troubleshooting and analytical skills
  • Outstanding written and verbal communication

Preferred

  • Microsoft certifications
  • CompTIA Network+
  • CompTIA Security+
  • Azure certifications
  • Experience with RMM platforms
  • Experience with PSA/ticketing systems
  • Experience with endpoint detection and response (EDR) solutions
  • Experience supporting cloud migrations

Success in This Role

The ideal candidate:

  • Takes ownership from start to finish
  • Remains calm during high-pressure situations
  • Enjoys solving the problems others get stuck on
  • Coaches teammates instead of creating dependencies
  • Thinks proactively instead of reactively
  • Values documentation as much as technical skill
  • Continuously develops their technical expertise

Company Description

At Isogent, we help small and mid-sized businesses leverage technology to operate more efficiently, securely, and confidently. As a Managed Service Provider (MSP), we pride ourselves on delivering responsive support, building long-term client relationships, and continuously improving the way we work.
Our team operates by four core tenets:
Be Helpful
Take Ownership
Continuously Improve
Be the Authority
We're looking for someone who naturally embodies those values while serving as a technical leader for our support team.