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Remote Technical Support Manager Jobs in Goodyear, AZ

HME

Technical Support Supervisor

Phoenix, AZ · On-site +1

$72K - $86K/yr

Manages according to HME Corporate Culture, standard operating procedures, performance objectives ... Ensures Technical Support Representatives are trained and equipped to perform assigned tasks ...

New

ABB

VFD Technical Support Specialist

Phoenix, AZ · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... Manage difficult situations in stressful environments. Business Expertise: Has knowledge of best ...

Zund America

Field Service Technician I

Phoenix, AZ · Remote

... remote technical support · Prepare and complete all service reports, warranty documentation ... Salesforce CRM · Follow up on open service issues to ensure full resolution and proper ...

YO AI Labs

AI Technical Trainer - Remote

Phoenix, AZ · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Hiring Manager review. Compensation Compensation is output-based , with payment provided per task ...

Virtuous Software

Director of Support

Phoenix, AZ · On-site +1

... technical or customer support functions in B2B SaaS, with direct experience managing managers (not just individual contributors) across a team of 20+ * A track record of scaling a support org through ...

Intuit

High Value Partner Support Specialist

Phoenix, AZ · Remote

$35 - $47.50/hr

... Managed Firm customers. You will be accountable for resolving these customers' complex questions ... Technical Support: Provide real-time phone and chat assistance for complex troubleshooting ...

Posted today

1Valet

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

1VALET

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Goodyear, AZ

Remote Technical Support Manager information

See Goodyear, AZ salary details

$28.8K

$83.9K

$144.1K

How much do remote technical support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote technical support manager in Goodyear, AZ is $83,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $101,600.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Goodyear, AZ?

For Remote Technical Support Manager jobs in Goodyear, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Goodyear, AZ look for?

The top searched job categories for Remote Technical Support Manager jobs in Goodyear, AZ are:

What cities near Goodyear, AZ are hiring for Remote Technical Support Manager jobs?

Cities near Goodyear, AZ with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Goodyear, AZ as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,942 per year, or $40.4 per hour.

Technical Support Specialist

Careers At Onsite | OnSite Dealer Solutions

Phoenix, AZ • Remote

$45K - $55K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist

Location: Phoenix, Arizona - Remote

Employment Type: Full-time, salaried

Salary Range: $45,000 - $55,000 / Year

Travel: Occasional in-state and out-of-state travel expected

Position Overview

OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.

This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.

The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.

Responsibilities

  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications

  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel

This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.

Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.

The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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