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Remote Technical Support Manager Jobs in Columbus, OH

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

... remote technical support for a growing organization. In this role, you'll resolve IT incidents ... Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Build Java components to manage payment processing web service calls using IBM FTM. Use IBM FTM to ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Build Java components to manage payment processing web service calls using IBM FTM. Use IBM FTM to ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Build Java components to manage payment processing web service calls using IBM FTM. Use IBM FTM to ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Build Java components to manage payment processing web service calls using IBM FTM. Use IBM FTM to ...

ABB

VFD Support Specialist II

OH · Remote

... technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB ... Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ...

New

SPECIALTY RX, Inc.

Remote Pharmacist

Columbus, OH · On-site +1

$58 - $60/hr

Receive and manage inbound calls related to order issues and clarifications. * Evaluate medication ... Remote & Technical Requirements: * Secure, HIPAA-compliant home workspace. * Reliable high-speed ...

SpecialtyRx, Inc.

Remote Pharmacist

Columbus, OH · Remote

$56.25 - $67.50/hr

Receive and manage inbound calls related to order issues and clarifications. * Evaluate medication ... Remote & Technical Requirements: * Secure, HIPAA-compliant home workspace. * Reliable high-speed ...

KEYENCE

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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Remote Technical Support Manager information

See Columbus, OH salary details

$28.5K

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$142.5K

How much do remote technical support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote technical support manager in Columbus, OH is $82,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Columbus, OH?

For Remote Technical Support Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Columbus, OH look for?

The top searched job categories for Remote Technical Support Manager jobs in Columbus, OH are:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,984 per year, or $39.9 per hour.

IT Service Desk II

Columbus, OH • On-site, Remote

BravoTech
Recruiting and Staffing Services • 201 - 500 employees
Learn more about BravoTechexternal

Full-time

Re-posted yesterday

Job description


IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.
Required Qualifications
  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
Preferred Qualifications
  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.
Why Join Us
  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.
Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
972-419-1609 ALee@BravoTech.com
972-419-1609 ALee@BravoTech.com
About Columbus, OH
Ready to embark on an exciting career journey in the vibrant Columbus, Ohio area? Known for its thriving job market, outstanding quality of life, and abundance of opportunities for professional growth, this city beckons with its infectious energy and welcoming community. Home to the renowned Columbus Museum of Art, the historic Ohio Theatre, and the beloved Columbus Blue Jackets hockey team, this region seamlessly combines art, culture, and sports to create a dynamic environment that caters to diverse interests. With delectable cuisine, picturesque parks like the beautiful Franklin Park Conservatory and Botanical Gardens, and a bustling downtown scene, Columbus is a destination brimming with charm. Take the first step towards your dream job today by exploring our job listings in this lively and enchanting locale.

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