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Remote Technical Support Manager Jobs in Goodyear, AZ

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... Manage difficult situations in stressful environments. Business Expertise: Has knowledge of best ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical ... managing multiple priorities. They work collaboratively with Technical Support team members and ...

Mistras Group

TECHNICAL DIRECTOR

Phoenix, AZ · Remote

The Technical Director is a leadership and operational role focused on driving scalability ... engineering support. * Manage performance, alignment, and communication across a remote ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Peoria, AZ · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

1Valet

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

1Valet

Technical Project Manager

Phoenix, AZ · Remote

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us : As a proud equal-opportunity employer, we ...

YO AI Labs

AI Consulting Expert - Remote

Phoenix, AZ · Remote

$100 - $200/hr

Technical & Report Writing * Business Communication * Content Review & Editing * Data ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

New

Stryker

Associate Technical Instructor (Remote)

Phoenix, AZ · On-site +1

$90K - $144K/yr

Remote The Associate Technical Instructor will deliver training sessions, provide student support ... support related to the training program and learning management system. This role collaborates with ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Goodyear, AZ

Remote Technical Support Manager information

See Goodyear, AZ salary details

$28.8K

$83.9K

$144.1K

How much do remote technical support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote technical support manager in Goodyear, AZ is $83,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $101,600.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Goodyear, AZ? For Remote Technical Support Manager jobs in Goodyear, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Goodyear, AZ look for? The top searched job categories for Remote Technical Support Manager jobs in Goodyear, AZ are:
What cities near Goodyear, AZ are hiring for Remote Technical Support Manager jobs? Cities near Goodyear, AZ with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Goodyear, AZ as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,942 per year, or $40.4 per hour.

Heavy Equipment - Technical Product Support Specialist (Remote)

Jordan Sitter Associates

Phoenix, AZ • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

15th July, 2026
SUMMARY
Reporting to the Manager of Technical Support, this individual will be a Strategic Accounts Product Support Specialist, combining excellent customer service skills with strong account management support. Assisting customers with the day-to-day inquiries and troubleshooting customer care. The ideal candidate is able to collaborate with other team members effectively, providing technical expertise on Hitachi construction equipment products while managing multiple priorities and resolving complex technical challenges.
RESPONSIBILITIES
Technical Support
  • Partner with strategic accounts to diagnose and resolve technical issues in a timely manner
  • Monitor and review active cases across the dealer network to ensure prompt resolution
  • Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data
  • Track and ensure completion of all service campaigns within required timelines
  • Provide remote troubleshooting support using Hitachi diagnostic software
  • Deliver training and technical guidance to strategic account technicians
  • Support additional tasks and initiatives as assigned by management
Parts/Warranty Support
  • Provide technical parts assistance to strategic accounts
  • Ensure parts manuals and documentation are current within Smart Equip
  • Collaborate with HCMA parts teams to deliver accurate technical support
  • Assist strategic accounts in properly filing warranty claims
  • Partner with accounts to improve warranty reimbursement rates and processes
EDUCATION/QUALIFICATIONS
  • 5-10 years of hands-on experience with excavators and wheel loaders
  • Advanced knowledge of hydraulic, electrical, and powertrain systems
  • Strong customer-focused mindset with a service-oriented approach
  • Proficiency in Microsoft Office (Word, Excel) and general computer skills
  • Exceptional attention to detail and a proactive, positive attitude
  • Strong communication, presentation, and collaboration skills
  • Excellent organizational and prioritization abilities
  • Self-starter with the ability to work independently and within a team
  • Demonstrated problem-solving skills with creativity and sound judgment

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