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Remote Technical Support Manager Jobs in Ohio (NOW HIRING)

Genetec

Technical Account Manager

Columbus, OH · On-site +1

As Technical Account Manager, you will be the main point of contact and technical account owner for ... You will monitor support requests to identify any recurring issues and may recommend changes to ...

SMC Region USC

Sales Support Specialist

Cincinnati, OH · On-site +1

$21.50 - $29.25/hr

... technical support, and other business functions to manage orders, maintain accurate customer ... This position is eligible for remote work within the United States. What You'll DoSales Operations ...

Sandvik

Sales Support Specialist

Cincinnati, OH · On-site +1

$21.50 - $29.25/hr

... technical support, and other business functions to manage orders, maintain accurate customer ... This position is eligible for remote work within the United States. What You'll DoSales Operations ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

This is a new remote role on a small, experienced team where you'll have direct customer engagement ... Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

This is a new remote role on a small, experienced team where you'll have direct customer engagement ... Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely ...

Atlas Copco

Networking Support: Configure, connect, and troubleshoot Atlas Copco tools and software within the ... You will report directly to the Site Manager and work onsite daily at General Motor's Bowling Green ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Excellent communication skills, with the ability to clearly explain technical concepts and manage ...

Charter Manufacturing Company

Remote-based in OH or WI * Travel Expectations: 50% domestic travel to US customers * Applicants ... Customer & Product Support * Manage customer claims and address field concerns. * Interpret ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

... technical problems. All Riverside Research opportunities require U.S. Citizenship. Position Overview Riverside Research is seeking a full-time Remote Sensing Scientist in support of the National Air ...

Nexaminds

Technical Product Manager

Cincinnati, OH · On-site +1

$160K - $185K/yr

Nexaminds i s looking for a Technical Product Manager to support a Retail Sales Data Platform ... Remote work options ???? * Flexible working hours ???? * Benefits above the law * But it's not just ...

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Showing results 41-60

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Ohio

Remote Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do remote technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What are popular job titles related to Remote Technical Support Manager jobs in Ohio?

For Remote Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Ohio look for?

The top searched job categories for Remote Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Technical Support Manager jobs?

Cities in Ohio with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Technical Account Manager

Genetec

Columbus, OH • On-site, Remote

Full-time

Retirement

Posted 24 days ago

Job description

Job overview:
As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develops, with the mission to complement our partners and ecosystems to enable them deliver the full value potential of our technology for our most sophisticated customers to achieve their business objectives. We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings.
Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success.
You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business.
Your day at a glance:
  • Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
  • Offer technical support when needed
  • Work with internal support teams to escalate issues
  • Provide business, technical, and product knowledge support to the customer
  • Understand the existing system architecture and become Genetec's Subject Matter Expert (SME) in the customer's environment
  • Address product-related questions and technical challenges
  • Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
  • Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
  • Streamline product feature requests
  • Assist with new product updates and Demos
  • Provide guidance and recommendations on how to optimize system(s)
  • Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
  • Documenting Statement of Work (SOW) based on the review's outcomes
  • Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
  • Maintain current functional and technical knowledge of the Genetec product line

What makes you a great fit:
  • Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
  • Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
  • Ability to match client's business requirements with product capabilities
  • Excellent interpersonal skills that build positive relationships with other team members
  • Possesses strong analytical and troubleshooting skills (detail-oriented)
  • Comfortable interfacing with key individuals at major accounts in sensitive situations
  • Must possess valid driver's license and passport
  • Ability to travel between Canada and the US up to 25% of the time
  • Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.

Your technical expertise:
  • Knowledge of the ecosystem of Genetec products
  • Deployment and troubleshooting of security systems such as: Video Surveillance and Access control systems
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Database query and management skills
  • Understanding of server virtualization concepts
  • Experience with encryption and certificates
  • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus

Let's talk perks!
  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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