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Remote Technical Support Manager Jobs in Ohio (NOW HIRING)

Genetec

Technical Account Manager

Columbus, OH · On-site +1

As Technical Account Manager, you will be the main point of contact and technical account owner for ... You will monitor support requests to identify any recurring issues and may recommend changes to ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

This is a new remote role on a small, experienced team where you'll have direct customer engagement ... Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

This is a new remote role on a small, experienced team where you'll have direct customer engagement ... Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely ...

Charter Manufacturing Company

Remote-based in OH or WI * Travel Expectations: 50% domestic travel to US customers * Applicants ... Customer & Product Support * Manage customer claims and address field concerns. * Interpret ...

Intuit

High Value Partner Support Specialist

Columbus, OH · Remote

$35 - $47.50/hr

... Managed Firm customers. You will be accountable for resolving these customers' complex questions ... Technical Support: Provide real-time phone and chat assistance for complex troubleshooting ...

New

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

... technical problems. All Riverside Research opportunities require U.S. Citizenship. Position Overview Riverside Research is seeking a full-time Remote Sensing Scientist in support of the National Air ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Ohio

Remote Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do remote technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Ohio?

For Remote Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Ohio look for?

The top searched job categories for Remote Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Technical Support Manager jobs?

Cities in Ohio with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

IT Support Supervisor

Revel Staffing

Columbus, OH • Remote

$80K - $115K/hr

Full-time

Re-posted 2 days ago

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities
  • Lead, coach, and support a remote team of IT training and application support specialists
  • Oversee the design, development, and delivery of IT and healthcare application training programs
  • Support system stability, application readiness, data integrity, and compliance requirements
  • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
  • Maintain and improve documentation, workflows, training materials, and support procedures
  • Monitor team performance, manage schedules and assignments, and prioritize workloads
  • Promote a service-first culture focused on accountability, collaboration, and continuous improvement
  • Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
  • High school diploma or equivalent plus at least 2 years of IT operations experience
  • Active HIPAA compliance credential/training
  • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
  • Experience leading teams, managing priorities, and supporting remote employees
  • Strong communication, organization, documentation, and problem-solving skills
  • Ability to work collaboratively with clinical, operational, and technical teams