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Remote Technical Support Manager Jobs in Columbus, OH

Remote Technical Manager - Substation About Actalent Actalent connects passion with purpose. For nearly 40 years, we have supported critical engineering and sciences initiatives that help companies ...

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Come work at a place where innovation and teamwork come together to support the most exciting ... Able to travel throughout sales territory(Midwest / central states) #LI-Remote Qualys is an Equal ...

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Field Application Engineer

Columbus, OH · On-site +1

$54.30K - $81.04K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

EST; 9:00 - 5:00 p.m CST Columbus, Ohio (100% remote) Contract, through end of year What You'll Do ... We help job seekers grow their careers with fast feedback, personalized support, and access to ...

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Remote Technical Support Manager information

See Columbus, OH salary details

$28.5K

$83K

$142.5K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Columbus, OH is $82,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Columbus, OH look for? The top searched job categories for Remote Technical Support Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Technical Support Manager jobs? Cities near Columbus, OH with the most Remote Technical Support Manager job openings:
Infographic showing various Remote Technical Support Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 70% Full Time, 5% Part Time, and 25% Contract. Highlights an 55% In-person, and 45% Remote job distribution, with an average salary of $82,984 per year, or $39.9 per hour.
Technical Manager - Substation

Technical Manager - Substation

Actalent

New Albany, OH • Remote

$180K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Remote Technical Manager – Substation

About Actalent

Actalent connects passion with purpose. For nearly 40 years, we have supported critical engineering and sciences initiatives that help companies advance the world. Through scalable talent solutions and engineering services, we provide the expertise our clients need to deliver impactful projects—while offering meaningful career growth for our people.

Role Overview

The Substation Technical Manager is a leadership role responsible for overseeing substation engineering delivery across a diverse, distributed team. This leader drives operational excellence by ensuring projects are executed safely, on time, within budget, and to the highest quality standards. In this role, you will mentor and develop technical leaders, partner closely with clients, and collaborate with internal stakeholders to grow both people and the business.

Leadership & People Development

  • Lead and support supervisors overseeing engineers, technologists, designers, and drafters.
  • Provide technical and managerial leadership in substation design.
  • Foster a culture of accountability, collaboration, and inclusion.
  • Identify training needs and support professional development plans.

Project & Operational Management

  • Oversee day-to-day departmental operations.
  • Establish and monitor Cost, Quality, and Schedule (CQS) standards.
  • Manage and report on portfolio health.
  • Ensure accountability to project baselines and manage change orders.
  • Resolve issues related to quality, staffing, or delivery.

Client & Business Partnership

• Serve as a primary client interface.

• Facilitate collaboration between clients and internal teams.

• Support operational planning and business strategy.

• Contribute to business growth and client relationships.

Required Qualifications

• Bachelor's degree in Engineering.

• Professional Engineer (PE) license.

• 10+ years of substation experience.

• 6+ years of consulting experience.

• Proven leadership of multidisciplinary teams.

• Experience managing portfolios over $5M.

• Strong communication and financial management skills.

Preferred Skills & Experience

• Project and program management

• Change order management

• Project coordination and administration

• Document control

• Microsoft Office expertise, including Excel pivot tables

Work Environment

This is a fully remote, highly collaborative role managing complex substation projects across a distributed team. Strong communication,professionalism, and adaptability are essential.

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#REFCR202

Job Type & Location

This is a Permanent position based out of New Albany, OH.

Pay and Benefits

The pay range for this position is $180000.00 - $200000.00/yr.

Medical, Dental & Vision 401(k)/Roth Basic/Supplemental Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Company Paid Time off or State Sick Leave

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 25, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.


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About Actalent

Sourced by ZipRecruiter

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We're supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

Company size

5,001 - 10,000 Employees

Headquarters location

Hanover, MD, US

Year founded

1983

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